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Ostal Pau Université - Sure Hotel Collection by Best Western

2.5 star property
VIP Access

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Photo gallery for Ostal Pau Université - Sure Hotel Collection by Best Western

Reception
Lounge
Exterior
Daily buffet breakfast for a fee
Individually decorated, individually furnished, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
38 Rue Ronsard, Pau, Pyrenees Atlantiques, 64000
  • Place, Casino Tranchant Pau
    ‪2 min drive‬
  • Place, Palais de Sports de Pau
    ‪3 min drive‬
  • Place, Zenith de Pau
    ‪4 min drive‬
  • Airport, Pau (PUF-Pau - Pyrenees)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Room, Multiple Beds, Non Smoking (Shower Only)

Family Room, Multiple Beds, Non Smoking (Shower Only)

Family Room, Multiple Beds, Non Smoking (Shower Only)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Comfort Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Comfort Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking, Ground Floor

Family Room, Multiple Beds, Non Smoking, Ground Floor

Family Room, Multiple Beds, Non Smoking, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Ground Floor (Twin bed on request)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Ground Floor (Twin bed on request)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Ground Floor

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, laptop workspace

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Ostal Pau Université - Sure Hotel Collection by Best Western

Along with a restaurant, this smoke-free hotel has express check-in and express check-out. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, tour/ticket assistance, and a garden are onsite.
Ostal Pau Université - Sure Hotel Collection by Best Western offers 40 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. These individually decorated and furnished accommodations include desk chairs. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and hair dryers. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Ostal Pau Université - Sure Hotel Collection by Best Western, you'll be connected to a shopping center and within walking distance of Casino Tranchant Pau. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include free lobby newspapers, a multilingual staff, and a terrace
  • Onsite recreation includes bike rentals
  • Just a 4-minute drive from Palais de Sports de Pau and a few minutes from Zenith de Pau
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Ostal Pau Université - Sure Hotel Collection by Best Western. Self parking is free. You'll have access to the health club at a partner property.

This Pau hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:30 AM to 9:30 AM.
Ostal Pau Université - Sure Hotel Collection by Best Western has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; EUR 12 for adults and EUR 6.90 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Shopping centre

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
The front desk hours vary at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 6.00 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.0 per day.
  • Cribs (infant beds) are available for EUR 6.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.13 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 6.90 for children
  • Pet fee: EUR 6.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 6.0 per day
  • Rollaway bed fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
The hours at this property's front desk vary. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

l'Hôtel Hotel Pau
l'Hôtel Pau

Ostal Pau Université - Sure Hotel Collection by Best Western Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 296 reviews
Rating 8 - Good. 146 out of 296 reviews
Rating 6 - Okay. 39 out of 296 reviews
Rating 4 - Poor. 9 out of 296 reviews
Rating 2 - Terrible. 0 out of 296 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Simonida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and attentive
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The three ladies, one from Peru, one from Paris, and one from George were very nice to me. I hope to stay here again--breakfast was also great!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Flavien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was smoking hot
Stayed 1 night in Sep 2025
Verified

8/10 Good

Fabrice

Liked: Cleanliness, staff & service
Disliked: Amenities
Hôtel très bien placé pour mon déplacement professionnel, un personnel très pro. Dommage que le wifi fonctionne (très) au ralenti.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

SOPHIE

Liked: Cleanliness, staff & service
Hôtel en cours de restauration, ce qui est nécessaire, propre, petit dej agréable et simple.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Christophe

Liked: Cleanliness, staff & service, amenities
Personnel très réactif
Stayed 1 night in Jan 2026
Verified

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, amenities
Oui Oui
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

marie Laurence

Liked: Cleanliness, staff & service, amenities
Très bon accueil, bien placé.petit déjeuner sympa.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Franck

Liked: Staff & service
Disliked: Cleanliness, amenities
Le lit grince. Le matelas a des bosses. La salle de bain est sale. Les joints sont marrons. Le bruit d'une machine qui s'est déclenché toute la nuit. Bref. Je ne reviendrai pas dans cet hôtel.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Elodie

Liked: Cleanliness, amenities, property conditions & facilities
Tout etait parfait
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Heikki

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ahdas aamiaishuone, rajoitettu valikoima. Kulunut ja epäsiisti sisustus
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Pierre-Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super rapport qualité prix Parfait pour une étape entre 2 routes
Stayed 1 night in Oct 2025
Verified

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities

Bruyant mais correct

Séjour correct. L accueil est très bien mais pas ouvert en permanence. La chambre est assez sommaire. Le petit déjeuner est ok. A revoir : l isolation phonique, car je me suis réveiller pensant que mon alarme (en vibreur) sonnait, et c était apparemment la chambre d à côté.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Heico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer, Lage und Parken waren gut
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo ha estado muy bien y la atención es magnífica
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

Hotel a las afueras

Hotel a las afueras de la Ciudad
Stayed 1 night in Jul 2025
Verified

4/10 Poor

nathalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dommage

Hygiène limite Très mal isolé Petit dej restreint
Stayed 1 night in May 2025
Verified

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

accueil

très bon accueil
Stayed 1 night in Apr 2025
Verified

8/10 Good

michel

Liked: Cleanliness
Hélas mauvaise insonorisation de la chambre 222. Si votre voisin ecoutes la radio ou la Tv jusqu'à 1h du mat!!!! C est un problème. Sinon bien
Stayed 1 night in Feb 2025
Verified

8/10 Good

Christophe

Liked: Property conditions & facilities, room comfort
Petit dej léger
Stayed 2 nights in Jan 2025
Verified

8/10 Good

nathalie

Liked: Staff & service

Juste correct

Bien au premier abord mais finalement les joints de la vitre sur la baignoire sont sales Dommage Salle petit déjeuné dans l entrée bof Personnel très agréable et accueillant
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literie propre et confortable Le personnel est tres accueillant et de bon conseil
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Matthieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nickel

Acceuil sympa et professionnel. Chambre propre et agreable. Bonne adresse pour les deplacements professionnels
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Jhony

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel très confortable, le personnels très sympathique, petit déjeuner complet, les chambres très confortable. Je recommande les yeux fermés, et bien sur je reviendrai.
Stayed 1 night in Aug 2024