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4.7 out of 5

"Good location, big room and good staff and housekeeping. Areas for improvement - pool too small and often full of kids. Not a good business hotel but ... " More

By a verified traveller on Mon 30 Dec 2019

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Deluxe 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max
€52* Per night/room 7 Apr - 8 Apr

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Sunway Hotel Georgetown Penang. During your stay, you'll be connected to a shopping centre and just a quick walk from KOMTAR. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.

  • Free WiFi
  • Free self-parking
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • 6 minutes by foot from KOMTAR and a 3-minute drive from Gurney Drive

Sunway Hotel Georgetown Penang ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sunway Hotel Georgetown Penang

Everyone (2) Couples (1)
5 out of 5
Good location, big room and good staff and housekeeping. Areas for improvement - pool too small and often full of kids. Not a good business hotel but there are little things management can do. 1. Do not put families on the same floors as adult only travelers 2. Enforce pool rules so that only guests in proper swimming wear should be allowed 3. Keep breakfasts simple - the eat all you can concept is not only morally questionable when obesity and food waste are such major problems today

Posted by on 30 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by SHGP

Dear Valued Guest, Thank you for your kind review. We are glad that you found our rooms and location to your expectations. Your kind suggestions on our rooming, swimming pool rules, and breakfast policy are also much appreciated, rest assured that they will be forwarded to the Management for their attention and consideration. Nevertheless, we are most grateful for your kind patronage. We wish you may recommend us to your loved ones, and we hope to welcome you back with us again in the near future. Kind regards, The Management

4 out of 5
Le personnel était vraiment sympa et accessible, petit déjeuner très complet et très copieux, chambre spacieuse et propre et bien équipées

Posted by on 1 Dec 2018

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Comment from Hotel Management

5 Dec 2018 by SHGP

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. Your kind compliments on our staff are most appreciated and rest assured that they will be shared to serve as their encouragement to continue with good works. We are also glad that you found our room comfortable for your stay and our breakfast up to your standards. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We awaits the pleasure of greeting you again soon. Regards, The Management

5 out of 5

Nice Hotel Nest The river

Good Breakfast. Friendly Personal Exzellent Roomservice

Posted by , from Germany Munich on 2 May 2018

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Comment from Hotel Management

3 May 2018 by SHGP

Dear Reh, Greetings from Sunway Hotel Georgetown Penang! Thank you for your positive review. We are glad that you found our breakfast up to your standards and our services are up to your expectations. We would appreciate it if you could recommend us to your loved ones. Thank you for your patronage to our hotel. We hope you enjoyed your stay with us and had a memorable trip. Please do not hesitate to contact us for your future room accommodation needs and we await the pleasure of greeting you again soon! Regards, The Management

Property Features

Sunway Hotel Georgetown Penang offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Tour or ticket assistance, vending machine, and multilingual staff are also featured at the business-friendly Sunway Hotel Georgetown Penang. Limited free parking is available on a first-come, first-served basis. This 3.5-star George Town hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 16 levels
  • Conference rooms
  • Built in 1994
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Sunway Hotel Georgetown Penang offers 250 air-conditioned accommodations with a safe and free newspapers. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Sunway Hotel Georgetown Penang

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 10
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sunway
  • Sunway Georgetown Penang
  • Sunway Hotel Penang
  • Sunway Hotel Georgetown Penang
  • Sunway Hotel Penang Georgetown
  • Sunway Penang Georgetown
  • Sunway Hotel Georgetown Penang George Town
  • Sunway Penang
  • Sunway Georgetown Penang
  • Sunway Hotel Georgetown Penang Hotel
  • Sunway Hotel Georgetown Penang George Town
  • Sunway Hotel Georgetown Penang Hotel George Town

You should know

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.