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Hotel Pousada Crystal Palace

3.0 star property

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Photo gallery for Hotel Pousada Crystal Palace

Terrace/patio
Iron/ironing board, free WiFi
Front of property
Iron/ironing board, free WiFi
30-inch TV with cable channels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Av presidente kennedy, 109, Petrópolis, RJ, 25680030
  • Place, Crystal Palace
    ‪3 min walk‬
  • Place, Bohemia Brewery
    ‪5 min walk‬
  • Place, Imperial Museum
    ‪18 min walk‬
  • Airport, Rio de Janeiro (GIG-Galeão - Antonio Carlos Jobim Intl.)
    ‪72 min drive‬

Room options

View all photos for Standard Twin Room

Iron/ironing board, free WiFi

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Iron/ironing board, free WiFi

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Iron/ironing board, free WiFi

Standard Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Bedroom

Standard Single Room, 1 Bedroom

Standard Single Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Pousada Crystal Palace

Along with a restaurant, this pousada has a bar/lounge and a 24-hour front desk. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a garden. Change of towels is available on request.
Hotel Pousada Crystal Palace offers 27 air-conditioned accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Hotel Pousada Crystal Palace, you're just a quick walk from Crystal Palace. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy Brazilian cuisine while dining at Bistrô Crystal Palace
  • Steps from Crystal Palace and Vale do Paraíba
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Smoking is allowed in designated areas at this 3-star Petrópolis pousada.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Bistrô Crystal Palace - This restaurant specializes in Brazilian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (BRL 25 per stay)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistrô Crystal Palace

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 50 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: BRL 25.00 per stay(328 ft away; open 24 hours)
  • Pet fee: BRL 50 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.

Property is also known as

Crystal Palace Petropolis
Hotel Pousada Crystal Palace Inn
Hotel Pousada Crystal Palace Petrópolis
Hotel Pousada Crystal Palace Inn Petrópolis

Hotel Pousada Crystal Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 37 reviews
Rating 8 - Good. 7 out of 37 reviews
Rating 6 - Okay. 5 out of 37 reviews
Rating 4 - Poor. 2 out of 37 reviews
Rating 2 - Terrible. 2 out of 37 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

MIRIAN

Liked: Cleanliness, staff & service, amenities
Tudo melhor do que esperávamos e do que é anunciado, com certeza retornaremos para dar continuidade a essa experiência que foi incrível! Parabéns a toda equipe, desde os responsáveis pelo café da manhã, ao rapaz que esteve de plantão quando chegamos tarde da noite e principalmente à moça de óculos que foi excepcional.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Paulo

Liked: Cleanliness, staff & service, amenities
Café da manhã muito bom, casarão bonito e aconchegante, localização para FLIPETRÓPOLIS perfeita. Quarto pequeno e precisa de um black-out na cortina.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

WALLACE

Liked: Cleanliness, staff & service

Bom local mas custo benefício a se considerar

Um lugar razoável para se hospedar, café da manhã bom, atendimento bom, boa localização mas o quarto é bem distante da expectativa que as fotos geram. Custo benefício não é razoável em minha avaliação, mas reitero, depende de expectativa que o visitante tem em relação ao conforto do quarto.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

João Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfeito.

Pousada tradicional, silenciosa, confortável, ótimo atendimento em todos os serviços, um café da manhã muito bom e excelente localização, é perto de tudo.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Pascoal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização perfeita, cama confortável, chuveiro maravilhoso e o café da manhã variado e a simpatia dos funcionários excelente, estacionamento não precisa se preocupar, tem uma pessoa super simpática que você deixa a chave e ele manobra sem preocupação
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nota 10

Ótima hospedagem e atendimento excelente, assim como o café da manhã!
Stayed 1 night in Jun 2025
Verified

8/10 Good

ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Achei tudo limpo, boa estadia. Próximo do palácio de cristal. São atenciosos. Só achei o quarto um pouco pequeno e o teto, muito rebaixado pq meu marido é muito grande. Tudo limpo e sem umidade. Estadia ótima! Café da manhã de qualidade.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Ana Cláudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa experiência em Petrópolis.

A estadia foi boa. Tudo muito limpo. Café da manhã com bastante variedade. Anda bastante para chegar ao centro, pois nas proximidades não tem opção de comércio ( dica para quem viaja com criança), eu gosto de caminhar.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Rafaela

Liked: Staff & service
Disliked: Property conditions & facilities

Razoável

Razoável, o quarto que eu fiquei apresentava rachaduras na parede, as luzes do quarto poderiam ser amarelas para serem mais aconchegante, o estacionamento é pequeno e dependendo vc fica preso esperando o manobrista, o Wi-Fi é péssimo. A parte boa do hotel é o café da manhã, o ar gela bastante e os funcionários são super atenciosos e cordiais.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

ALISON

Liked: Staff & service, amenities
Atendimento excelente e cordial pretendo retornar para mais hospedagens em Petropolis
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Renata

Liked: Cleanliness, property conditions & facilities
Foi boa! A localização é perfeita, mas o quarto tinha cheiro de mofo.
Stayed 2 nights in Jan 2025
Verified

4/10 Poor

Marcio A

Disliked: Property conditions & facilities

Hotel pousada fraquíssima

Estadia pessima, quarto minúsculo, banheiro com vazamento que deixou apartamento enxarcado de água após o banho, sem interfone para se comunicar com recepção. Preço inadequado para a qualidade da pousada, você pagar uma média de diária de R$ 450,00, o máximo que valeria seria R$ 200,00 e olhe lá
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Julyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa!

Gostamos muito. Funcionários simpáticos, quarto confortável, bom café. Comida do restaurante excelente, recomendo. Perto de tudo. Ponto negativo somente estacionamento.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cafe da manha muuto bom

Apenas uma noite, foi tranquilo, cama confortavel. Estacionamento reduzido. Cafe da manha muito bom.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities

Problemas no banheiro

Achei a localização do hotel muito boa. Por fora, é uma gracinha e o atendimento foi bom de um modo geral, principalmente em relação à limpeza. Mas deixou a desejar no quesito conforto. Os quartos são viajamos acompanhados de outras pessoas que reservaram mais dois quartos. Todos saíram insatisfeitos com relação ao tamanho do quarto. O banheiro, apesar de muito limpo, teve infiltração no teto e começou a pingar água no vaso sanitário. O chuveiro elétrico só esquentou no primeiro banho. No segundo, o banho foi frio. Pode ter sido má sorte, mas acho que merece ser registrado. O chuveiro de outro quarto da nossa família também apresentou problemas.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Márnio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima experiência para família com pets.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nao recomendo

Valor cobrado absurdamente caro, mais de 900 reais a diária, para nos oferecer um quarto totalmente diferente das fotos, as camas apertadas uma colada na outra, o chuveiro quebrado, mas foi solucionado. Porem deveriam ter checado antes o funcionamento antes de alojar os clientes. Chao empoeirado. Cafe da manha simples, nada demais.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Fabiola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pior estadia

Péssimo atendimento, péssima estadia! Quarto sem ventilação com ar condicionado na lateral da cama, no mínimo insalubre! Tentamos solicitar a troca do quarto e não fomos atendidas! Precisamos de muita conversa para devolverem parte do nosso valor e ainda assim, devolveram o valor errado. Não volto e não recomendo. Café da manhã horrível!
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Andreia

Liked: Staff & service
Foi uma boa estadia. Mas teve seus contratempos: primeiro o quarto não estava liberado as 14 hrs. Segundo o chuveiro estava queimado. E terceiro, o quarto ficou bem sujo devido ao conserto do chuveiro e limparam, mas não trocaram a toalha de chao suja. Mas a equipe foi atenciosa.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

RAFAEL MATTOS

Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Andrea

Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Marcio

Stayed 1 night in Jul 2025
Verified

6/10 Okay

Tetsuaki

Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Luiz

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025