4/10 Poor
M Colleen
Travelled with family
3 Sept 2025
Would not book again
While the property is very nice and in a great location, I was not given the double room that I booked on hotels.com. Instead they put us in a standard room with one queen bed. When I went back to the desk to ask the front desk person was not very accommodating and tried to act like I didn’t understand what I booked. I showed him the photo on hotels.com of the room showing two beds and my receipt which clearly said double queen room. He was not very friendly and told me he didn’t have any rooms with two beds . He put us in a tiny room with and queen and a pull out sofa bed which was terrible. It had a “mattress “ that was maybe three inches thick and extremely uncomfortable. I paid to have a comfortable bed to sleep in not a pull out sofa that I had to put the sheets on myself. We stayed in the room because we were from out of town and needed to sleep somewhere . When leaving the next day a room was being cleaned right next to the elevator and it was a double queen room which was clearly large and had two beds . The front desk guy really gaslighted me and acted like I was confused and that the hotel didn’t have rooms with two beds. And on top of that his attitude let me know he could have cared less to help me. I most definitely did not get what paid for. Far from it. Very disappointing.
M Colleen
Stayed 1 night in Aug 2025




























