Booked back in August, never received check in info. Reached out to host the day before, they responded once and then never said anything until the next day when they cancelled. I was stuck in Philly with no money and nowhere to go. I spent seven hours on the phone with VRBO trying to get any help at all - until eventually, someone finally sorta helped and got us a room at the worst hotel I've ever been to (when I specifically did not want to stay in a hotel and needed a kitchen). We thought we were finally past it, until we discovered the next day, he had only booked us for one night and we had to sleep in a car last night. Also, they didn't even begin to process my refund until Sunday night - 48 hours later to even begin. This was one of the worst experiences in my life and I will never use VRBO again.