2/10 Terrible
Linda
Travelled with family
30 Oct 2025
This is an old building in need of much repair. Our TV never worked, even though I requested assistance 3 times. No one came to the room to help us with this. Worn wallpaper in the bathroom, and paint in the bath area. The front took our credit card for "extra charges, if needed" for $125. This seemed like standard procedure, and we had previously never had a additional charge. AFter our 2-night stay, we were charged the $125 AND AN ADDITIONAL UNAUTHORIZED CHARGE of $50!!! with no warning. After many emails (with no response to my last email on 9/23), we were told that there was blood on the sheet. I asked if the sheet was treated and washed but got no answer. I'm sure hotels get discounts on sheets, and no attempt seemed to be made to spray the affected areas and wash them. I will never stay in a Best Western again. BEWARE!!!. My next step is to make HQ aware of this abuse of our credit card.
Linda
Stayed 2 nights in Sep 2025















