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Willow Grove by IHG

2.0 star property

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Photo gallery for Willow Grove by IHG

A hotel lobby with multiple seating areas, a counter with coffee machines, and a buffet with various food items.
A reception desk with a green leaf wall mural, a wooden counter, and a white towel stack.
A hotel room with a teal sofa, a framed abstract painting, a television, and a patterned carpet.
A multi-story hotel with a covered entrance, brick facade, and landscaped garden.
An outdoor patio with a brick floor, a table with chairs, and a seating area with a sofa and a small table.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • 24/7 front desk

Explore the area

View in a map
3900 Commerce Ave Building B, Willow Grove, PA, 19090
  • Place, Power Line Trail Horsham Trailhead
    ‪4 min drive‬
  • Place, Sesame Place
    ‪26 min drive‬
  • Place, Philadelphia Museum of Art
    ‪47 min drive‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪57 min drive‬

Room options

Studio Suite, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

Studio Suite

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

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  • Parking included
  • Free Wi-Fi
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includes taxes & fees
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About this property

Willow Grove by IHG

This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, a 24-hour front desk, and express check-in.
Willow Grove by IHG offers 76 accommodations with air conditioning. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps).
Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at Willow Grove by IHG, you'll be close to Willow Grove Park Mall. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Amenities include a 24-hour business center, 2 meeting rooms, and conference space
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute drive from Speed Raceway and a few minutes from Hatboro Station Dog Park
Public spaces have free WiFi. Business amenities include a 24-hour business center and 2 meeting rooms. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. Willow Grove by IHG also features a 24-hour fitness center, express check-in, and express check-out. Free self parking is available.

This Willow Grove hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

More

  • Smoking not allowed

Room amenities

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Willow Grove by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 48 reviews
Rating 8 - Good. 10 out of 48 reviews
Rating 6 - Okay. 14 out of 48 reviews
Rating 4 - Poor. 5 out of 48 reviews
Rating 2 - Terrible. 4 out of 48 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Good location. Great breakfast.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Donna

Liked: Amenities
The room was clean not spotless. The staff were nice. The breakfast was ok no ketchup for the scrambled eggs. Check in and check out was easy. I would stay there again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Gezim

Liked: Cleanliness, staff & service, property conditions & facilities
comfort
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Chiwai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Clean, bathroom clean, bigger room no floor mat. Better than my expectations
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

christine

Liked: Cleanliness, staff & service
Disliked: Amenities
Broken pool.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Ez check in. Clean rooms. Decent continental breakfast. no loud noises. Ez parking.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Brenda

Disliked: Cleanliness, property conditions & facilities, room comfort
This place looked like the seventies old and fallen apart
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Michael

Snow storm
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel needs a lot of updates Stuff needs to be trained in customers service. Don't text when customers staining and waiting just to drop the keys Food should be better, no appl juice in the pitcher with "orange juice " stickers. Pillows way too soft No bodywash and handle shower All rest is OK
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Victor

Liked: Staff & service
Overall, we had a pleasant stay at the hotel. The staff and general experience were positive, and everything worked as expected. However, the hotel is showing its age, and it would really benefit from some renovation or modernization. We also appreciated the breakfast that was offered. It was nice overall, especially the freshly made waffles, which were a highlight. The only issue that significantly affected our comfort was the noise from the bathroom ventilation system. The fan produced a constant sound, similar to a distant helicopter, which was noticeable both day and night and made it harder to relax. With some updates and attention to this issue, the experience could be much better.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Keeyir

Liked: Property conditions & facilities
Disliked: Cleanliness
.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Teresa

Liked: Staff & service, amenities
The staff was very courteous. The room was ok clean wise. I love that they have vinyl flooring now but it was a little dirty and there was a framed picture that had been taken off but you could see the broken piece left on the wall. Kind of odd. The amenities were fine. The price and the friendliness at check in, the cleanliness of the breakfast area was also nice.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Patrice

Liked: Cleanliness, property conditions & facilities
They could do a better job with the breakfast options. That was not cage free eggs, where is the fruit?!
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Pnina

Disliked: Staff & service
We arrived for breakfast around 9:00am and there was almost nothing left. The hotel was not prepared for the high occupancy of the thanksgiving holiday. In addition, our keys needed to be reactivated every time we got out of the hotel.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Carl

Liked: Cleanliness, property conditions & facilities
I recently stayed at the Willow Grove Suite in Philadelphia. The room itself was comfortable and the location was convenient, which made getting around the city easy. However, there were a few things that could have been better. There was no room service available during my stay, which was disappointing and a bit inconvenient. Breakfast was provided, but it was just okay, nothing special and could definitely use some improvement. Overall, it was a decent stay, but there’s room for upgrades in service and amenities.
Stayed 5 nights in Nov 2025
Verified review

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
When I was planning this trip to Philadelphia, I believe I was looking at another hotel and selected this one by mistake and didn’t realize it until I arrived the day of the check-in I was put on the third floor and upon exiting the elevator it smelled like a greasy Indian buffet, which was an immediate turn off. The room itself was clean, but the bed was horrible. I actually needed to go see my chiropractor upon returning home other than sleeping or trying to sleep here and shower that’s all I did. I didn’t encounter any staff really but if I was going back to this area, I do not think I would select this hotel again purposely
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

James Curtis

Liked: Staff & service
Disliked: Amenities
The staff was courteous and accommodating. However, I’ve stayed at this property many many times under the former ownership/management and the quality of the rooms has definitely deteriorated. I booked two rooms. One of the rooms was acceptable for a single night stay; the other room had a stained bed covering and the wall lamp was coming apart from the wall. The furniture in both rooms was scratched and battered. I would stay with you again for a single night in and out but would not bring my family or have a longer stay. Sorry
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Jalessa

Liked: Staff & service
The room was clean, the staff were nice. Location was very convenient. My stay was comfortable. The only “bad” part was that check out was at 12pm and I asked for a late check out and the staff said they could only extend it to 12:30pm. I let that staff member know that I am an IHG member (A perk of being of being an IHG member is late check out) and she said that 12:30 was all she could do. I would have understood if she said she couldn’t because the room was allotted to an incoming guess but she didn’t look at any computer or papers she just said 12:30. Which lead me to believe she just did not want to extend my checkout. That was disappointing but everything worked out fine so I guess it’s okay.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

angela

Liked: Staff & service
No . If these are new owners . They should have upgrated the rooms first. Carpet had stains and was very worn in several spots. And did not look as if the floor was vacumed. Were eating breakfast and a roach was crawling up the wall. Will not be staying there again unless there is a upgrade
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Becky

Liked: Staff & service
The woman at the front desk was kind while checking in. The room was average and had a slight musty smell that gave us a headache. There was a bar of soap in the kitchen sink drain with a washrag hanging on the faucet when we walked in. The bathroom sink is outside of the bathroom which wasn't convenient or private. We were making the best of it until people ran down the hallway pounding on the doors. We ended up leaving shortly after that. There was no one at the front desk when we left. I ran back in (because I forgot my charger) and a man appeared from the door behind the desk. At that point I was too exhausted to bring things to his attention. I think we lasted maybe 5 hours or so before leaving. Not a terrible spot, but not great either for the price.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Shadimon

Stayed 1 night in Apr 2026
Verified review

8/10 Good

Renata

Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Casey

Stayed 1 night in Mar 2026
Verified review

8/10 Good

Rodney

Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Wade

Stayed 1 night in Feb 2026