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TOYOKO INN PHNOM PENH

3.0 star property

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Photo gallery for TOYOKO INN PHNOM PENH

Front of property
Business centre
Lobby lounge
Bar (on property)
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
No.11, Koh Pich Road (No.78), Sangkat Tonle Bassac, Phnom Penh
  • Place, NagaWorld Casino
    ‪7 min walk‬
  • Place, Riverside
    ‪15 min walk‬
  • Place, Royal Palace
    ‪17 min walk‬
  • Airport, Techo Intl. Airport (KTI)
    ‪36 min drive‬

Room options

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room, Non Smoking

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Single Room, Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Single Room, Smoking

  • City view
  • 16 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Single Room, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Single Room, Non Smoking

  • City view
  • 16 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Twin Room, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Twin Room, Non Smoking

  • City view
  • 16 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Twin Room, Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room, Smoking

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Twin Room, Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Twin Room, Smoking

  • City view
  • 16 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Basic Triple Room, 3 Single Beds, Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Basic Triple Room, 3 Single Beds, Smoking

  • City view
  • 32 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Triple Room, 3 Single Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Basic Triple Room, 3 Single Beds, Non Smoking

  • City view
  • 32 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Double Room, 1 Queen Bed, Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Basic Double Room, 1 Queen Bed, Smoking

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Basic Double Room, 1 Queen Bed, Non Smoking

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

TOYOKO INN PHNOM PENH

This hotel features a restaurant, a bar/lounge, and a conference center. Other amenities include a microwave in a common area, dry cleaning, and laundry facilities.
TOYOKO INN PHNOM PENH offers 328 air-conditioned accommodations with slippers and hair dryers. Business-friendly amenities include desks, safes, and phones. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.
During your stay at TOYOKO INN PHNOM PENH, you're just a quick walk from NagaWorld Casino. You'll find features like a restaurant, a bar, and a conference center.
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • 15 minutes by foot from Riverside and a 2-minute drive from Independence Monument
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. The business-friendly TOYOKO INN PHNOM PENH also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities.

Smoking is allowed in designated areas at this 3-star Phnom Penh hotel.

TOYOKO INN PHNOM PENH has a restaurant on site.

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 12 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

TOYOKO INN PHNOM PENH
TOYOKO PHNOM PENH
TOYOKO INN PHNOM PENH Hotel
TOYOKO INN PHNOM PENH Phnom Penh
TOYOKO INN PHNOM PENH Hotel Phnom Penh

TOYOKO INN PHNOM PENH Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 135 reviews
Rating 8 - Good. 54 out of 135 reviews
Rating 6 - Okay. 29 out of 135 reviews
Rating 4 - Poor. 9 out of 135 reviews
Rating 2 - Terrible. 4 out of 135 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfort Not far away from exhibition This is good hotel around Koh Petch, Cambodia
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room , Clean and convention. Good hotel. Location wise it's near Aeon Mall (5 min walk)
Stayed 5 nights in Sep 2019

8/10 Good

CIAOYIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in Jul 2019

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel I have ever stayed

The hotel has the worst customer service. Upon arrival at about 3.30pm, we were told that check in time is 4pm and check out is 10am, strictly no extension unless we are club members. We were told to hang around the lobby till 4pm, very inflexible. When we request for 1 extra towel, we were told it is chargeable as 1 guest is entitled to 1 towel per day. The next day when we got back to the hotel, we noticed that the hand towels were not changed as one of the towels was damped. I called for a change of towels but was told to pick up from the front desk myself. At the front desk, the receptionist said that housekeeping has complained that we put our skincare and cosmetic on one of the hand towels, if there is stain, we will be charged upon check out. This was really annoying. When I asked why the towels were not changed, she said they were still clean, no need to change. This was so contradicting. How do they determine if the towels are dirty enough to change? When there is stains? And we are charged for stains!!! Not only towels were not changed, the cups we used were not washed, toilet rolls and tissue were not replenished. When we asked for toilet rolls, we were told to wait till housekeeping make up our room to replenish. We have to insist that we get the toilet rolls. I wonder what does the housekeeping do everyday. We stayed on a non-smoking floor but the corridor smell of cigarette and saw cigarette butt on the floor. Our 3 nights stay was very unpleasant.
Stayed 3 nights in Apr 2019

8/10 Good

Danothai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small room and check in time is too late and check out time is too early!! . I will never stay in the location again.
Stayed 1 night in Mar 2019

10/10 Excellent

Yoko

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and warm, not far from exhibition hall I can sleep well and good service. :)
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe and secure. Everything in the room works. Nice dinning area the top floor.
Stayed 3 nights in Nov 2018

4/10 Poor

loastz, quebec, canada

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
you have to double check the check-in and check-out time. it's 1h later than usual check-in time and 1 h earlier check-out time. you have to pay a membership fee if you want to able to check-in earlier or check-out later
Stayed 4 nights in Oct 2018

2/10 Terrible

Alvin

Worst hotel ever!

This hotels is one of my worse experience. You can’t check in early, you can’t check out late. The room is so tiny and bathroom is so small!
Stayed 2 nights in Jul 2018

6/10 Okay

Mikel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Little service except noisy and loud announcement.

I intentionally await until today to write my review as there's little service (real service except the LOUD noisy Japanese announcement of service when you stepped into the hotel. It's annoying and shocked loud noise - sounded like "been programed" to speak out. Since I'm too lazy to shop around for other hotel, I booked without paying much attention. The front desk offers little service and rigid attitude. Only one person at night shift, so don't expect for any extra service help. She is there is only one person in duty and when I asked why I saw there were two 10 minutes ago, the answer is the other person us TAKING A BREAK! Really? give me a BREAK! Besides she was on here l-o-n-g phone conversation kept ignoring my existence standing at the front desk for 2-3 minutes...... What an attitude? Especially this is a Japanese-type or maybe even owned by Japanese Group? It's assumed they lost the famous traditional Japanese politeness! Watch out your briefcase or handbag! Heard the surrounding areas are not safe if walking alone. Robbery has been occurred.
Stayed 4 nights in Feb 2018

8/10 Good

Masaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The sky bar is not good, only 1 meal to chosse (hot pot).
Stayed 1 night in Jan 2018

4/10 Poor

Reon, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel but filled with China tourist

No doubt its a nice hotel with amazing staff from their driver to front desk to the room cleaner but unfortunately if you're looking for a good hotel to stay, avoid this hotel at all cost as it's being filled with dozens and dozens of rude China tourist who is there for their money game seminar and I could not believe that this hotel is allowing them to be part of this ponzi scheme. Breakfast is a nightmare and this chinese tourist will be smoking in their room filling the whole floor with smoke despite this hotel being a non smoking hotel. Naga has better quality room. Avoid this hotel at all cost, it'll be my last stay with Toyoko ever. Sorry
Stayed 4 nights in Jan 2018

8/10 Good

gavin

Liked: Cleanliness, property conditions & facilities, room comfort

Japanese style Hotel in Phnom Penh

Location wise it's near Aeon Mall (5 min walk), Naga World casino (5 min walk) and about a 5 min drive from Diamond Island Kids Park (quite fun for kids if you have faith in their maintenance). It's about a 10 to 15 minute drive from the main tourist attractions. It was very clean. Staff spoke some English and got the job done. Although our check in had a slight hiccup owing to them getting confused who had prepaid and who hadn't. Breakfast was good if you're used to Japanese style breakfasts that business type hotels provide in Japan. Rooms were clean and pretty spacious. But no frills. One pillow a room. Lots of TV channels though. So not too bad. Not a bad place to stay for the price.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Enjoy my short stay at this hotel. Nice and clean rooms. 
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MR

The location is great and the hotel is 5 mins to the AEON Mall. By 2018, another super mall next to the hotel called The Bridge will be opened. Toyoko Inn also provides shuttle service from hotel to the airport 2 pm & 7 pm (I am too sure of this timing) and the shuttle from the airport to the hotel transfer is at 4 pm and 9 pm.
Stayed 2 nights in Jun 2017

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort

Convenient and Clean Hotel

Very convenient location. Clean and simple. However, don't expect much service from the front desk. We needed some help in the room but they can actually tell us there's no one available to go up. If you need a convenient and reasonably priced hotel, without much frills, this would be the one.

6/10 Okay

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

short holiday

Hotel facility was great although hot water did not work initially. The reception staff were generally unhelpful , were quite condersending about issue with internet wifi. They did respond when they realised it was actually a hotel problem not just a nobody asking for help. ody

2/10 Terrible

Kevin, QLD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

water leaking, room shifting

No a good experience, keep changing room due to repair

8/10 Good

Jose Rene, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strict Check in at 4 pm only for Non- members.