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The Palm Boutique Hotel & Residence

3.5 star property

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Aerial view
Interior entrance
Interior entrance
Aerial view
Interior entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
No. 270 Street 63, Sangkat Tonle Bassak, Khan Chamkarmorn, Phnom Penh, 12301
  • Place, AEON Mall
    ‪15 min walk‬
  • Place, Tuol Tom Pong Market
    ‪17 min walk‬
  • Place, Tuol Sleng Genocide Museum
    ‪17 min walk‬
  • Airport, Techo Intl. Airport (KTI)
    ‪32 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • City view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • City view
  • 76 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • City view
  • 40 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Palm Boutique Hotel & Residence

Along with 2 restaurants, this hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free valet parking are also provided. Additionally, a poolside bar, a rooftop terrace, and a coffee shop/cafe are onsite.
The Palm Boutique Hotel & Residence offers 35 air-conditioned accommodations with fireplaces and DVD players. Rooms open to balconies. Beds feature premium bedding. 32-inch LED televisions come with premium cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
With your stay at The Palm Boutique Hotel & Residence, you'll be connected to the convention center and within walking distance of AEON Mall. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Breakfast is offered for a fee
  • Extended parking available for a fee
  • Take a swim in the outdoor pool
  • Services include free babysitting, dry cleaning/laundry, and a concierge
  • Just a 3-minute drive from Royal Palace and a few minutes from Riverside
  • Airport shuttle service available for a fee
The Palm Boutique Hotel & Residence offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A rooftop terrace, a library, and tour/ticket assistance are also featured at the family-friendly The Palm Boutique Hotel & Residence. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

The Palm Boutique Hotel & Residence has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site (USD 5 per week)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: USD 7 for adults and USD 7 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • Children's pool
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • DVD player
  • Free babysitting
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2,014 buildings
  • 6 floors
  • Art Deco architecture
  • Built in 2014

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • 32-inch LED TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palm Boutique Hotel & Residence

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: approximately USD 7 for adults and USD 7 for children
  • Airport shuttle fee: USD 15 per person (one way)
  • Extended parking fee: USD 5 per week
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 5 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Palm Boutique Hotel Phnom Penh
Palm Boutique Phnom Penh
Palm Boutique
The Palm Boutique & Phnom Penh
The Palm Boutique Hotel Residence
The Palm Boutique Hotel & Residence Hotel
The Palm Boutique Hotel & Residence Phnom Penh
The Palm Boutique Hotel & Residence Hotel Phnom Penh

The Palm Boutique Hotel & Residence Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 58 reviews
Rating 8 - Good. 29 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 6 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely but out of the way. Whilst having breakfast the staff were too close for comfort making us feel extremely uncomfortable.

4/10 Poor

Barry

Disliked: Staff & service

Book with caution

If it wasn't for the cockroaches in my room, zero wifi for 8 days, having a kitchenette in the room but forbidden to use it, 2 minutes of hot water per shower and under trained/lazy staff (with the exception of the chef, 1 waitress and the HR manager), I think I would have enjoyed it. Great food and nice rooftop. Too bad there were ants all over my food when I ate outside. I tried to check out early but the hotel said they would not issue a refund for unused days, so I stuck it out for all 10 days and I wish I wouldn't have.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with amazing staff

To start the staff here are amazing!!! They welcome you with juice and a cold towel. The entry way is beautiful and the design of the building was very modern with Asian flair. The roof top pool was very nice. But the area had construction so it was a little distracting. But they had happy house drinks so that helped. Plus all the food at the hotel was amazing, best hamburger ever! Great deserts and the breakfast was superb, could have stayed there for hours. The major drawback was the room we had. The room was fine but the location was right next to another room where someone was smoking and it came in through the bathroom window! I mentioned it to the front desk lady in the morning and she apologized and said if I had called they would have moved me. I believe she would have but my friend was already sleeping and I didn't want to wake her to move rooms. But overall a gray experience.

4/10 Poor

Josh

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel was clean but the room smelt of smoke and the staff were very unhelpful. Construction work going on inside the hotel which was very loud.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable and the Staff was very helpful and attentive. The hotel was also in a convenient location. Highly recommended!

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good stay

The people working at the hotel were great and really helpful and friendly! Also, the restaurant upstairs had very good breakfast and awesome views. Room was pretty good...only a couple downsides, but they weren't too big of deal...Room was slightly dark feeling and bathroom had a slight smell at times but pretty minor (we found this to be common for hotels in the country). Neighborhood was ok, but only a few restaurants around...the area is developing fast though so we'll see what it looks like in a year or so. Overall we were happy with our experience

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel with rooftop pool and helpful staff

We really enjoyed our stay. The room was comfortable and had everything we needed. Highlights: delicious buffet breakfast on rooftop, pool with a view and excellent staff that went above and beyond. Cheap and easy tuk tuk ride to all the places we wanted to visit. Would definitely recommend this hotel.

8/10 Good

Chico, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phnom Penh made easy!

Excellent package and brilliant service. The hotel location is handy to any spot of Phnom Penh. The taxi is a bit expensive as well as food. Nevertheless, average people just earn 150 dollars per month.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of room/hotel was good Quality of service great Hotel amenities good Hotel location good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Decent Place to Stay

I stayed only one night and found it to be a very good value.

8/10 Good

Maximus

10/10 Excellent

dalton, N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay,new and close to everything

10/10 Excellent

Shun, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality

Hotel front desk staff, Someal (i think that is his name) was very friendly and helpful. He was cheerful and helped us in getting transportation as well. He also upgraded us to the Junior suite for a better view of the city. A wonderful experience! Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rögnvaldur, Kópavogur

Liked: Cleanliness, staff & service
Great staff. The best I had Have to love Cambodia after this trip

8/10 Good

Teng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff with comfortable clean room

Staff was friendly and room was great.

8/10 Good

Wayland, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deluxe Queen Room

I booked the 26 m2 Deluxe Queen Room here, but I don't think the room was actually 26 m2. More like 20 m2. There are were two bathrobes in the closet, which was a nice touch. Unfortunately, I did not try out the included breakfast. I walked around the block, but did not see much nightlife going on. Only internet cafes. I at dinner at the rooftop restaurant, and it was full of mosquitoes. I asked for a mosquito coil but they didn't have any. I asked for an electric fly swatter, the waiter said yes, they do have, but it never showed up. When I wanted to pay the bill via Credit Card, I had to go downstairs to the front desk to swipe. Apparently, they did not know how to use their own machines. They tried to swipe my card several times the wrong way, but they gave up, giving my card back, telling me my card won't work. I swiped my card on their machine the right way and it worked, and paid my bill that way.

8/10 Good

Robert, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant in this hotel was average ,but the rest of the facilities were very good. Cambodia is a good country to visit and the people are very nice and friendly. Mekong river cruise was super.

8/10 Good

Lauren, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

Small gem if you can overlook the hiccups

This hotel has only been open for a few months. The staff was very helpful, but they still have a few teething issues. We had a family suite which was spacious and conveniently located close to the pool, but while our daughter's bathroom always had running water ours was intermittent--it was good when it was there, it just wasn't always available, and there was no place to hang towels in the bathroom. There is a kitchenette in the room, but there are neither plates nor cooking utensils. That said, everything else about the hotel was lovely--clean room, helpful staff, tuk tuk and taxis always on hand, friendly atmosphere around the roof top pool, and close enough to attractions for convenience, but not in the hubbub of action, so it was quiet enough at night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

right price and good location

This was a perfect location for my needs and the staff were very friendly. The massage was also good and the pool, breakfast and bar were sufficient. The only thing that was a bit weird was that the windows of the room opened into the hallway so there was not much natural light in the room. Otherwise, it was a great hotel. Would recommend it.

10/10 Excellent

April, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel! Beautiful greenery everywhere and nice and quiet. I loved the rooftop pool.

10/10 Excellent

Janette, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Hotel with amazing staff

Our stay was great!! Staff were amazing and always willing to help. New hotel and the pool is really nice. Would definately stay here again. Only a short tuk tuk ride to the riverside ($3)

6/10 Okay

Victoria, UK

Disliked: Room comfort

An adequate but disappointing hotel.

The main hotel areas are fine but the room was a major disappointment. The room had no windows to the outside world and actually had a window onto the corridor and stairs that was only covered by a roller blind. There was also however a frosted glass door to the bathroom. And that bathroom had both a fixed close window and also some high level glass tiles through to what appeared to be another bathroom. This meant that it was never really dark in the room and if anyone in the next room turned on the light in their bathroom at night, it would light up our room! The aircon was also very noisy so you couldn't sleep with it on, which in a room with no ventilation and tropical heat made for some uncomfortably hot and sticky nights. The room itself was well decorated but the bathroom was a pretty basic wet room. The wooden floor corridor outside (albeit with a rug runner) was very noisy too, especially when people leave dragging their suitcases past.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

The hotel is nice modern

Comfortable spacious rooms but the hotel is extremely noisy of your looking for a relaxing break this is not the place to have it, banging doors from the early hours continues through till morning

8/10 Good

Christian, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Almost.

This Hotel is incredible! So so clean, so comfortable, and this rooftop pool is beautiful. The staff are all lovely and always to hand. However, there is something amiss with the service. Food sometimes took over an hour and arrived wrong after the wait, even though we were the only two in the restaurant. No towels by the pool most days, and again, we had to ask numerous times for them and wait a long long time. When the towels did arrive, the member of staff only brought two, which meant the next people that arrived at the pool would have no towels either (we were the only two people at the pool). Finally, the water went off at least once a day whilst we there, for over 2 hours on our last day. Excellent place, but something is not quite right.