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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Lobby
Outdoor pool
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Exterior
Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Arizona Biltmore Country Club
    ‪6 min drive‬
  • Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Biltmore Fashion Park
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(109 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Best Western North Phoenix Hotel

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.4 out of 5, Excellent, (1001)
The price is €105
for 1 room
includes taxes & fees
18 Jul - 19 Jul
Best Western North Phoenix Hotel

About this property

Best Western InnSuites Phoenix Hotel & Suites

Hotel in Phoenix with free breakfast and a fitness center
An outdoor pool, a fitness center, and a hot tub are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Best Western InnSuites Phoenix Hotel & Suites gets high marks from our customers. During your stay, you'll be close to Biltmore Fashion Park. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a business center, a computer, and laundry facilities
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 12 minutes by car from Grand Canyon University and 13 minutes from Phoenix Convention Center
  • Dogs welcome for a fee (restrictions apply)
Best Western InnSuites Phoenix Hotel & Suites offers its guests an outdoor pool, a hot tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at Best Western InnSuites Phoenix Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

Guests are served free full breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • Pets: USD 33.77 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1004 reviews
Rating 8 - Good. 270 out of 1004 reviews
Rating 6 - Okay. 165 out of 1004 reviews
Rating 4 - Poor. 72 out of 1004 reviews
Rating 2 - Terrible. 47 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Emilia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am shocked with how deceived I was by this "hotel" in person. Full breakfast... more like just sausages and waffles fruit, juice machine.. empty the entire time. Coffee machines were broken. Our ceiling fell in the bathroom during our stay and all we were offered was to switch rooms. Housekeeping came once, thr 4 nights we spent there. Not impressed and wish I stayed somewhere else.
Stayed 4 nights in Mar 2025

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again!

Need better customer service… No hand soap, no washcloths, regular light in bathroom very hot over toilet, had to turn off when in there, pillows looked like they belonged on a couch (photo), claimed to have cloud nine pillow top beds and did not! Had something on ceiling with lights that wouldn’t stop flashing during the night.
Stayed 1 night in Mar 2025

6/10 Okay

Stephanie

Stayed 7 nights in Mar 2025

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms were clean. Towels and soap were in short supply in the room even when requested them. Quiet and safe place to sleep. Building needs repairs externally. Breakfast food was fine but juice drink machine was broken.
Stayed 1 night in Mar 2025

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Judith

Stayed 2 nights in Mar 2025

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Twice I called the desk after 9pm to set up a wake-up call. No answer.
Stayed 2 nights in Mar 2025

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness
Hotel was clean but missing a few towels in room which took a day to get. Food in breakfast area ran out and not refilled. Staff allowed a party at the pool that had music so loud no one could sleep until 9:30
Stayed 4 nights in Mar 2025

10/10 Excellent

Seth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

RAVI

Stayed 3 nights in Mar 2025

2/10 Terrible

Lawrence J.

Disliked: Staff & service
Paid for our room through Expedia, never will use third party again. As for Best Western they cannot handle a simple room reservation. On Feb. 18 they handed us a key to a room opened the door not expecting to find a woman laying in bed. We were both shocked. Proceeded to the front desk it was late we were tired told them to give us another room. Okay we settled we’re laying on our beds to rest two guys scared the crap out of us trying to get in our room. The door had a chain lock. We packed our bags went to the front desk told them we were not staying give us a refund. Today March 24, still chasing down the refund of $201.61. I was supposed to have gotten an email with refund info but nope. Back to calling. Worst experience we have ever had.
Stayed 1 night in Feb 2025

6/10 Okay

Diana

Travelled with partner
Liked: Staff & service
They ran out of breakfast, coffee too, didn’t restock.
Stayed 1 night in Mar 2025

8/10 Good

Christy

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Safe but outside was smelly

Very safe location but not a lot of businesses around. Breakfast was okay but typical for a continental set up. We had kids with us and a guy was sitting close by our room smoking the green stuff for hours. I know its legal but why so close to our rooms? 7/10 stars for the safe location!
Stayed 1 night in Mar 2025

2/10 Terrible

Ann

Disliked: Cleanliness, property conditions & facilities
It was quiet. Breakfast was good. Rooms were old rusty doors and bathtub rusted thru. Could not use bathtub or shower in first room had to move out of that room. 2 nd room a little better but doors and tub rusted too. Very disappointed
Stayed 7 nights in Mar 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't have any wash cloths. Besides that, everything was great.
Stayed 2 nights in Mar 2025

6/10 Okay

Charmania, Rochester

Business traveller
Disliked: Amenities, property conditions & facilities
The room was filthy. Property was dark and felt unsafe.
Stayed 1 night in Mar 2025

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restful stay.

Restful. Thanks.
Stayed 1 night in Mar 2025

8/10 Good

christine

Liked: Staff & service
Stayed 1 night in Mar 2025

4/10 Poor

Catherine

Stayed 3 nights in Mar 2025

6/10 Okay

Kayla

Travelled with family
Disliked: Amenities
Old, outdated. Shower curtain stayed open both ends. No new towels, washcloths in 5 days. Swimming pool same exact temp as hot tub. No elevator. Not worth $200/night!
Stayed 5 nights in Mar 2025

10/10 Excellent

Alex

Liked: Staff & service
Average
Stayed 1 night in Mar 2025