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Best Western Plus Surprise-Phoenix NW

3.5 star property
VIP Access

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Photo gallery for Best Western Plus Surprise-Phoenix NW

Lobby
Exterior
Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Centennial Friendship Park
    ‪3 min drive‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Place, State Farm Stadium
    ‪22 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(65 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Best Western Plus Surprise-Phoenix NW

Along with an outdoor pool, this smoke-free hotel has a fitness center and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the free breakfast at Best Western Plus Surprise-Phoenix NW. During your stay, you'll be within walking distance of Destiny Springs Healthcare. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 5 minutes by car from Surprise Stadium and 12 minutes from Peoria Sports Complex
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Surprise-Phoenix NW offers its guests an outdoor pool, a hot tub, and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. An area shuttle within 35 mi is available for a fee. The business-friendly Best Western Plus Surprise-Phoenix NW also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Surprise hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1010 reviews
Rating 8 - Good. 265 out of 1010 reviews
Rating 6 - Okay. 87 out of 1010 reviews
Rating 4 - Poor. 45 out of 1010 reviews
Rating 2 - Terrible. 45 out of 1010 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

RACHEL, Centennial

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Front desk checkin not very friendly. $25 fee to check in an hour early and then she said the $100 deposit is actually $250. She told us it was a big fee if we made any noise after 10pm. Also hotel is hard to get to since you cannot get to it from Bell Road onto Grand, but Google maps kept telling us to go that way and then we would have to turn around on Grand which is not easy, so adds 10 minutes. Hotel is basically in the parking lot of Lowes, so that is not great either. Hotel room was good and breakfast very good with a cool cappuccino machine. Just the check in person not having good customer skills started the stay badly and stuck with me. How you say it is often more important than what you say!
Stayed 1 night in Jan 2026

10/10 Excellent

Wesley

Liked: Cleanliness, amenities, property conditions & facilities
When checking in I needed a walk in shower for ADA reasons and no option was available on Expedia so the person at the hotel was able to upgrade me at no extra cost to meet my needs. 👍
Stayed 1 night in Feb 2026

10/10 Excellent

DERRICK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I stayed in the BW Plus Surprise-Phoenix AZ for five nights and enjoyed our stay very much. We had a late check in at no extra cost, the staff was very friendly and helpful for the most part and room was spacious and clean. Loads of parking, allowing for easy access from the parking lot to the rooms, and the lodging is centrally located adjacent to several shopping complexes and restaurants which made it extremely convenient to walk or drive to shop and eat. Breakfast was served every morning and was a nice way to start of the day. All-in-all we had such a great stay that we will be booking at the BW Plus whenever we visit Surprise, AZ! Thank you to Expedia for the great room rates and detailed property description that was instrumental in helping us decide where to stay in Surprise.
Stayed 5 nights in Jan 2026

10/10 Excellent

Donald

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Room was great, staff exceptional
Stayed 3 nights in Jan 2026

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Staff was friendly
Stayed 3 nights in Jan 2026

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, amenities
I was never greeted upon arrival The lady at the front desk was actually arguing with another client which was really rude. I stayed a week and my room was never properly cleaned. All they did was make my bed but my bathroom was never cleaned I was never even giving more toilet paper. I won’t stay here ever again,
Stayed 4 nights in Jan 2026

8/10 Good

Rong

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, comfortable beds
Stayed 1 night in Jan 2026

10/10 Excellent

Sergio

Stayed 3 nights in Jan 2026

6/10 Okay

Tona

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Tv didn’t work. No one came to fix it. They also didn’t clean our room
Stayed 2 nights in Jan 2026

10/10 Excellent

Cathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, friendly staff great breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas, Fairbanks

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Good price and the staff were professional and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place!!! It was clean, the staff was friendly and the amending are always superb!
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean. My suggestion since I'm 76 that the toilets should be upgraded to chair hight. I know that a minor thing but it sure would help out us old guys. That won't stop me from using you again in the future
Stayed 1 night in Jan 2026

8/10 Good

Glenn

Stayed 2 nights in Jan 2026

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is easy, friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Donald

Stayed 2 nights in Dec 2025

10/10 Excellent

Megan

Stayed 2 nights in Jan 2026

10/10 Excellent

Becky, RAPID CITY

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was very clean
Stayed 4 nights in Jan 2026

10/10 Excellent

Amber

Stayed 1 night in Jan 2026

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
I had a very spacious room for a great price here. The hotel was well maintained, had helpful staff, a nice pool and hot tub area and a good breakfast. Well worth the stay!
Stayed 1 night in Dec 2025

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Skimpy bedding.
Stayed 1 night in Dec 2025

10/10 Excellent

Jill Dee

Liked: Cleanliness, staff & service, amenities
The staff person on duty when we checked in was excellent and went above and beyond to make sure we were taken care of.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and the breakfast has hot food vs a continental breakfast. Definitely worth the rating
Stayed 4 nights in Dec 2025

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Dec 2025

6/10 Okay

Robyn

Stayed 1 night in Dec 2025