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Crowne Plaza Phoenix Airport - PHX by IHG

3.5 star property

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Photo gallery for Crowne Plaza Phoenix Airport - PHX by IHG

Exterior
Point of interest
Bar (on property)
Exterior
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
4300 E Washington St, Phoenix, AZ, 85034
  • Place, S'edav Va'aki Museum
    ‪7 min walk‬
  • Place, El Zaribah Shriners Auditorium
    ‪15 min walk‬
  • Place, Papago Park
    ‪2 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Comm, Roll Shwr)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 Queen Bed, Accessible (Mobility, Comm, Roll Shwr)

7.8 out of 10
Good
(12 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

7.6 out of 10
Good
(11 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Premium Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

8.6 out of 10
Excellent
(14 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(80 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(23 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

8.2 out of 10
Very good
(10 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(98 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Communications)

8.8 out of 10
Excellent
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (with Living Area)

Suite, 1 Bedroom (with Living Area) | Room amenity

Suite, 1 Bedroom (with Living Area)

  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Roll-in Shower (Mobility, Roll Shwr)

Premium bedding, desk, iron/ironing board, rollaway beds

Junior Suite, 1 Queen Bed, Roll-in Shower (Mobility, Roll Shwr)

  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed with Sofa bed

  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Crowne Plaza Phoenix Airport - PHX by IHG

Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a 24-hour fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Phoenix Airport - PHX by IHG offers 290 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Premium cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Phoenix Airport - PHX by IHG. During your stay, you'll be close to Phoenix Zoo. You'll find features like free WiFi in public areas and a free roundtrip airport shuttle, plus 2 restaurants.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Full breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 8 minutes by car from Arizona State University and 8 minutes from Desert Botanical Garden
  • Free airport shuttle service
  • Dogs welcome for a fee
Crowne Plaza Phoenix Airport - PHX by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 12 meeting rooms are available. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Phoenix Airport - PHX by IHG. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available.

This 3.5-star Phoenix hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.
The Post at Crowne Plaza - Onsite restaurant.
The Perch - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle
  • Secured, covered parking on site (USD 12 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 to 20 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • The Perch
  • The Post at Crowne Plaza

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Piano

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 20 per person
  • Covered self parking fee: USD 12.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Phoenix Phx Airport
Crowne Plaza Phoenix Phx Airport
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Phx Airport Hotel
Crowne Plaza Phoenix Phx Airport

Crowne Plaza Phoenix Airport - PHX by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1038 out of 1898 reviews
Rating 8 - Good. 389 out of 1898 reviews
Rating 6 - Okay. 255 out of 1898 reviews
Rating 4 - Poor. 116 out of 1898 reviews
Rating 2 - Terrible. 100 out of 1898 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Domingo

Business traveller
Liked: Staff & service, amenities
Yes
Stayed 1 night in Dec 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean rooms. I wish the pool area wasn’t always in the shade.
Stayed 3 nights in Dec 2025

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing from start to finish. Bar had a great menu. Location was perfect near the airport.
Stayed 1 night in Dec 2025

2/10 Terrible

Holly

Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms were dirty. Stains on the bed sheets, crumbs on sheets. Bathroom was dirty. I advised the front desk and they said it was chemicals but it did not look like chemicals. I asked to change sheets they only did one bed. I will say their customer service was nice and they tried to rectify it. If cleanliness is a thing for you, this hotel is not it. I checked out early because I could not do it.
Stayed 2 nights in Dec 2025

6/10 Okay

Salelshni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Outdated. Needs maintenance Great staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Logan

Stayed 1 night in Dec 2025

6/10 Okay

Adam

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The hotel was very noisy. Lots of slamming doors all night and lots of street noise. I don’t feel like the quality of the facility was worthy of the price.
Stayed 1 night in Dec 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was great staff was courteous and helpful.
Stayed 2 nights in Dec 2025

8/10 Good

Davanya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My time at Crowne Plaza was nice. The room was clean and the airport shuttle was convenient. Iesha at the front desk was exceptional - very pleasant, helpful, personable and provided great service!
Stayed 1 night in Nov 2025

10/10 Excellent

Francisco

Stayed 1 night in Dec 2025

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Dec 2025

10/10 Excellent

GILLIAN

Quick check in with nice people
Stayed 1 night in Dec 2025

6/10 Okay

Shayne

Rooms/hallways are getting worn out. Empty lotion bottles, dirty sinks and slow drains indicate only superficial daily maintenance/cleaning. The $12 parking fee (when you’re staying there) is an irritant. The only thing positive going here is location.
Stayed 1 night in Dec 2025

10/10 Excellent

Nicholas

Stayed 1 night in Nov 2025

10/10 Excellent

Johanna

Stayed 1 night in Dec 2025

8/10 Good

Frédéric

Stayed 2 nights in Dec 2025

6/10 Okay

Ava

Travelled with family
Liked: Staff & service
While I appreciated the staff at check in, and the ease of catching the shuttle, I was less than happy with my room. It felt musty, the heat/cool system was noisy. Also, our room had a lot of outside noise. We hardly slept. There wasn't any water for purchase in the little store, and it wasn't refilled in the pitchers in the lobby. We were very thirsty when we left there.
Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia, Harrison

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay room was very good food was good as well and definitely will go back to Crowne plaza
Stayed 4 nights in Nov 2025

4/10 Poor

Lisa

Travelled with family
Stayed 1 night in Nov 2025

6/10 Okay

Tiffany

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Looked much nicer in the pictures. It is just a little dark and dated. Very nice staff
Stayed 1 night in Nov 2025

6/10 Okay

Sandi

Stayed 1 night in Nov 2025

10/10 Excellent

Joshua

Stayed 2 nights in Nov 2025

10/10 Excellent

Brandon

Stayed 1 night in Nov 2025

2/10 Terrible

Kelly

We get to our original room and it was extremely filthy. Stains and hair all over the bed. They moved us into another room only for the same thing to happen. The corners of the tub were so filthy. My boyfriend went to speak to the front desk and they said they sold have some up
Stayed 3 nights in Nov 2025