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Holiday Inn Express Surprise by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Surprise by IHG

Free daily buffet breakfast
Exterior
Exterior
Exterior
Outdoor pool, open 8:00 AM to 10 PM, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    ‪8 min walk‬
  • Banner Del E Webb Medical Center
    ‪4 min drive‬
  • Luke Air Force Base
    ‪15 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(28 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(71 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible Bathtub (Mobility)

Standard Room, Accessible (Mobility)

Standard Room, Accessible Bathtub (Mobility)

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Phoenix-Surprise

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.6 out of 5, Wonderful, 1,007 reviews
Hampton Inn & Suites Phoenix-Surprise

About this property

Holiday Inn Express Surprise by IHG

Hotel in Surprise with free breakfast and a 24-hour fitness center
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express Surprise by IHG. During your stay, you're just a quick walk from Surprise Stadium. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the breakfast
  • Within a 15-minute walk of Surprise Stadium and Surprise Tennis Center
Holiday Inn Express Surprise by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 581 square feet (54 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 802 out of 1015 reviews
Rating 8 - Good. 142 out of 1015 reviews
Rating 6 - Okay. 35 out of 1015 reviews
Rating 4 - Poor. 18 out of 1015 reviews
Rating 2 - Terrible. 18 out of 1015 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

ERNEST

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Jun 2025

2/10 Terrible

Thomas J.

Liked: Cleanliness
Stayed 1 night in Jun 2025

4/10 Poor

Kirsten, Edmonds

Stayed 3 nights in May 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to the Surprise baseball fields. The property is clean and the staff is great. The only issue is that they put a $75.00 per night hold for incidentals which is the most I have seen at any hotel.
Stayed 5 nights in Jun 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

8/10 Good

Deborah

Travelled with family
Liked: Amenities
Pool was a lot smaller than I thought but everything else was good. Very clean.
Stayed 3 nights in Jun 2025

10/10 Excellent

William, Flatwoods

Stayed 1 night in May 2025

10/10 Excellent

Washington

Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in a nice area

The staff was very friendly and helpful. We arrived early and were hoping to be able to get a room so our things would not cook in the Phoenix heat in our car. Delaney was very helpful and was able to check us in early. The hotel is in a great area for walking around in the morning. Close to a park with a lake and library. We felt very safe in the area as it is close to many public areas in the Surprise area. Lots of nearby eating places and a nice hotel. We will stay there again on future visits.
Stayed 1 night in Jun 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean! The staff was very friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and quiet plus the rooms were very clean. The front desk staff were helpful and polite. Great stay all around.
Stayed 4 nights in May 2025

10/10 Excellent

Susan

Liked: Amenities, property conditions & facilities
Great location for son’s summer baseball schedule.
Stayed 1 night in Jun 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thanks
Stayed 2 nights in May 2025

2/10 Terrible

Ryan

Stayed 1 night in May 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable price for a comfortable room

Check-in was quick and easy, and the room itself was clean and comfortable.
Stayed 1 night in May 2025

4/10 Poor

Christine

Travelled with family
Disliked: Property conditions & facilities, room comfort

Very dissatisfied

The room smelled like there was a leak. I put a sign out for housekeeping to not disturb but yet still knock in the morning. I went down stairs for breakfast the staff there were just all over your space watching what you get and eat. Did not like my stay will never stay there again
Stayed 2 nights in Jun 2025

10/10 Excellent

Terea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ver clean and great to stay at!
Stayed 3 nights in May 2025

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 3 nights in May 2025

2/10 Terrible

Ryan

Stayed 1 night in May 2025

10/10 Excellent

Loretta

Stayed 1 night in Jun 2025

10/10 Excellent

Justin

Always stay here for my sons baseball tournaments. Always great!
Stayed 3 nights in May 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly staff! Awesome breakfast buffet
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Stayed 2 nights in May 2025