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Holiday Inn Phoenix - Chandler by IHG

3.0 star property

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Photo gallery for Holiday Inn Phoenix - Chandler by IHG

Exterior
Breakfast served
Point of interest
Terrace/patio
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1200 W Ocotillo Rd, Chandler, AZ, 85248
  • Place, Ocotillo Golf Resort
    ‪10 min walk‬
  • Place, Zelma Basha Salmeri Gallery
    ‪15 min walk‬
  • Place, Chandler Fashion Center
    ‪11 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility Tub)

8.8 out of 10
Excellent
(12 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(45 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Room amenity

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

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About this property

Holiday Inn Phoenix - Chandler by IHG

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a hot tub, and self parking.
Holiday Inn Phoenix - Chandler by IHG offers 106 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chandler hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Phoenix - Chandler by IHG. During your stay, you'll be within walking distance of Ocotillo Golf Resort. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 8 minutes by car from Chandler Center for the Arts and 9 minutes from Chandler Fashion Center
  • Pets welcome for a fee
Holiday Inn Phoenix - Chandler by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. A business center and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 2500 square feet (232 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Phoenix - Chandler by IHG. For a fee, parking is available.

This 3-star Chandler hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
The Spoke Cafe - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 12 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 15.99 per person
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Spoke Cafe

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,500 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from April 16 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Business center

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.99 per person
  • Self parking fee: USD 12 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Chandler

Holiday Inn Hotel Chandler

Holiday Inn Phoenix - Chandler by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1005 reviews
Rating 8 - Good. 220 out of 1005 reviews
Rating 6 - Okay. 87 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2026

10/10 Excellent

Ben Whisenton

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Breakfast was amazing! Staff was very attentive and prompt. I don’t like how much breakfast is as much as the room cost but other than that it was a great stay
Stayed 3 nights in Feb 2026

4/10 Poor

William

Disliked: Cleanliness, amenities
Pool was freezing Cold, breakfast was $17pp and was not super clean.
Stayed 3 nights in Feb 2026

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Nice staff, quick service, quiet stay.
Stayed 2 nights in Feb 2026

10/10 Excellent

Tramell

Liked: Cleanliness, amenities, property conditions & facilities
Great stay what could make it better is early check in and they need a few more staff on the room service side .Sometimes they won’t get around to the room until 4pm.
Stayed 2 nights in Feb 2026

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
Very clean, quiet, convenient restaurant across the parking lot
Stayed 1 night in Feb 2026

10/10 Excellent

Brandyn

Liked: Cleanliness, staff & service
Clean
Stayed 2 nights in Feb 2026

6/10 Okay

KELLY

Stayed 3 nights in Feb 2026

10/10 Excellent

Florentino

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Clean and quiet. Close to everything. Be advised, paid parking.
Stayed 1 night in Feb 2026

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities
There was construction going on in the room next to us at seven in the morning. We stepped out to get something from my vehicle and when we came back inside housekeeping was already inside our room at around 8:15 without being asked not a place to sleep comfortable. Especially when you’re allowed to have your kids
Stayed 3 nights in Feb 2026

10/10 Excellent

Zachery

amazing
Stayed 1 night in Feb 2026

10/10 Excellent

Bryan

Stayed 4 nights in Feb 2026

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities
Second time here it’s very nice and clean, comfy beds and great staff.
Stayed 1 night in Feb 2026

8/10 Good

Angelica

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great! The pool heater element was broken so we didn’t use the pool. The hot still worked and that was nice. There is a parking fee of $12 a night i don’t remember reading anything about. For people on a budget that could affect things. The weekday breakfast hostess went above and beyond, making the dining room feel like a real restaurant, compared to the weekend host, who was just there and polite. The blow dryer sparked when we used used, staff replaced it right away One night we use the pull out sofa in our room for family that stayed late visiting us, there was a large stain on the mattress. For the night they gave us put extra bedding over it, in the morning 4 staff came and replaced it. I did break down and use the washer and dryer. It was $5 total, to wash and dry 1 load. Our room was tended to every day, bedding and towels and trash service.
Stayed 7 nights in Jan 2026

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
Staff was very friendly, great amenities!
Stayed 4 nights in Jan 2026

6/10 Okay

Christopher

Stayed 2 nights in Feb 2026

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, kind staff, close parking. Good food.
Stayed 1 night in Jan 2026

4/10 Poor

Walter

Travelled with family
Disliked: Amenities
This hotel is a bit of a bait and switch. While the outside looks renovated, the rooms leave a lot to be desired. We stayed on the 4th floor for the last 4 nights. Two of the day/nights there was the smell of a sewer or some kind of stink that permeated the whole floor. They actually had to put out some industrial fans to move the air on the floor. The hot tub was out of service 2 of the 4 nights we were there. The front desk staff had not ETA for repair. When it did finally work the temperature was tepid. Very disappointing as it was an amenity that was highlighted on their website. Next are the two fees that are not clearly listed through expedia. The hotel charges $12 a night for parking which is strange as the location is in an industrial area where parking isn't an issue, it appears to be a revenue stream to me. Then the breakfast. $16.99 for a standard hotel breakfast, which if you stay at a holiday inn express, you get for free. I would not recommend this hotel, there are much nicer options at this price point in the chandler/phoenix area that include breakfast, parking, and have working amenities.
Stayed 4 nights in Jan 2026

8/10 Good

Shea

Stayed 2 nights in Jan 2026

8/10 Good

Alison

Stayed 1 night in Jan 2026

8/10 Good

Jan

Liked: Amenities
The staff was very nice!
Stayed 2 nights in Jan 2026

2/10 Terrible

patricia

Disliked: Staff & service, amenities
There was NO HOT Water in the whole building the phone in our room didn't work .....
Stayed 1 night in Jan 2026

8/10 Good

Genene

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff welcoming you to Holiday Inn was excellent.. Catherine was on duty. We had booked for 4 days & feel the room was comfortable. Room staff didn't replace some of the room supplies. When we asked for them they were brought to our room. Appreciate their quick response. Would have liked to have washcloths that weren't so thin. I do recommend Holiday Inn & would stay there in the future when I return to the Chandler area.
Stayed 4 nights in Jan 2026

10/10 Excellent

Joshua

Stayed 1 night in Jan 2026