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Hotel San Carlos - Downtown Convention Center

3.0 star property

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Photo gallery for Hotel San Carlos - Downtown Convention Center

Lobby
Interior
Front of property
Room, 2 Double Beds, City View
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
202 N Central Ave, Phoenix, AZ, 85004
  • Place, Phoenix Convention Center
    ‪3 min walk‬
  • Place, Mortgage Matchup Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪8 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

7.6 out of 10
Good
(31 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.6 out of 10
Good
(25 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

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Lobby
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includes taxes & fees
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About this property

Hotel San Carlos - Downtown Convention Center

A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, conference space, a 24-hour front desk, and gift shops/newsstands are onsite.
Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel San Carlos - Downtown Convention Center. During your stay, you're just a quick walk from Mortgage Matchup Center. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front-desk safe, a 24-hour business center, and 2 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute walk from Phoenix Convention Center and 7 minutes by foot from Mortgage Matchup Center
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business center and 2 meeting rooms are available. Event space at this hotel measures 1302 square feet (121 square meters) and includes conference space. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly Hotel San Carlos - Downtown Convention Center.

This 3-star Phoenix hotel is smoke free.

Hotel San Carlos - Downtown Convention Center has a restaurant on site.
Centrico - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per day)

Food and drink

  • A restaurant

Restaurants on site

  • Centrico

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,302 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Built in 1928
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 9 2023 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Carlos Convention Center
Hotel San Carlos Downtown Convention Center
San Carlos Convention Center
San Carlos Downtown Convention Center
Hotel San Carlos Downtown Convention Center Phoenix
San Carlos Downtown Convention Center Phoenix
Carlos Convention Center
Hotel San Carlos - Downtown Convention Center Hotel
Hotel San Carlos - Downtown Convention Center Phoenix
Hotel San Carlos - Downtown Convention Center Hotel Phoenix

Hotel San Carlos - Downtown Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 419 out of 1021 reviews
Rating 8 - Good. 236 out of 1021 reviews
Rating 6 - Okay. 165 out of 1021 reviews
Rating 4 - Poor. 115 out of 1021 reviews
Rating 2 - Terrible. 86 out of 1021 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Sean

Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place. Great stay. Great location downtown with lots of food options and shopping nearby. Beautiful hotel. I wish the pool was open!
Stayed 2 nights in Dec 2025

6/10 Okay

Ashley, Sun City

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
While it was a cheap stay and we know you get what you pay for. Some things that I feel are easy upgrades for not so much effort. Bed was super hard, pillows were practically flat, ac was not great and it felt stuffy in the room, housekeeping staff walked in on us while we were sleeping at 8am, bathroom is uncomfortably tiny!
Stayed 1 night in Dec 2025

8/10 Good

David

Liked: Cleanliness
Great stay
Stayed 4 nights in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Clean room and the staff!!
Stayed 1 night in Dec 2025

2/10 Terrible

Gregory

Liked: Staff & service
Disliked: Amenities
No heat control in the rooms. We were shivering cold the first three days. The shower every 1-3 minutes would go from comfortable to scalding. The staff was friendly.
Stayed 3 nights in Dec 2025

6/10 Okay

Sarah

Business traveller
Disliked: Amenities
Staff was nice but hotel was rundown and wouldn’t recommend for a young women alone.
Stayed 3 nights in Dec 2025

10/10 Excellent

Les

Stayed 1 night in Sep 2025

10/10 Excellent

Blake

Stayed 1 night in Dec 2025

6/10 Okay

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in several hotels and this hotel had the worst beds by far than any other hotel we have stayed at. It would have been more comfortable to sleep on the floor other than that everything else was perfectly acceptable.
Stayed 3 nights in Dec 2025

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful front desk staff!
Stayed 2 nights in Dec 2025

8/10 Good

Patricia T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful historic hotel in the center of downtown Phoenix. Every member of the staff was wonderful - friendly, professional, and helpful.
Stayed 3 nights in Dec 2025

6/10 Okay

Todd

Liked: Cleanliness, property conditions & facilities
If you want history and nostalgia 100% the staff was amazing! Function? Not so much
Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Amazing stay! This place is a hidden gem! Tony at the front desk is great and will bend over backwards for you. Definitely will stay here again!!!
Stayed 3 nights in Dec 2025

8/10 Good

Chandan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Justin

Stayed 1 night in Dec 2025

6/10 Okay

Kenn

Travelled with partner
Liked: Cleanliness
Room was in good condition, staff was good. We love old hotels like this, the bed band pillows could use a serious upgrade, old and hard to sleep on.
Stayed 1 night in Dec 2025

6/10 Okay

Geneva

Stayed 1 night in Dec 2025

6/10 Okay

Raquel

Travelled with family
Disliked: Cleanliness, room comfort
Ac worked great. Room was clean. It is an older building so everything was outdated but nice for the experience. Beds and pillows are not comfortable at all so if you have back or hip problems it would be a no.
Stayed 1 night in Dec 2025

6/10 Okay

Mariah

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was clean, morning staff was very nice (evening staff not very friendly), and the bathroom had that historic charm. However, 4 of our 6 pillows (two beds) were like bricks. There was no thermostat in the room and the "air" kept blowing (not warm or cold). It made the room smell like a fart. In the middle of the night the radiator turned on and it got very hot, despite it not being that cold outside. There was only one outlet in our room that was accessible. I understand quirks, but there were just too many for my liking.
Stayed 1 night in Dec 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great other than a couple minor issues. No thermostat in the room and no thermal control in the shower. Water was constantly changing from hot to cold as other people around us used their water.
Stayed 1 night in Dec 2025

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed many times most have been very good experiences. This time to start with key card was not scanned properly. TV did not work in the room, then was told that nobody could come up right away. When I went down to the front desk was greeted with an attitude and explained that they could not fix the TV, and I knew that. Then, was told that maintenance would not be on the property until 8 or 9, and only until 11 o'clock at night. And I was trying to go out for the night. Ended up having to gather up everything in the room and change rooms and the front desk was again. Very rude to my guest, just not a good time at all.
Stayed 1 night in Dec 2025

10/10 Excellent

Jenifer

Stayed 2 nights in Dec 2025

4/10 Poor

Andrew

Disliked: Property conditions & facilities, room comfort
There was no thermostat in my room. The shower head was nearly falling off. The beds were a bit uncomfortable. I could hear other people's televisions all night making it nearly impossible to sleep between that and the tram. Clean, yes. I didn't get a chance to see the pool. I wouldn't recommend staying for the price.
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025