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Hotel San Carlos - Downtown Convention Center

3.0 star property

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Photo gallery for Hotel San Carlos - Downtown Convention Center

Reception
Interior
Banquet hall
Lobby
Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
202 N Central Ave, Phoenix, AZ, 85004
  • Phoenix Convention Center
    ‪3 min walk‬
  • PHX Arena
    ‪7 min walk‬
  • Chase Field
    ‪8 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel San Carlos - Downtown Convention Center

Historic hotel with a 24-hour fitness center and a 24-hour business center
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, conference space, a 24-hour front desk, and gift shops/newsstands are onsite.
Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel San Carlos - Downtown Convention Center. During your stay, you're just a quick walk from PHX Arena. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front-desk safe, a 24-hour business center, and 2 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the central location and the helpful staff
  • Just a 3-minute walk from Phoenix Convention Center and 7 minutes by foot from PHX Arena
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business center and 2 meeting rooms are available. Event space at this hotel measures 1302 square feet (121 square meters) and includes conference space. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly Hotel San Carlos - Downtown Convention Center.

This 3-star Phoenix hotel is smoke free.

Hotel San Carlos - Downtown Convention Center has a restaurant on site.
Centrico - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per day)

Food and drink

  • A restaurant

Restaurants on site

  • Centrico

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,302 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Built in 1928
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 9 2023 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Carlos Convention Center
Hotel San Carlos Downtown Convention Center
San Carlos Convention Center
San Carlos Downtown Convention Center
Hotel San Carlos Downtown Convention Center Phoenix
San Carlos Downtown Convention Center Phoenix
Carlos Convention Center
Hotel San Carlos - Downtown Convention Center Hotel
Hotel San Carlos - Downtown Convention Center Phoenix
Hotel San Carlos - Downtown Convention Center Hotel Phoenix

Hotel San Carlos - Downtown Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 407 out of 1015 reviews
Rating 8 - Good. 264 out of 1015 reviews
Rating 6 - Okay. 157 out of 1015 reviews
Rating 4 - Poor. 105 out of 1015 reviews
Rating 2 - Terrible. 82 out of 1015 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is older, and you do not have to worry about rooms being overly cold. This is probably the downside of the facility. The "office center" consisted of one working computer and was very hot to work in. This area was the workout room, which was limited. I need to print out a bunch of documents for an appointment. Which is the reason I was there. The location, because of my needs, was very suitable and served my purpose, plus it was very reasonable in cost. The staff was very helpful since I live in Mexico, and I had a piece of mail that did not arrive during my stay. The staff was willing to forward that mail in an envelope I left them, and they followed up with me once they received it. All in all, I would stay there again if I had similar needs there again.
Stayed 2 nights in Jun 2025

6/10 Okay

Savannah

Liked: Cleanliness, staff & service
Location and staff were great. No thermostat in the room though, so our room was quite hot which made it very difficult to sleep unfortunately.
Stayed 1 night in Jun 2025

6/10 Okay

Melanie

Travelled with group
Liked: Staff & service
Central ac, it was hot through the whole night.The bathroom had hairballs in it when we got there. Not the greatest but it was ok for the night.
Stayed 1 night in Jun 2025

6/10 Okay

Lauren

Travelled with partner
Disliked: Amenities, property conditions & facilities
There is no AC so it is hot and stuffy. No fan in the bathroom. No fridge. It’s an old hotel and not much to write home about.
Stayed 1 night in Jun 2025

4/10 Poor

Nicholas

Travelled with family
Disliked: Amenities, property conditions & facilities
Poor AC, uncomfortable bed, you can hear everything happening in your neighbor's rooms and in the hallway. So uncomfortable, we drove home for the night. The restaurant was delicious! Would eat there again
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my room. So very convenient for my Comicon trip. Great hotel.
Stayed 1 night in Jun 2025

2/10 Terrible

Bailey

Travelled with family
Disliked: Staff & service, amenities
No air conditioning. Super outdated and stuffy. No parking. Disinterested staff.
Stayed 1 night in Jun 2025

6/10 Okay

Abraham

Liked: Cleanliness, staff & service
There were a few issues, there is no mini fridge, the ac barley made it cool and we were having issues with the door locking system
Stayed 2 nights in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
San Carlos Hotel is a well located hotel in Phoenix Downtown. It is full of history, being the first luxory hotel since 1930s. I stayed on the floor where Clark Gable had a room!!! Decoration made me feel like home.
Stayed 3 nights in Jun 2025

10/10 Excellent

Raynard

Stayed 1 night in Apr 2025

6/10 Okay

SETH

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I start with the Negatives from this stay could be all related to the Arizona Heat. I may want to stay again but during the Winter. The negatives this building is a much older building and its A/C is central air so its not controlled by the rooms or the desk staff which made the stay very difficult to sleep. my oldest 20 and youngest 16 went home mutiple nights during the stay as they couldnt handle the heat in the room as there was no cold air at night . My wife ordered a fan and had it delivered . In previous reviews it says they provided fans to people who aaked. (She didnt ask) The pool was also closed during my visit as there doing renovations . This can be releated to old plumbing but water would jump to scolding hot every few minutes even we had it set cold, description says preium channels for the tv only had Over the Air TV stations I do kind of regret booking my stay as we left feeling agitated instesd of relaxed and happy. Now the postives the staff were amazing my wife enjoyed speaking with the house keeper. There is also a mini hollywood stars around building of classic stars that stayed at the hotel. 3rd floor where the ice maker is at they have the Marylyn Monroe suite as in history of building she was once a guest. Building is less then two blocks from the convention center . Exterior of this building was also used in both original Pyscho and the Remake Building is also supposly hunted but did not experience.
Cracked or Chipped Molding, Hotel is under renovation
Cracked or Chipped Tiles Hotel is under renovation
Cracked or Chipped Tiles Hotel is under renovation
The Maryln Monroe Suite Door on 3rd Floor; I failed to ask if it is possible to reserve these special suites. So I would love if Hotel Could answer this question.
Stayed 4 nights in Jun 2025

6/10 Okay

Heidi K

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had a standard room on a low rate, Phoenix temps in the low 100s. I found the hotel to be friendly and clean. It does show of age and some areas due for remodeling, however, the charm of the historic hotel is there. Limited conversations with staff were attentive and showed care for us as guests.The pool was drained and closed with other basic maintance well kept. The room temp was cool and with the use of the ceiling fan, the room tempature was comfortable in the Phoenix heat, this is meantioned due to other reviews read about the hotel and tempature controls. The lobby was humid and warm in the evening. It's an A+ 3-Star hotel. I was pleased with the stay and would stay there again.
Stayed 3 nights in Jun 2025

2/10 Terrible

Jose

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything is all good but the a/c is terrible service Highly not recommend staying here for the summer It’s still hot when we came back from the Phoenix fan fusion convention . We left the night of booking. Not sure I’ll get a refund for the nights that I didn’t stay, but will not book here ever again. Please upgrade your ac and modernize Hopefully the staff or site helps out with the refund
Stayed 3 nights in Jun 2025

4/10 Poor

Samantha

Travelled with group
Liked: Staff & service
Disliked: Amenities
The location was accessable to a parking garage as well as the many sites of downtown. I do understand that it is a historical hotel but the inability to control the temperature of my room in a city like downtown Phoenix was shocking. It was car too warm in the room. The beds were hard and uncomfortable and the shower was less than inadequate. The staff was kind and quick to check in and out.
Stayed 1 night in Jun 2025

4/10 Poor

jacob

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff were nice and friendly but it doesn't make up for the poor condition of the hotel. Terrible ac (which matters in Phoenix) Water from the shower was either ice cold or searing hot. The pool was being fixed so it was closed. No parking or valet service for an area that honestly needs it. I would not stay again. The TV's were ancient and had no options. And there wasn't a lot of options for electricity for phone charging.
Stayed 2 nights in Jun 2025

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Small room and no A/C.
Stayed 3 nights in Jun 2025

6/10 Okay

Ruben

Stayed 1 night in Apr 2025

10/10 Excellent

Marc, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and close to everything
Stayed 1 night in May 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfect weekend for us close to all the venues
Stayed 1 night in Jun 2025

10/10 Excellent

Kioma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to. Nice environment friendly staff. Clean rooms reasonable prices
Stayed 3 nights in Mar 2025

6/10 Okay

GERALD

Business traveller
Old hotel convenient location, tiny shower. Small room but great service
Stayed 3 nights in May 2025

10/10 Excellent

kris

Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2025