2/10 Terrible
Merry, Glendale
Business traveller
4 May 2025
Having been a guest for only a second time and with reservations submitted I have never been more disappointed and offended than I have been here. My stay was great up until my last reservation and the associate I was dealing with decided that my reservation was not valid because of the room I was in but they didn’t have any reservations available for me to get the room I was in. They then canceled my reservation and instead of honoring my reservation and making an adjustment like the two other associates had done for two days. By doing this I was told to pay 30$+ from the reservation I had already made. When I told them I was not going to pay the room rate they changed it to and left they placed me on a national do not rent list and I had to sleep in my car for two days until I got a room in a different place to be able to sleep in a bed and not in my car. Disappointed is an understatement I am shocked and discouraged by this situation and have never been treated like this by anyone in the industry of hospitality.
Merry
Stayed 1 night in Apr 2025