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Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

2.5 star property

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Photo gallery for Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Outdoor pool, pool umbrellas, pool loungers
1 bedroom, premium bedding, pillow-top beds, minibar
Lobby
Lobby
Free daily full breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
12545 W Bell Road, Surprise, AZ, 85374
  • Place, Centennial Friendship Park
    ‪2 min walk‬
  • Place, Destiny Springs Healthcare
    ‪17 min walk‬
  • Place, State Farm Stadium
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.6 out of 10
Excellent
(103 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(110 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Suburban hotel with free parking, in the vicinity of Surprise Stadium
Along with an outdoor pool, this smoke-free hotel has a fitness center and a conference center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel gets high marks from our customers. During your stay, you're just a quick walk from Centennial Friendship Park. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the spaciousness and cleanliness
  • 6 minutes by car from Surprise Stadium and 7 minutes from Uptown Alley
  • Dogs welcome for a fee (restrictions apply)
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers its guests an outdoor pool, a hot tub, and a fitness center. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 2906 square feet (270 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel. The hotel can provide concierge services and wedding services. Self parking is free.

This Surprise hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,906 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel.

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1009 reviews
Rating 8 - Good. 232 out of 1009 reviews
Rating 6 - Okay. 126 out of 1009 reviews
Rating 4 - Poor. 39 out of 1009 reviews
Rating 2 - Terrible. 36 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tien

Stayed 4 nights in Oct 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff was polite and nice.
Stayed 1 night in Nov 2025

10/10 Excellent

roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great. Room was clean, the bed comfortable and thr staff was very pleasant
Stayed 2 nights in Sep 2025

10/10 Excellent

barbara

Stayed 1 night in Nov 2025

10/10 Excellent

Nyesha

Stayed 2 nights in Oct 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest rooms I’ve ever been in even better than Las Vegas and my opinion my girlfriend loved it too
Stayed 1 night in Oct 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful suit, a real ccoked breakfast not just serve fix yourself stuff
Stayed 2 nights in Oct 2025

10/10 Excellent

Misti

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really enjoyed my 3 night stay. Very comfortable and enjoyed the hot breakfast. I will definitely stay again
Stayed 3 nights in Oct 2025

6/10 Okay

Nishantha

Disliked: Amenities
Hotel building is really old. Hallway carpets are so dirty, I was thinking my shoes would get dirty (seriously). Room layout for a one bedroom unit was strange. Overall, below average.
Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Stayed 1 night in Oct 2025

2/10 Terrible

Priscilla

Stayed 1 night in Oct 2025

10/10 Excellent

Melicia

Travelled with group
Liked: Cleanliness
Cleaning staff was not very friendly. They never were welcoming or said hi. Our TV didn't work the whole time we were there. We asked to have someone look at it. It still didn't work. The Internet was in and out throughout the day mostly at night.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and really nice staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Scot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and near restaurants. Room had modern amenities, which is a double-edged sword. It would be nice to have bed pillows that are bigger than throw pillows. Please consider giving guests both sizes in their rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

Randie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful! Wish I had realized sooner that, in order to get your room serviced, you had to put the maid service request out. I haven't stayed in a motel for several years. And it used to be that they knocked and cleaned your room unless you had a Do Not Disturb sign. And the maid sign was used for more immediate service. I took my own trash out on a couple occasions until a couple ladies told me.Oh, you have to put your maid service sign out if you want your room done.I had no idea. I would definitely stay there again in a quick moment even with the misunderstanding on my part.
Stayed 7 nights in Oct 2025

8/10 Good

Suzette Joyanne, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

4/10 Poor

rodriguez

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff wasn't friendly upkn check in and check out. Our toilet didnt have enough pressure to flush correctly. The bathtub didn’t drain property. Water was backing up inside the tub.
Stayed 1 night in Oct 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness
Never ran out of food no matter what time you got there
Stayed 4 nights in Oct 2025

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Sean

Travelled with partner
Liked: Cleanliness, amenities
Receptionist did not look like she wanted to be at work
Stayed 2 nights in Oct 2025

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our trip hotel was very clean and good service
Stayed 1 night in Oct 2025

8/10 Good

Jeffrey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a big king suite.
Stayed 1 night in Oct 2025

2/10 Terrible

Michelle, Pasadena

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was clean and we were glad to have three beds, but the a/c unit was extremely loud and we could not sleep
Stayed 1 night in Oct 2025

10/10 Excellent

Kimberly

Travelled with family
The only issue was getting towels for the pool
Stayed 3 nights in Oct 2025

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has such an amazing staff! Everyone is very pleasant and helpful . Clean and quiet rooms. Great breakfast and in a great location with plenty of restaurants and shopping nearby.
Stayed 1 night in Oct 2025