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Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

2.5 star property

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Photo gallery for Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Outdoor pool, pool umbrellas, pool loungers
Lobby
Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking
Outdoor pool, pool umbrellas, pool loungers
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Room service

Explore the area

View in a map
12545 W Bell Road, Surprise, AZ, 85374
  • Place, Surprise Stadium
    ‪7 min drive‬
  • Place, Peoria Sports Complex
    ‪10 min drive‬
  • Place, State Farm Stadium
    ‪17 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.6 out of 10
Excellent
(96 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(103 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Suburban hotel with free breakfast and a fitness center
Along with an outdoor pool, this smoke-free hotel has a fitness center and a conference center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel gets high marks from our customers. During your stay, you're just a quick walk from Centennial Friendship Park. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and spaciousness
  • 6 minutes by car from Surprise Stadium and 7 minutes from Uptown Alley
  • Dogs welcome for a fee (restrictions apply)
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers its guests an outdoor pool, a hot tub, and a fitness center. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 2906 square feet (270 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel. The hotel can provide concierge services and wedding services. Self parking is free.

This Surprise hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,906 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel.

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Reviews

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 569 out of 1001 reviews
Rating 8 - Good. 238 out of 1001 reviews
Rating 6 - Okay. 119 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

Reviews

6/10 Okay

DeMar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good and Bad

First Room Heavy smoke residue. They quickly and politely gave us a new room. Second room lighter smoke residue. We stuck with it. Running the air fan all night helped. Comfortable bed, Good air conditioning that blows from a vent Not a loud window type unit. (it was 100' outside @ 11pm, so air conditioning is very important here! ) Fridge was warm, kind of defeats the purpose to have to wait for fridge to get cold enough to save our expensive dinner leftovers Safely. Mold in shower.
Stayed 1 night in Aug 2025

2/10 Terrible

Shawn Christopher Green

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Every morning we would come get breakfast the hotel associate was not friendly. Constantly acting as if us being there was inconvenient for her..
Stayed 12 nights in Jul 2025

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Dan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lack of service to our room And the change out of towels also trying to find someone to assist with the breakfast and any questions we had at the front counter was difficult to find anybody The hidden visa fees on the final bill was a surprise The overall facility was good, and the staff tried to make it right with the adjustment to the bill because of the lack of service to the room
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed here many times but this time wasn’t as good. Booked the trip to have a family pool weekend and half of us didn’t even get in the pool because it was green and when we sat down the steps felt like slime. I started itching the minute I got in the pool
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good experience and the staff where very friendly and nice will come again
Stayed 2 nights in Aug 2025

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

This was by far my favorite hotel experience. I could honestly live here. I loved this hotel. Breakfast was great, beds comfy tons of comfy pillows. The suite was cozy decor felt like home. I honestly never wanted to leave. My only complaint if I had to judge would be vending and ice machine was not on the second floor. Oh and the smells in hallways were amazing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Cynthia

Stayed 2 nights in Jul 2025

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bacon is on point . Nice clean rooms.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
pool was almost green,inside property needs attention. rooms clean
Stayed 2 nights in Jul 2025

8/10 Good

Mark

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Beatrice, Brooklyn

Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches!!!!… Nothing against the staff they were great all the ladies at the counter were excellent hosts but come on Management you got to do A LOT better. Roaches really? And the pool was bad also. Trust me this is me being nice.
Stayed 3 nights in Jun 2025

8/10 Good

Damien

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Was a great stay, my room wasn't available for what ever reason but got me a room kinda close to what I reserved. Rooms were clean, A/C was a little noisy but worked great in 110° weather. Breakfast was really great and satisfying, Overall it was a great stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room layout was spacious and comfortable. The ownership is going to have to start investing into the property soon because things like doorways between bedroom and bathrooms (pocket doors) were rough on their tracks, the shower piping was noisy like a bad whistle, little things like that. But is was clean ans the staff waa friendly.
Stayed 2 nights in Jul 2025

6/10 Okay

Tahlia, Flagstaff

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Upon arrival, the smoke alarm was going off in the unit. I called the front desk and was told that she was the only staff member on property and that we would have to wait till morning. This is unacceptable. I replaced the battery, which I purchased, in the smoke detector so my family could sleep for the night.
Stayed 2 nights in Jul 2025

8/10 Good

Geneva

Travelled with group

Nice place to stay

It was a very nice place, pool and hot tub was nice, food was ok. The beds needed some work told maids but noone changed them and there was hair on pillow cases and tub was slippery that was a hazard and risk. Otherwise overall stay was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

sandra

Liked: Cleanliness, amenities, property conditions & facilities
I liked the suites. They are large and very comfortable. The personal are knowledgeable about what the motel stands for. The breakfast is awesome! The location of the motel is close to shopping and restaurants. I would recommend it to anyone who wants to stay at a great motel!
Stayed 9 nights in Jul 2025

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what i expected, good place
Stayed 2 nights in May 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness
Pool lounge chairs legs are broken and could use replacing
Stayed 5 nights in Mar 2025

10/10 Excellent

Q, Sun City West

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is quite nice and I really liked the room and very comfortable bed. The hallway carpet looks terrible is my only negative.
Stayed 1 night in Jul 2025

8/10 Good

Jose, South Gate

Stayed 4 nights in Jul 2025

6/10 Okay

Jose, South Gate

Stayed 3 nights in Jul 2025