4/10 Poor
Charlene
Travelled with family
22 Mar 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
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We stayed in the āfamily rooms.ā It was two rooms with two beds in each room. Each room had a door but only one door actually opened. It also had two bathrooms but the shower in one had several holes in the bottom so the water drained not down the drain but elsewhere into the floor. It also felt like you were in danger of falling through. When we brought it to the attention of the staff they said they have known it for a ālong timeā but it couldnāt be fixed. The second bathroom had a tub with a shower wand but no shower curtain so we could only take sit-down showers.
Another issue was that we could only have one key which caused difficulty with four people coming and going for a beach vacation.
They claimed to have a swimming pool but it was two buildings away on the fifth floor and was the size of two hot tubs. Not convenient.
Our room was on the fourth floor. Mind you the lobby, hallways and small elevator were not cool and the temperature was in the 90s every day of our stay so it felt like you were in a sauna until you entered your room. We got off the elevator on the fourth floor then had to go down two sets of stairs, through a landing, and up another flight of stairs. Very uncomfortable on a good day but extremely stressful with luggage. See picture attached.
Fortunately the location was great but since all money was nonrefundable we stuck it out for our six day stay.
Charlene
Stayed 1 night in Mar 2025