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Best Western Plaza Inn

2.5 star property

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Photo gallery for Best Western Plaza Inn

Exterior
Property preview
Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)
Terrace/patio
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
3755 Parkway, Pigeon Forge, TN, 37868
  • Dolly Parton's Stampede Dinner Attraction
    ‪2 min walk‬
  • Old Mill
    ‪13 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.8 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.2 out of 10
Wonderful
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.2 out of 10
Wonderful
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(55 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(48 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(222 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)

Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)

Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plaza Inn

Hotel with 2 outdoor swimming pools, steps from Dolly Parton's Stampede Dinner Attraction
Along with 2 outdoor pools, this smoke-free hotel has an indoor pool and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Best Western Plaza Inn offers 201 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Best Western Plaza Inn gets good marks from our customers. During your stay, you're just a quick walk from Dolly Parton's Stampede Dinner Attraction. Enjoy features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor and 2 outdoor pools or soak in the 2 hot tubs
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • Guests have good things to say about the accommodations for the comfy beds and spaciousness
  • Steps from Dolly Parton's Stampede Dinner Attraction and a 4-minute drive from LeConte Center at Pigeon Forge
Best Western Plaza Inn offers its guests 2 outdoor swimming pools and 2 hot tubs along with an indoor pool and a children's pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Best Western Plaza Inn also features a vending machine, laundry facilities, and a front-desk safe. Free self parking is available.

This Pigeon Forge hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 10 AM.
Continental Cafe - This restaurant serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM

Restaurants on site

  • Continental Cafe

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plaza
Best Western Plaza Inn
Best Western Plaza Inn Pigeon Forge
Best Western Plaza Pigeon Forge
Plaza Best Western
Best Western Pigeon Forge
Best Western Plaza Hotel Pigeon Forge
Pigeon Forge Best Western
Best Western Plaza Inn Hotel
Best Western Plaza Inn Pigeon Forge
Best Western Plaza Inn Hotel Pigeon Forge

Reviews

Best Western Plaza Inn Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1184 out of 1938 reviews
Rating 8 - Good. 515 out of 1938 reviews
Rating 6 - Okay. 156 out of 1938 reviews
Rating 4 - Poor. 51 out of 1938 reviews
Rating 2 - Terrible. 32 out of 1938 reviews

Reviews

10/10 Excellent

kathryn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s very organized and clean and friendly
Stayed 3 nights in Jun 2025

10/10 Excellent

Larry

Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
The property was clean and well maintained. Friendly and helpful staff. Good location.
Stayed 1 night in Jun 2025

8/10 Good

Rhonda

It was in walking distance of where we going The room outdated and room service was lacking the bed not made o w day and trash not emptied
Stayed 4 nights in Jun 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great! The hotel was easy to find, very close to Dollywood and other places. Check in was fast and smooth, service was very friendly and pleasant. It’s a Best Western and with the rates, you get exactly what you’d expect. If you’re some high maintenance hotel snob and expecting a 5 star resort in a best western you’ll be disappointed. The room was clean for the most part, the only issue I could call out is the bathroom was small and the fan wasn’t working well, so it got very steamy in there and because of that you can see on the ceiling where condensation sits for too long and causes mold, but it wasn’t super bad and other than that it was pretty roomy, bed was comfortable and we had a great room with a fireplace and balcony. I’m not a fan of carpet in hotels in general, I would have liked to see tile throughout but the carpet was clean. The hotel is a bit older and showing its age in the plugs in the room as well as the appliances like the mini fridge and hairdryer. But the rest of the hotel looked like it has been renovated fairly recently, it had three nice pools, two outdoor and one indoor with two hot tubs that were open till midnight so that was awesome. I don’t know how it would be staying in one of the rooms in the pool areas though because it could be noisy. The breakfast was hot, good and efficient. Coffee was great, good selection and a waffle maker and all that. Great hotel for families, will definitely stay there again when we go back to Pigeon Forge.
Stayed 2 nights in Jun 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was friendly! The pool was clean and open late. They had a solid continental breakfast.
Stayed 1 night in Jun 2025

8/10 Good

Guinalin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outside back was very pretty.
Stayed 1 night in Jun 2025

8/10 Good

Sarah

Stayed 3 nights in Jun 2025

10/10 Excellent

Candice

Stayed 1 night in Jun 2025

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we were looking for 😊😊
Stayed 2 nights in Jun 2025

4/10 Poor

Siham

Stayed 1 night in Jun 2025

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, comfortable, clean quiet you name it it was awesome
Stayed 2 nights in Jun 2025

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
INDOOR AND OUTDOOR POOLS IS A REAL PLUS! MAID SERVICE WAS EXCEPTIONAL...my thanks to the helpful staff!! Breakfast is well prepared and managed very professionally. The parking availability is a toss up. Sometimes near the room and sometimes not. Heavy parking lot traffic.
Stayed 2 nights in Jun 2025

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would describe the property as older but well maintained for it's age. The breakfast options were basic but good. The breakfast area was a nice change of pace with indoor and outdoor seating.
Stayed 1 night in Jun 2025

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

8/10 Good

javier

Stayed 4 nights in Jun 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location on the main strip as it is on the Gatlinburg end of the strip away from congestion. The staff were very friendly and accommodating. The kids liked the 3 pools.
Stayed 2 nights in Jun 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

KAYLA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, clean rooms. Highly recommended!
Stayed 2 nights in Jun 2025

10/10 Excellent

Bev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the large room, but with so much space there could have been better or more seating options in the room. The walk in shower was huge, very spacious bathroom for a hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

Stayed 2 nights in Jun 2025

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price & nice area! Loved our overnight stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Rob

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience overall.
Stayed 2 nights in May 2025