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Riverchase Lodge

2.5 star property

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Photo gallery for Riverchase Lodge

Seasonal outdoor pool
Exterior
Lobby
Lobby sitting area
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
3709 Parkway, Pigeon Forge, TN, 37863
  • Place, Dolly Parton's Stampede Dinner Attraction
    ‪3 min walk‬
  • Place, Patriot Park
    ‪8 min walk‬
  • Place, Old Mill
    ‪11 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪58 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for City Suite, 2 Queen Beds

City Suite, 2 Queen Beds | Living area

City Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • Sleeps 14
  • 6 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

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About this property

Riverchase Lodge

Hotel with free parking, 6-minute walk to Dolly Parton's Stampede Dinner Attraction
This smoke-free hotel features a seasonal outdoor pool, tour/ticket assistance, and ATM/banking services. Free WiFi in public areas and free self parking are also provided.
Riverchase Lodge offers 112 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us they enjoy the pool at Riverchase Lodge. During your stay, you're just a quick walk from Dolly Parton's Stampede Dinner Attraction. Features include free WiFi in public areas and free self parking, plus a seasonal outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Services include tour or ticket assistance
  • Guests speak favorably about the clean accommodations and the location
  • 6 minutes by foot from Dolly Parton's Stampede Dinner Attraction and a 4-minute drive from LeConte Center at Pigeon Forge
Riverchase Lodge offers its guests a seasonal outdoor pool, tour/ticket assistance, and an ATM. WiFi is free in public spaces. Self parking is free.

This Pigeon Forge hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 01 and close September 01.

Property is also known as

Riverchase Lodge Pigeon Forge
Riverchase Pigeon Forge
Riverchase Lodge Hotel
Riverchase Lodge Pigeon Forge
Riverchase Lodge Hotel Pigeon Forge

Riverchase Lodge Reviews

Reviews

6.2
Rating 10 - Excellent. 224 out of 1000 reviews
Rating 8 - Good. 197 out of 1000 reviews
Rating 6 - Okay. 201 out of 1000 reviews
Rating 4 - Poor. 154 out of 1000 reviews
Rating 2 - Terrible. 224 out of 1000 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Denise

Travelled with partner
Could not even get the door to unlock. The owner could have cared less and left the premises. The clerk was helpful
Stayed 1 night in Oct 2025

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It close to store and activity
Stayed 1 night in Aug 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Tosha

Stayed 1 night in Oct 2025

4/10 Poor

Karen

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room is seriously outdated and in dire need of repairs. The only thing clean was the bed. Thank goodness for that or I would not have stayed. The pool was so dirty/cloudy that you couldn’t see the bottom. I did not get in. Overall I would not stay again. The lady at the desk was very nice
Stayed 1 night in Oct 2025

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness, staff & service
Pool was filthy. Could not see the bottom. Indoor pool cold as ice. Not heated. Bare minimum everywhere. Checking out lady was rude. One and done with this hotel.
Stayed 2 nights in Oct 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Adamaris

Travelled with family
Stayed 5 nights in Sep 2025

4/10 Poor

Eric

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The pools are disgusting
Stayed 2 nights in Oct 2025

2/10 Terrible

Madison

Disliked: Cleanliness
Stayed 3 nights in Oct 2025

2/10 Terrible

Madison

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Richard is very rude and hateful. He used words that shouldn't be repeated. I was lied to when i called and asked about what room type i booked then was screamed at when i got to the property and asked why i wasn't in the correct room. It was never fixed he blamed it all on expedia. I called expedia and they called and spoke with Richard and said that he called her names also and screamed at them. Riverchase would not give me anyone i could call or a way to speak to management. Richard is giving Riverchase a bad name!!
Stayed 1 night in Oct 2025

6/10 Okay

Brigetta

Pool area look like had black mold on the tiles I'm highly allergic to mold
Stayed 2 nights in Oct 2025

10/10 Excellent

Jarrod

Stayed 3 nights in Sep 2025

6/10 Okay

Peter

Facilities are dated.
Stayed 2 nights in Oct 2025

2/10 Terrible

Isaiah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Anniversary trip

The room was clean. The bed was extremely uncomfortable and we didn’t sleep well at all and I left with back pain from it. Pillows were really flat. Staff was very nice and the location was very convenient. Highlight of the trip was leaving the pool area and being met with raccoons on the stairs. They apparently live above the guest balcony. Another thing my husband mentioned was the lack of the mini shampoo in the bathroom. The lodge was very welcoming.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms was great staff friendly the pool was a little on the dirty side but the kids loved it
Stayed 1 night in Oct 2025

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness
I went out and purchased cleaning wipes and spray to clean the bathroom. The outside was not kept up very well. Someone was knocking on our door after we went to bed. We do not have pets so that was not an issue. Staff at the front desk were friendly.
Stayed 3 nights in Oct 2025

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It could use a little updating. You can tell the ceiling and walls had previous damage and were patched sloppy so updating that would be nice but over all we enjoyed the stay and will definitely stay again. Beds were soft, everything worked, excellent location
Stayed 2 nights in Oct 2025

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Although the pool was murky, we still swam and used the
Stayed 2 nights in Oct 2025

10/10 Excellent

Craig

Stayed 1 night in Oct 2025

4/10 Poor

Alysha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The rooms need to be updated terribly. They smell and the linens are old. Bathroom was not clean. We did not even stay the whole night.
Stayed 1 night in Oct 2025

10/10 Excellent

Wendie

Liked: Staff & service, property conditions & facilities, room comfort
It was awesome. We had a blast and the motel I will stay at again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Alli

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property because it was close to the things we wanted to do. It also had an indoor pool with a waterslide, so the kids were excited. What we didn't expect was an unclean bathroom. There was hair left behind in the tub, so it's clear they didn't clean. I'm not sure what else they didn't clean, but everything felt icky after we discovered the hair. Being on a main road was noisy, but we expected this somewhat. The indoor pool water was cloudy. We could not clearly see the bottom of the pool in 3-4 feet of water. The front desk manager said a filter wasn't working properly and they had a maintenance request in, but assured me the water was safe to swim in. We left after the first day and got a refund for the rest of our stay. We just couldn't get past the uncleanliness.
Stayed 3 nights in Oct 2025