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Surestay Plus By Best Western Pigeon Forge

2.5 star property

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Reception
Business centre
Desk, laptop workspace, iron/ironing board, WiFi
Microwave, coffee/tea maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Xtreme Racing Center
    ‪3 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(56 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(10 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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Exterior
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About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free parking, near Island at Pigeon Forge
A 24-hour business center, free breakfast, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of the helpful staff at Surestay Plus By Best Western Pigeon Forge. During your stay, you're just a quick walk from Xtreme Racing Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • WiFi for a fee
  • Amenities include a 24-hour business center and a vending machine
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 15 minutes by foot from LeConte Center at Pigeon Forge and a 3-minute drive from Dolly Parton's Stampede Dinner Attraction
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
The front desk at this property is open daily from 6:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 590 out of 1153 reviews
Rating 8 - Good. 294 out of 1153 reviews
Rating 6 - Okay. 141 out of 1153 reviews
Rating 4 - Poor. 57 out of 1153 reviews
Rating 2 - Terrible. 71 out of 1153 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jim

Liked: Staff & service
Not super clean, not as nice as the pics. Front door half broke, bathroom door broke..(locked me in) floor above creaking BAD whith the people walking on it and every morning about 6am the trash guy would get ALL the dumpsters from the other hotels and restaurants near buy ( about 10) and just beat the sh1t out of them. So for about 30 to 45 mins of the hulk kicking and smashing dumpsters around..(Not an exageration) Staff was nice...Didnt feel unsafe...never tried the breakfast...
Stayed 6 nights in Oct 2025

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Older hotel that is well maintained. Large kitchen area with refrigerator, sink, and stovetop. Everything was clean.
Stayed 1 night in Nov 2025

8/10 Good

Rebecca

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Fair for the coat
Stayed 2 nights in Oct 2025

10/10 Excellent

Terry

Stayed 2 nights in Jul 2025

10/10 Excellent

Terry

Stayed 3 nights in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Gabriel

Travelled with family
Liked: Staff & service
Room 216. Room was good and comfy. Breakfast is as ok as it gets (could use some fruits). Service in front desk is excellent (provided some cookware when asked as we were using the stovetop). Everything in the room was tidy clean. The kitchenette is very useful when having kids. Location is perfect and close to all attractions. On the other side of things; AC unit is full of mold. Bed comforter are very stained. Floor creaks and you could easily understand what your neighbors are talking about in close doors. TV only shows local and no kids channels (could’ve used some cartoons). In general a nice place to stay if the plan is to leave early and arrive late just to get enough sleep.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cristie

Stayed 2 nights in Oct 2025

10/10 Excellent

Cristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! This is a relatively small property that may deceive you when you turn into the lot, as maybe not being what you expected; but don't fret! It's unfussy on the outside but the room, bathroom and amenities more than make up for parking lot impressions. Your room and bathroom will be cool, modernized and clean with maybe a few aesthetic blemishes that affect nothing about your stay. We had a desk which was a great feature because I had to work remotely for a short time one morning. Plenty of USB ports for charging devices. Reliable TV and Wifi. Staff all friendly and responsive. The breakfast is AWESOME and we really appreciated it and the staff's upkeep of it. You can grab coffee or tea in the lobby anytime of the day or night. Housekeeping will come every other day of your stay unless you request otherwise. We stayed an extra night and the new check-in for the same room was effortless. The proximity to the Parkway/main strip is an easy, close walk and Shoney's restaurant is right at the corner. Your parking spot is right outside your door for easy loading/unloading. Ice machine on property. Attraction brochures and maps plentiful by the front desk. We would definitely stay here again. Thank you!
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Janice, Mansfield

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really good place that allows pets and area to walk. The staff is nice and the breakfast in the morning is an additional plus, considering what all the hotels in the area are charging. I'd stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Matthew S.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but very noisy. You could hear everything through the walls.
Stayed 1 night in Oct 2025

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
nothing fancy but we will be back!
Stayed 2 nights in Oct 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was good
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. Very quiet at night. The front desk person when we checked in was very friendly.
Stayed 4 nights in Oct 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was friendly
Stayed 3 nights in Oct 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and clean. The bed was excellant and the breakfast was good. I was traveling with my dog and the area to potty the dog felt a little bit unsafe.
Stayed 1 night in Oct 2025

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Liz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very spacious. Clean room. Lady at check in and breakfast was very friendly.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fern

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and very clean. Liked the location it was quiet and plenty of parking available, off the main drag through Pigeon Forge. Breakfast was good and plentiful. The check in was great and the staff were very helpful and courteous.
Stayed 1 night in Oct 2025

6/10 Okay

Valerie

Travelled with family
Liked: Staff & service, amenities
No fruit options
Stayed 2 nights in Oct 2025

8/10 Good

TAMMY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Alot of noise upstairs
Stayed 3 nights in Oct 2025

8/10 Good

Colin

Travelled with family
Liked: Staff & service, property conditions & facilities
Our initial room smelled like smoke and the comforter was dirty, changed rooms and had minimal smoke smell with stained comforter. Bed wasn't the most comfortable but the place was clean and freshly remodeled.
Stayed 1 night in Oct 2025

10/10 Excellent

Alexander

Stayed 2 nights in Oct 2025

2/10 Terrible

leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen w out everything nothing no cups nothing nothing really
Stayed 1 night in Oct 2025