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Surestay Plus By Best Western Pigeon Forge

2.5 star property

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Desk, laptop workspace, iron/ironing board, WiFi
Reception
Business centre
Microwave, coffee/tea maker

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Xtreme Racing Center
    ‪3 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(59 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.4 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About this property

Surestay Plus By Best Western Pigeon Forge

A 24-hour business center, a 24-hour front desk, and free breakfast are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of the helpful staff at Surestay Plus By Best Western Pigeon Forge. During your stay, you're just a quick walk from Xtreme Racing Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • WiFi for a fee
  • Amenities include a 24-hour business center and a vending machine
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 14 minutes by foot from LeConte Center at Pigeon Forge and a 3-minute drive from Dolly Parton's Stampede Dinner Attraction
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 598 out of 1172 reviews
Rating 8 - Good. 298 out of 1172 reviews
Rating 6 - Okay. 145 out of 1172 reviews
Rating 4 - Poor. 57 out of 1172 reviews
Rating 2 - Terrible. 74 out of 1172 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Nike

Liked: Staff & service
Disliked: Amenities
Unfortunately, our stay was significantly impacted by several issues. Nighttime noise was excessive, particularly when upstairs guests arrived around 12:30 a.m. Additionally, there was a noticeable gap around the door that allowed cold air and marijuana odors to enter the room, which was especially concerning as we were traveling with a sleeping infant. The beds were also oversized for the bed frames, making them unstable and uncomfortable. Overall, these factors made it difficult to rest comfortably.
Stayed 4 nights in Dec 2025

8/10 Good

Ashley

Stayed 1 night in Dec 2025

10/10 Excellent

Crystal

Stayed 1 night in Nov 2025

8/10 Good

Virginia

Stayed 2 nights in Dec 2025

2/10 Terrible

Patrick

Room was beet up
Stayed 3 nights in Dec 2025

10/10 Excellent

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Comfortable bed. Walk-in shower convenient for accessible room
Stayed 2 nights in Dec 2025

6/10 Okay

Gary

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was in good shape and very inviting, until we saw the bugs in the bathroom! They looked to be roaches.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean! Bed was comfortable. Hidden gem
Stayed 1 night in Dec 2025

2/10 Terrible

Kennedy

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My room had cockroaches.
Stayed 1 night in Dec 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Nice staff, clean room and great breakfast options.
Stayed 1 night in Dec 2025

10/10 Excellent

Juan

Stayed 1 night in Dec 2025

10/10 Excellent

john

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and always clean and comfortable and nice staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Angela, Wedowee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and safe and clean and close to everything!
Stayed 2 nights in Dec 2025

10/10 Excellent

Christy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and cozy room with a pizza place right behind (walking distance). Really enjoyed bringing my babies along but was disappointed at the fee for pets only because I felt penalized for wanting to be with my babies. I mean would you up charge for a child who may damage more than a chihuahua?
Stayed 3 nights in Nov 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great we'll definitely be staying again
Stayed 3 nights in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

Moises

Stayed 1 night in Nov 2025

8/10 Good

Tabatha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are very thin so you do hear a lot going on outside at night.
Stayed 2 nights in Nov 2025

2/10 Terrible

Abhaykumar

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It is the worst experience 1. Rooms was smelling bad 2. Room was freezing they do not maintains normal temperature. AC was off when we entered 3. Refrigerator was not working so we have to switch to another room with all of our luggage 4. There was a flea/bug in room. We have to call them. With two small kids this was terrible and scary
Stayed 3 nights in Nov 2025

10/10 Excellent

Freeman

Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place I would of liked a bottom room I will be going back thanks Tom
Stayed 2 nights in Nov 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great staff
Stayed 2 nights in Nov 2025

8/10 Good

Ymara

Travelled with family
Liked: Staff & service
Disliked: Amenities
Good for price, breakfast included staff very gently.
Stayed 3 nights in Nov 2025

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was clean.
Stayed 2 nights in Nov 2025