2/10 Terrible
Michael
13 Jun 2025
This reservation was created by mistake (defaulted to a day of booking vs desired day of sta), and attempted to cancel within 1min! While Expedia service support and I directly tryied to change to a proper day (not even cancelling) and offering to pay some premium, hotel management didnt budge. This is not just a lack of customer service, but rather lack of desire to mantain customer's business.
Michael
Stayed 1 night in Jun 2025