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4.8 out of 5

"Amazing property would definately recommend. " More

By a verified traveller on Fri 08 Jul 2022

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Double Room, Balcony, Pool View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Room, Terrace, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room, Balcony, Sea View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hipotels Gran Playa de Palma. During your stay, you'll be connected to the convention centre and just a quick walk from Playa de Palma. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with detox wraps, massages or body scrubs at Mallorca Wellness SPA
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 1-minute drive from Playa de Palma and 6 minutes from El Arenal Beach

Hipotels Gran Playa de Palma ratings based on 62 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hipotels Gran Playa de Palma

Everyone (32) Couples (9) Family (6)
5 out of 5
Amazing property would definately recommend.

Posted by on 8 Jul 2022

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Comment from Hotel Management

13 Jul 2022 by The Team Hipotels Gran Playa de Palma

Dear Guest Peter, Thank you for visiting our Hotel Hipotels Gran Playa de Palma. We are very pleased that you have spent a beautiful holiday in our house and we hope to welcome you soon again. Yours sincerely,

4 out of 5
Duschen im Innenbad nicht sauber.

Posted by on 8 Feb 2024

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Comment from Hotel Management

9 Feb 2024 by PR Hotel Hipotels Gran Playa de Palma

Sehr geehrter Herr Jan,im Namen des gesamten Teams von Hipotels Gran Playa de Palma möchten wir uns herzlich bei Ihnen für Ihre Bewertung und das Teilen Ihrer Erfahrungen bedanken. Wir freuen uns sehr, dass Sie uns mit 4 von 5 Sternen bewertet haben und schätzen Ihr Feedback außerordentlich.Es tut uns leid zu hören, dass die Sauberkeit der Duschen in unserem Innenbad nicht Ihren Erwartungen entsprochen hat. Die Zufriedenheit unserer Gäste hat für uns höchste Priorität, und wir nehmen Ihre Rückmeldung sehr ernst. Wir möchten Ihnen versichern, dass wir umgehend Maßnahmen ergreifen werden, um sicherzustellen, dass unsere Einrichtungen den höchsten Standards an Sauberkeit und Komfort entsprechen.Ihre positiven Kommentare sind für uns eine große Motivation, und wir werden uns weiterhin bemühen, unseren Service zu verbessern und Ihren Aufenthalt so angenehm und erinnerungswürdig wie möglich zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen zu zeigen, dass wir Ihre Bedenken ernst nehmen und kontinuierlich an der Verbesserung unseres Angebotes arbeiten.Vielen Dank nochmals für Ihr Vertrauen in ebookers und für Ihre wertvolle Rückmeldung. Wir freuen uns darauf, Sie in Zukunft erneut willkommen heißen zu dürfen und Ihnen einen noch besseren Service zu bieten.Mit freundlichen Grüßen,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

5 out of 5
Das ist ein top hotel!!

Posted by on 16 Oct 2023

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Comment from Hotel Management

16 Oct 2023 by PR Hotel Hipotels Gran Playa de Palma

Sehr geehrte Gästin Silvia, herzlichen Dank für Ihr positives Feedback und die ausdrückliche Erwähnung, dass unser Hotel "top" ist! Solch ein Lob bedeutet uns sehr viel.Es freut uns immens, dass Sie Ihren Aufenthalt im Hotel Hipotels Gran Playa de Palma so positiv empfunden haben. Ihr Feedback motiviert uns, weiterhin unser Bestes zu geben, um unseren Gästen einen exzellenten Service und ein einmaliges Hotelerlebnis zu bieten.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen und die Gelegenheit zu haben, erneut Ihre Erwartungen zu übertreffen. Ihr Wohlbefinden und Ihre Zufriedenheit haben für uns stets oberste Priorität.Nochmals herzlichen Dank für Ihr positives Feedback und Ihre Wahl für unser Hotel!Mit freundlichen Grüßen,Toni VicensPR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

4 out of 5
Sehr schöne Anlage und grosse Zimmer, mit der Kanalisation hatten sie etwas mühe, aber das kam wohl vom Sturm die Woche zuvor. Hatte noch eine Massage und der Service war einwandfrei.

Posted by on 9 Sep 2023

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Comment from Hotel Management

18 Sep 2023 by Toni Vicens - RRPP Gran Playa de Palma

Sehr geehrter gast Anton,Wir möchten uns herzlich bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, Ihre freundliche Bewertung und Kommentare zu Ihrem kürzlichen Aufenthalt im Hotel Hipotels Gran Playa de Palma mit uns zu teilen. Es freut uns sehr zu hören, dass Sie unsere Anlage sowie unsere geräumigen Zimmer genossen haben.Es tut uns leid, dass Sie während Ihres Aufenthalts Probleme mit der Kanalisation hatten, die, wie Sie richtig bemerkten, auf das kürzlich stattgefundene Unwetter zurückzuführen waren. Wir freuen uns, Ihnen mitteilen zu können, dass diese Probleme vollständig behoben wurden, um sicherzustellen, dass alle unsere Dienstleistungen reibungslos funktionieren und den Komfort unserer Gäste gewährleisten.Es ist sehr erfreulich zu hören, dass Sie Ihre Massage genossen haben und unseren Service einwandfrei fanden. Ihre Zufriedenheit ist unsere höchste Priorität, und Ihr positives Feedback ist eine wertvolle Motivationsquelle für unser Team.Wir freuen uns auf die Möglichkeit, Sie in Zukunft erneut begrüßen zu dürfen und hoffen, Ihre Erwartungen einmal mehr übertreffen zu können, um Ihnen ein noch unvergesslicheres Erlebnis zu bieten.Vielen Dank für Ihr Verständnis, Ihre Unterstützung und dafür, dass Sie unser Hotel für Ihren Aufenthalt gewählt haben!Mit freundlichen Grüßen,Toni VicensPR Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare

5 out of 5
Very nice hotel.

Posted by on 21 Aug 2023

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Comment from Hotel Management

29 Aug 2023 by Toni Vicens - RRPP Gran Playa de Palma

Dear guest Mari, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

5 out of 5
Sehr freundliches und zuvorkommendes Personal. Essensauswshl war immer frisch zubereitet und sehr gut. Danke an das Team des Hipotels.

Posted by on 22 Apr 2023

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Comment from Hotel Management

23 Apr 2023 by Team Hipotels Gran Playa de Palma

Sehr geehrter Herr Mauriziowie schön, dass Sie besonders unsere Küche schätzen. Vielen Dank, dass Sie unser Gast waren und hier unserm Team die volle Punktezahl zuschreiben. Auf baldmit freundlichen Grüssen

5 out of 5

Posted by on 12 Mar 2023

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Comment from Hotel Management

1 Apr 2023 by Das Hipotels Gran Playa de Palma Team

Lieber Gast, vielen Dank für Ihr positives Feedback. Bei Hipotels Gran Playa de Palma nehmen wir die Kommentare und Bewertungen unserer Gäste sehr ernst. Wir freuen uns darauf, Sie bald wieder zu sehen. Mit freundlichen Grüßen, Toni VicensPublic Relations

5 out of 5
Gute Sportmöglichkeiten

Posted by on 8 Mar 2023

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Comment from Hotel Management

12 Apr 2023 by The Hipotels Gran Playa de Palma Team

Sehr geehrter Herr Elkoherzlichen Dank, dass Sie Ihren Urlaub bei uns verbrachten und Ihr Feedback hier widerspiegeln mit Ihrer Zufriedenheit besonders bzgl. der Sportmöglcihkeiten. Wir freuen uns auf ein Wiedersehenalles Gute

4 out of 5

Posted by on 16 Feb 2023

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Comment from Hotel Management

12 Apr 2023 by Toni Vicens - RRPP Gran Playa de Palma

Dear Mariathank you for visiting our hotel and for your good rating, at Hipotels we take our guests' comments and ratings seriously. We hope that you will choose us again in futures visits.all the best

5 out of 5
Sehr schönes, sauberes und modernes Hotel.

Posted by on 6 Sep 2022

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Comment from Hotel Management

7 Sep 2022 by Das Hipotels Gran Playa de Palma Team

Sehr geehrter Gast Sandro,das gesamte Team vom Hipotels Gran Playa de Palma bedankt sich recht herzlich für Ihre positiven Kommentare. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns geniessen und unsere Dienstleistungen Ihre Erwartungen voll erfüllt haben.Vielen Dank für Ihren Besuch, wir hoffen, Sie bald wieder begrüßen zu können. Liebe Grüsse

Renovations + Closures

The property is closed between 10 December and 1 February.

Property Features

Hipotels Gran Playa de Palma offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 5124 square feet (476 square metres) and includes a conference centre. A health club, a sauna, and spa services are also featured at the business-friendly Hipotels Gran Playa de Palma. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Palma de Mallorca hotel.

  • 368 guestrooms or units
  • 5124 sq ft of conference space
  • 476 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hipotels Gran Playa de Palma offers 368 accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.

On-site venue – This buffet restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rock climbing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Health or beauty spa nearby
  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Segway rental/tour nearby
  • Mountain climbing nearby
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby

Spa Services

Mallorca Wellness SPA has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Ayurvedic treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12.30 per person
  • Covered self-parking fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hipotels Gran Playa Palma Hotel Playa de Palma
  • Hipotels Gran Playa Palma Hotel
  • Hipotels Gran Playa Palma Playa de Palma
  • Hipotels Gran Playa Palma
  • Hipotels Gran Playa De Palma Majorca
  • Hipotels Gran Playa de Palma Hotel
  • Hipotels Gran Playa de Palma Palma de Mallorca
  • Hipotels Gran Playa de Palma Hotel Palma de Mallorca

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:30 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.