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Aparthotel

Acanto Playa del Carmen, Trademark Collection by Wyndham

4.0 star property
VIP Access

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Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

Courtyard
Interior
Sports facility
Suite, 1 Bedroom | View from room
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse)

  • 111 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 111 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms

  • 93 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

Superior Suite, 2 Bedrooms (Penthouse)

Superior Suite, 2 Bedrooms (Penthouse)

  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom (Master)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (Master)

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Master)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms (Master)

  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Double Room Standard

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Superior

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Double Room Superior

  • 38 sq m
  • Sleeps 2

View all photos for Double Room Superior

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Double Room Superior

  • Sleeps 3

Family Room -7 guests- Deluxe with Ocean View

  • Sleeps 7

View all photos for Double Suite Deluxe

Private kitchen

Double Suite Deluxe

  • 65 sq m
  • Sleeps 2

View all photos for Quadruple Room Deluxe

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Quadruple Room Deluxe

  • 126 sq m
  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Room -6 guests- Deluxe

  • 135 sq m
  • Sleeps 6

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About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

Family-friendly aparthotel with free parking, steps from Quinta Avenida
This smoke-free aparthotel features an outdoor pool, a coffee shop/cafe, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, massage/treatment rooms, conference space, and concierge services are onsite. Each apartment offers comforts like a pillowtop bed and Egyptian cotton sheets, plus free WiFi and a flat-screen TV with cable channels. 3 bathrooms, room service, and free international calls are among the other amenities available to guests. Change of towels is available on request.
Acanto Playa del Carmen, Trademark Collection by Wyndham offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us they can't get enough of the helpful staff at Acanto Playa del Carmen, Trademark Collection by Wyndham. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free breakfast, free WiFi in public areas, and free self parking. Built in 2011, this upscale aparthotel has 29 apartments on 4 floors. Enjoy your stay with amenities like free WiFi and 3 bathrooms in each apartment.
  • Each apartment offers 3 bathrooms, a pillowtop bed, and a flat-screen TV
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Steps from Quinta Avenida and Playa del Carmen Main Beach
  • Airport, bus station, and local-area shuttle service available for a fee
  • Dogs welcome for a fee
There's a coffee shop/cafe on site. Free breakfast is available daily. Public spaces have free WiFi. Event space at this aparthotel measures 600 square feet (56 square meters) and includes conference space. An area shuttle within 68 kilometers and an airport shuttle (available 24 hours) are available for a fee. An outdoor pool, spa services, and a terrace are also featured at the family-friendly Acanto Playa del Carmen, Trademark Collection by Wyndham. Limited free parking is available on a first-come, first-served basis.

This Colonial Playa del Carmen aparthotel is smoke free.

Guests are served free continental breakfast daily from 8 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Beach

  • White sand beach nearby
  • Beach towels

Pool/Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 68 kilometres
  • Bus station shuttle (surcharge)
  • Car hire
  • Car not required
  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Cot: USD 55 per stay
  • Highchair

Food and drink

  • Water dispenser

Dining

  • Free continental breakfast available daily 8 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Limited room service

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 55 per stay

Bathroom

  • 3 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Gas grill
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 600 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 5 kg per pet
  • Fee: USD 100 per pet per week
  • Service animals exempt from fees
  • Deposit: USD 250 per stay

Suitability/Accessibility

  • Lift (80 centimetre wide door)
  • Tile flooring in public areas
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near an outlet shopping centre
  • Near the boardwalk/promenade
  • On the Strip

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Ecotours
  • Boat tours nearby
  • Fishing nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 29 units
  • 3 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle rentals
  • Built in 2011
  • Colonial architecture
  • Connecting units available
  • Eco-friendly cleaning products used
  • Ecotours
  • Energy-saving switches in guestrooms
  • Individual decor
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Recycling
  • Rooftop garden
  • Soundproofing
  • Towels (changed on request)
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per week, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 10 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 55.0 per stay.
  • Cribs (infant beds) are available for USD 55.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 196 per vehicle (roundtrip, maximum occupancy 7)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 55.0 per stay
  • Rollaway bed fee: USD 55.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Acanto Playa del Carmen, Trademark Collection by Wyndham offers transfers from the airport and bus station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Acanto Boutique
Acanto Boutique Hotel
Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Playa del Carmen
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Acanto Boutique Hotel Condominiums Playa Carmen
Acanto Boutique Hotel Condominiums
Acanto Boutique Playa Carmen
Acanto Hotel Condominiums
Acanto Playa Carmen
Acanto Hotel Condominiums Playa Carmen Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
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Acanto Boutique Hotel Suites
Acanto Carmen Del Carmen

Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 242 out of 412 reviews
Rating 8 - Good. 122 out of 412 reviews
Rating 6 - Okay. 28 out of 412 reviews
Rating 4 - Poor. 12 out of 412 reviews
Rating 2 - Terrible. 8 out of 412 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ensieh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We expected a single room but got a full, spacious unit with a proper kitchen—super comfortable and quiet. The location is excellent, just a short walk to the beach. The staff were outstanding: professional, friendly, and proactive before and during our stay. Special thanks to Miguel (night shift) for going above and beyond several times. We’d happily stay again. Rating: 5/5.
Stayed 3 nights in Nov 2025

10/10 Excellent

Leah

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love Acanto. The Staff are super friendly and helpful. Plenty available to eat for light breakfast. Beach towels available upon request as well as discounts to local excursions, bars, massages.
Stayed 10 nights in Sep 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Tout était très bien! À l’exception qu’un gérant nous a volé $200USD dans le coffre-fort! Seul un gérant pouvais voler avec le module de programmation. Il a accusé les femmes de chambres mais elles n’ont aucune possibilité de voler dans le coffre. J’aurais aimé obtenir une compensation mais rien n’a été offert car ceci aurait confirmé la responsabilité du gérant!
Stayed 7 nights in Jul 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Great property in a good location.
Stayed 1 night in Jun 2025

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The initial room we were given when we checked in late in the day, wasn't great. It was rather small, felt unkept and the bathroom had water pressure issues. When we brought up the issues to the management, they were happy to make the switch the next day and gave us the free upgrade to a suite. Which was very spacious, clean and comfortable. Laura- one of the manager was very accomodating and all the hotel staffs were helpful and friendly. Acanto felt like home during our stay!
Stayed 4 nights in May 2025

10/10 Excellent

Udalio

Liked: Cleanliness, property conditions & facilities
Great staffing, customer service oriented
Stayed 5 nights in Apr 2025

10/10 Excellent

Rudolpho

Liked: Cleanliness, property conditions & facilities
Great staff and accommodation
Stayed 6 nights in Mar 2025

8/10 Good

Mirza

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room had a few problems such as the shower pressure, leaking sink, living room tv had not volume. The property is cute, but if you’re like me, you probably won’t like the noisy bed sheets. The breakfast consists of boiled eggs and coffee, some individual cereal boxes and toast. The night guy Miguel was the best worker at the property.
Stayed 3 nights in Mar 2025

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
The property was clean and location was great but the staff was the best part, courteous, easy communication that made it feel like home for a few days.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a unique property! So close to night life, dinning and beaches. First time staying at this place and would do it again! Next time we are bringing the kids!
Stayed 2 nights in Feb 2025

8/10 Good

Suni

Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely property, well maintained, spacious and most importantly friendly staff. Miguel is a star who is helpful and kind. I did have a room closer the 5th ave and hence was loud but it wasn’t too much of an issue for me.
Stayed 3 nights in Feb 2025

10/10 Excellent

Constance

Travelled with group
Liked: Cleanliness, room comfort

Acanto really good!

We spent three nights. Quiet, clean, well appointed. Friendly, helpful staff. Liked the pool & breakfast. Would recommend.
Stayed 3 nights in Feb 2025

8/10 Good

Paul, Lake Havasu City

Liked: Cleanliness, property conditions & facilities
Nice.. Continental Breakfast was weak, had the AC unit intake for several units in my bathroom.. little noisy. Staff were friendly.
Stayed 4 nights in Feb 2025

10/10 Excellent

Laurel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was exceptional, and very friendly and helpful. The building is beautiful, and gave us a very relaxing stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Hui Ling

Liked: Cleanliness, room comfort
Amazing stay. Niguel was extremely kind and helpful.hotel is very close to shop and restaurant.5 minutes walk to the beach.We really enjoyed our 4 nights stay in the hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos Orlando, Ooltewah

Liked: Cleanliness, property conditions & facilities
Located in the heart of the action. Lots of restaurants and shops. Hotel is well maintained and house keeping does an excellent job. Friendly staff at the front desk. Shout out to Miguel for his happy and friendly attitude. His continental breakfasts are the best. The freshest fruits and different breakfast items are set up daily.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nathalie Marie Kate

Liked: Cleanliness, property conditions & facilities
Nice property in center of town with very friendly staff. Easy 5min walk to the beach and 1min from 5th avenue. Rooms were spacious and clean, but some appliances were dated.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to everything! Ocean views we loved our penthouse! Private garage locked parking as well! Definitely will be back!
Stayed 1 night in Dec 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property in a great central location near the beach, dining, and shopping
Stayed 3 nights in Nov 2024

10/10 Excellent

Dianne

Liked: Property conditions & facilities
Love the Acantos
Stayed 2 nights in Nov 2024

10/10 Excellent

irving

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overnight concierge/doorman was awesome.
Stayed 1 night in Oct 2024

10/10 Excellent

Mayra L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendliness and safety were highly appreciated.
Stayed 4 nights in Oct 2024