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Ah Xok suites 5a Avenida

3.5 star property
VIP Access

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Photo gallery for Ah Xok suites 5a Avenida

A modern interior with a staircase leading to a balcony overlooking lush greenery and a view of the sea.
Property video
A wooden deck with lounge chairs and a covered area with hanging plants.
A stone counter with a faucet, wooden ceiling beams, and hanging pendant lights.
A pool area with wooden deck and lounge chairs, surrounded by greenery and modern architecture.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
  • Kitchen

Explore the area

View in a map
Calle 44 entre 5A Avenida y 1A Avenida, Zazil-ha, Playa del Carmen, QROO, 77720
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬
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Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite King

A modern hotel room with a bed, bedside table, and a hanging light fixture.

Suite King

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Master Suite

A modern living room with a grey sofa, a wooden coffee table, and a dining area with a glass table and chairs.

Master Suite

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Large Single Sofa Beds
  • Free Wi-Fi

View all photos for Suite Doble

A double room with two beds, wooden headboards, macramé wall hangings, and a neutral color scheme.

Suite Doble

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

Ah Xok suites 5a Avenida

This smoke-free hotel features an outdoor pool, tour/ticket assistance, and free WiFi in public areas.
Ah Xok suites 5a Avenida offers 19 accommodations with safes and hair dryers. Beds feature down comforters. 42-inch Smart televisions come with digital channels. Accommodations at this 3.5-star hotel have kitchens with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Ah Xok suites 5a Avenida. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge).
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Just a 5-minute walk from Mamitas Beach and 7 minutes by foot from Quinta Avenida
Ah Xok suites 5a Avenida offers its guests an outdoor pool, tour/ticket assistance, and an elevator. WiFi is free in public spaces.

This 3.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 2021
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Griddle
  • Hob
  • Kitchen
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: MXN 600
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 600

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Ah Xok suites 5a Avenida

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Early check-in fee: MXN 600 (subject to availability)
  • Late check-out fee: MXN 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Ah Xok Suites
Phantom Suites Hotel
Phantom Suites Playa del Carmen
Phantom Suites Hotel Playa del Carmen

Ah Xok suites 5a Avenida Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 70 reviews
Rating 8 - Good. 10 out of 70 reviews
Rating 6 - Okay. 5 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jack

The cleanliness, amenities, pool deck and staff were excellent. The short of an excellent rating was the fact that they did not have the rooms that were advertised.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jessica April

Liked: Cleanliness, amenities, property conditions & facilities
Such a lovely stay. We stayed for 10 days. The receptionist was so attentive and helpful, the rooms were modern and clean. Overall 10/10. Perfect location as well, right off the busy 5th ave but quiet and only a 5min walk to the beach.
Stayed 10 nights in Nov 2025
Verified

8/10 Good

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Efficient and responsive staff.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Tina Marie

Liked: Amenities, property conditions & facilities
Beautiful and very clean and felt very safe!!! Staff was amazing!!! Would definitely recommend and will be staying here again..
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Judge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday playa del carmen

Staff was friendly and courteous. Great location close to the beach.
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. Clean rooms, friendly staff. Fast Wi-Fi.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful and friendly
Stayed 7 nights in Feb 2024
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent . Easy to access and walk 5th. Easy to walk to the beach. The bar on the corner had some excellent music . Breakfast was a nice option .
Stayed 8 nights in Feb 2025
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price really close to the ocean in fifth Avenue
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Location location location!!! This hotel is located perfectly on 5th ave surrounded by lots of great restaurants and bars. The hotel was very clean and everyone I encountered at the front desk was extremely nice. If you’re in Playa this hotel is a great pick!!!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close the hotel is to 5th ave. The staff is great and very helpful! Being on the quiet side of 5th ave was a plus! Everything is in walking distance. Will definitely come back in the future!!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, modern but rustic feel. Kitchenette was a plus. Will start here again!
Stayed 1 night in Nov 2024
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Armidas

It the middle of shod and bars/restaurants. . Enjoyed our stay. Would return
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Melissa Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, especially the rooftoop terrace. The hotel is relatively quiet and is very clean. The front desk staff are amazing! They are incredibly friendly and helpful.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Nakayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this property and the location was awesome the staff was outstanding as well so polite and informative.Overall no complaints the only thing was not enough towels and i wasnt the biggest fan of the bathroom shower door the ledge was uneven causing the floor to get wet even with a shower mat
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

A hidden gem in the less busy section off right off Fifth avenue but a close walk to everything. A little loud from the bar around the corner on 5th avenue but I imagine a huge improvement over any other place near 5 minutes from the beach. Looks exactly like the pictures.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent 10 stars!

I stayed in many places in Playa and this was my absolute favorite. Fernanda, Armando and the other lady I forgot her name gave exceptional service. The best part is the location. Right on 5th avenue and walking distance to everything cool. When I return to Playa there’s no question about where I’ll be staying!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities, communication
We really enjoyed our balcony and the extra- large shower and the well- equipped kitchen ( a toaster would have been good) and the extra- friendly reception and cleaning people. We will come back again
Verified

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

A great hotel in a nice location just off of 5th ave where all the restaurants and shopping is. A nice rooftop area with a pool. The staff was always friendly and available. They do have a secure front door. The room was spacious and had a balcony. There was some noise from the street.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smaller apartment type hotel. A very nice option near 5th Ave and walkable to shops, dining and the beach. The rooms are comfortable and well maintained. The staff were friendly and helpful. We had a couple hiccups and the staff was efficient about resolving the issue. Depending on the room, you may hear street notice of barking dog but it’s wasn’t a major concern. All in all - enjoyed our stay and would definitely return.
Stayed 5 nights in Dec 2024
Verified

6/10 Okay

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Very noise house keeping Construction early morning Front desk is kool
Verified

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean great rooftop, spacious room, comfortable beds, downside kitchen setup not ideal. Otherwise everything was great
Verified

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Everyone was so polite and kind. The room was very large and very clean. The location is perfect for tourists that want to be near 5th Ave. If you are a light sleeper, be aware there is a bar nearby that does live music most nights. It stopped by 12 at the latest. I personally loved hearing them sing and didn’t mind the noise but that is something to be aware of!
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

HANS

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay at this property, previously known to us as Ah-Xok. From the outset, the staff made a clear difference—Nohemi, Yamila, and Julian at the front desk were outstanding in coordinating taxis, providing helpful local guidance, and offering discounted beach club access nearby. Their service was consistently professional, attentive, flexible, and well-informed. The suite was spotless and very well maintained, featuring excellent air conditioning, a comfortable mattress, clean white linens, and reliable high-speed Wi-Fi. Yesenia maintained the suite to a very high standard and was particularly attentive in accommodating our customized cleaning requests, which was greatly appreciated. The rooftop—forget about it—is a notable highlight, offering a well-designed pool area with excellent views and a comfortable space to relax. The location is another strong advantage—close to 5th Avenue and nearby nightlife. As expected with this level of proximity, some noise may be noticeable on busier nights. Overall, guests can expect clean accommodations, punctual service, and consistently high-quality attention to detail. The hotel is fortunate to have such a strong and capable team. Highly recommended.
Stayed 6 nights in Dec 2025