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Aloft Playa Del Carmen

4.0 star property

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Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Restaurant
Suite, 1 King Bed, Non Smoking, Balcony | Living room
Restaurant
Outdoor banquet area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Room service

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Quinta Avenida
    ‪4 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking

  • 67.80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

  • 83.56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Aloft Playa Del Carmen

Pet-friendly hotel with 2 outdoor swimming pools connected to a shopping center in Playa del Carmen
2 outdoor pools, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Our customers tell us they can't get enough of Aloft Playa Del Carmen's great beach location. During your stay, you'll be connected to a shopping center, and just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools, and 2 bars are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a 24-hour business center, 3 meeting rooms, and convenience store
  • Guests have great things to say about the location and the pool
  • Just a 4-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a convenience store are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 344 out of 480 reviews
Rating 8 - Good. 79 out of 480 reviews
Rating 6 - Okay. 22 out of 480 reviews
Rating 4 - Poor. 17 out of 480 reviews
Rating 2 - Terrible. 18 out of 480 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Avinash

Stayed 7 nights in Jan 2025

10/10 Excellent

Taj Ahmad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location - the staff was great
Stayed 4 nights in Jan 2025

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family vacation The area was conveniently located to every thing we needed
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Stayed 3 nights in Jan 2025

10/10 Excellent

Janet Marie

Travelled with partner
Liked: Property conditions & facilities
Had a good stay
Stayed 14 nights in Jan 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great spot

Very nice hotel, bright and modern. The staff is friendly and helpful. We ate dinner in the restaurant and it was lovely, great wine and the food was fresh and delicious. The pool area is beautiful. Mario the concierge was wonderful, helping organize my mother and handicapped sister. This is my new go-to hotel in Playa
Stayed 1 night in Jan 2025

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Staff was very genuine and accommodating. Juan at the roof top pool was a fantastic host. Thank you. I will see you again.
Stayed 3 nights in Jan 2025

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & convenient

This was my second time staying here. I like the location, cleanliness and amenities of the property. Check in was a breeze, staff is always friendly and the rooms are always clean, which to me is of the upmost importance. Usually would rank this higher but a couple things: - Music at the pool didn't fit the vibe. Was mostly 80/90/00's and played at a volume almost loudly obnoxious. I feel like it didn't align with the Aloft brand at all - Woke up on several mornings to the fire alarm going off. And it was early - 7 or 7:30am for several minutes before being disarmed. Was not pleasant. Not sure if this was testing or just because - Situated in a room that was opposite the courtyard, facing a building under construction. Working being done and it was unpleasant Like I said previously, the things I didn't like are fixable, so would reconsider another stay but would need to ensure that the above were dealt with before.
Stayed 6 nights in Jan 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pools were great.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good choice to stay in Playa del Carmen

New modern hotel with 2 roof-pools and garage parking. We will visit this again next time.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!
Stayed 5 nights in Dec 2024

6/10 Okay

Erin

Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

peluchi, Atlanta

Liked: Cleanliness, amenities
Huge room
Stayed 3 nights in Dec 2024

8/10 Good

Bianca

Travelled with pets
Liked: Cleanliness, staff & service, amenities
This review is a struggle because there were both big pros and cons. The pros are the location is great, it’s a newer hotel with decent amenities, very clean, and the staff is wonderful. They were also very kind to my dog, and provided some goodies and a dog bed for his stay. My gripes are with the building itself. My first full day there, the AC for the building went out from 10a to 7:30p. I didn’t sleep there that night, because no one answered the phone to confirm that it was back on. The AC in my initial room struggled as well, and it took 3 days of my sweating inside the room before they would give me another room. The internet also went out one day, which isn’t good for remote work. They were accommodating even with the challenges. If you intend to spend most of your days out and about, and only sleep here, this would work great. Otherwise, consider the shortcomings.
Stayed 6 nights in Jan 2025

10/10 Excellent

Nellivette

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Ubicación
Stayed 5 nights in Jan 2025

10/10 Excellent

Amanda, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet hotel. Fun games area and great rooftop pools!!
Stayed 1 night in Jan 2025

10/10 Excellent

Spencer

Stayed 2 nights in Jan 2025

4/10 Poor

Gaspare

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

good hotel not organized

i had to pay parking as the car didn't fit, they couldn't give us 2 keys for each room
Stayed 1 night in Jan 2025

8/10 Good

Richard, Salem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel well located a block from 5th Ave., the main street in Playa, but without the noice and bustle. Nice staff. Some details were lacking, though. We paid extra for a large balcony, and there was only one chair one it, making it useless for a couple. The large gym had only one weight machine, a leg press. Lots of dumbbells, but only one bench, so only one person at a time could use them. An all-in-one weight stack did nothing well, and again had no bench. When we checked in, we asked for two keys but we told they didn't have enough keys in the hotel for give more than one per room. Marriott doesn't have enough keys?
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus

Stayed 1 night in Oct 2024

10/10 Excellent

Stefan

Bon déjeuner inclus et belle localisation de l’hôtel
Stayed 2 nights in Jan 2025

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

alex, orlando

Stayed 2 nights in Jan 2025

10/10 Excellent

Lakshya

Stayed 1 night in Dec 2024