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Aloft Playa Del Carmen

4.0 star property

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Photo gallery for Aloft Playa Del Carmen

Relax by the rooftop pool surrounded by lounge chairs and a seating area with cushions.
Enjoy dining or socializing in this outdoor seating area by the water.
Relax in our stylish lobby, featuring comfortable seating and large windows.
Enjoy a drink with a view at this rooftop bar, offering a modern space with bar stools and tables overlooking the city.
Relax in a stylish space with a central seating area, featuring a sofa and armchairs, and a coffee table.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Relax in a serene space with a large bed, flat-screen TV, and comfortable seating area.

Breezy, Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(14 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Relax in a serene outdoor space with two comfortable chairs and a round table, surrounded by lush greenery and a stylish building design.

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • 41 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Relax in a serene space with a large bed, flat-screen TV, and comfortable seating area.

aloft, Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Two single beds with white linens and a wooden headboard, complemented by a large abstract art piece and a small sofa.

aloft, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(16 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Relax in a stylish room with a large bed, a bedside table, and a vibrant rug.

Suite, 1 King Bed, Non Smoking

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Relax in this stylish space with a large window, comfortable sofa, and decorative wall panel.

Suite, 1 King Bed, Non Smoking, Balcony

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Two single beds with white linens, a round table, and a flat-screen TV in a minimalist room.

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 84 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

Modern kitchen with sink, bar seating, and open shelving.

Suite, 2 Queen Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Aloft Playa Del Carmen

Pet-friendly hotel with 2 outdoor swimming pools connected to a shopping center in Playa del Carmen
2 outdoor pools, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Our customers tell us they can't get enough of Aloft Playa Del Carmen's great beach location. During your stay, you'll be connected to a shopping center, and just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, 2 outdoor pools, and 2 bars are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a 24-hour business center, 3 meeting rooms, and convenience store
  • Guests have great things to say about the location and the beach
  • Just a 4-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a convenience store are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 25 per pet, per night, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • Sanitation services: MXN 34 per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 371 out of 519 reviews
Rating 8 - Good. 80 out of 519 reviews
Rating 6 - Okay. 24 out of 519 reviews
Rating 4 - Poor. 22 out of 519 reviews
Rating 2 - Terrible. 22 out of 519 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness
Stayed 2 nights in Apr 2025

4/10 Poor

Gonzalo, Barra de Carrasco

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning is not working. The room temperature was the same as on the outside, making it impossible to get some rest.
Stayed 4 nights in May 2025

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating with us arriving hours before check in. The room was clean and very nice. We appreciated the parking and the access to shopping. Overall stay was pleasant.
Stayed 4 nights in Apr 2025

4/10 Poor

FRANCO

Stayed 7 nights in Apr 2025

2/10 Terrible

Bruce

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable price for a top quality hotel, Great amenities and pool as well
Stayed 6 nights in Apr 2025

10/10 Excellent

candela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel cerca de la 5 avenida, personal muy amable, para ir en familia ideal, playas cercana ? No tanto
Stayed 10 nights in Mar 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Location and parking
Stayed 1 night in Apr 2025

6/10 Okay

ita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not worth it

Pros: • The room was spacious and the bed was very comfortable. • The hotel was quiet, making it a decent place to rest and sleep. Cons: • The water pressure in the shower was very low, so it took a long time to bathe. • Towels and bath towels were old and thin. • Although there were four of us (three adults and one child), only two towels and two bottles of water were provided. • The front desk staff didn’t seem very enthusiastic or welcoming—they always looked busy. • The pool water was cold, and guests had to leave a deposit to borrow pool towels. • Due to limited time, we didn’t end up using the pool. • The hotel ran out of key cards, so each room was only allowed one card. We were also abruptly warned that we’d have to pay if we lost it, which felt a bit unfriendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Micheal

Stayed 1 night in Apr 2025

8/10 Good

Beant s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Norman

Stayed 2 nights in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Natalie Matthews and Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at aloft in two months. We absolutely love it here, close to all our favorite restos and shopping. Staff is amazing, special shout out to bryan and marcel, impeccable service from kind genuine people. Will be coming back asap.
Stayed 4 nights in Apr 2025

10/10 Excellent

Elder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Vijaybabu

Stayed 3 nights in Apr 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 11 nights in Mar 2025

10/10 Excellent

Shanthall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for our first time in playa del Carmen. A short walk to shopping and dining and there’s a grocery store with a coffee shop, deli and salad bar downstairs which helped a lot. Taxis always parked outside ready to take you anywhere. The pool area was clean and I liked the bar, the wings were AMAZING! Hotel was clean and quiet. Would definitely stay here again. Warning: don’t book your tours with the guys on 5th ave. Waste of time, money and lack of communication.
Stayed 5 nights in Apr 2025

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Mar 2025

10/10 Excellent

Pamela, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place will definitely stay again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 5th avenue n shops . Felt safe and right above a market which was pretty neat.
Stayed 3 nights in Jan 2025

10/10 Excellent

JORDI, ZAPOPAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and awesome location.
Stayed 6 nights in Mar 2025

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your time with this hotel. The staff are horrible.
Stayed 3 nights in Mar 2025

10/10 Excellent

chern

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful time here. I always try to stay here due to location, staff, and the Aloft name. Staff all the way up to the General Manager are great. Great english spoken, and the property is fresh and clean.
Stayed 3 nights in Mar 2025

8/10 Good

Mortaza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spot for dining.
Stayed 7 nights in Mar 2025