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Anah Luxury Condos by Baitna

2.5 star property

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Photo gallery for Anah Luxury Condos by Baitna

Outdoor spa tub
Outdoor spa tub
Fridge
Interior
Outdoor pool, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Avenida 20 con Calle 14, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪9 min walk‬

Room options

View all photos for Luxury Suite, 1 Bedroom

Fridge

Luxury Suite, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 2 Bedrooms

50-inch LED TV with cable channels, TV

Luxury Suite, 2 Bedrooms

7.6 out of 10
Good
(4 reviews)
  • City view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Single Sofa Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Luxury Penthouse, 2 Bedrooms

Luxury Penthouse, 2 Bedrooms

Luxury Penthouse, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed OR 2 King Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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The price is €47
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About this property

Anah Luxury Condos by Baitna

This hotel features an outdoor pool, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a rooftop terrace, and massage/treatment rooms. Housekeeping is available on request.
Anah Luxury Condos by Baitna offers 18 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Accommodations have kitchens with refrigerators. Bathrooms include showers with rainfall showerheads.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.
During your stay at Anah Luxury Condos by Baitna, you're just a quick walk from Quinta Avenida. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and an elevator
  • Onsite recreation includes a gym
  • Just a 4-minute walk from Quinta Avenida and 9 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for free
Anah Luxury Condos by Baitna offers its guests a children's pool, an outdoor pool, and a fitness center. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. You'll find a business center on site.

Public spaces have free WiFi. A rooftop terrace, spa services, and barbecue grills are also featured at the family-friendly Anah Luxury Condos by Baitna. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room kitchen
  • In-room refrigerator
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request) (for a fee)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Kitchen
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 34 (exact amount varies) at check-out
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 33 lbs per pet

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 300 per accommodation, per stay
  • Electricity fee: USD 1 per night for use per kWh.

We've listed all charges provided to us by the property.

This property charges consumption-based electricity fees for use over 20 kWh per day.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)
  • Airport shuttle fee per child: USD 15 (one-way), (up to 8 years old)
  • Housekeeping fee: USD 34 per day
  • Air conditioning is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and access to the heated pool
This property accepts credit cards and cash
Long-term renters welcome
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 34 (exact amount varies) at check-out. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Anah Luxury Condos Baitna Playa del Carmen
Anah Luxury Condos Baitna
Anah Luxury Baitna Playa del Carmen
Anah Luxury Baitna
Anah Condos By Baitna Carmen
Anah Luxury Condos by Baitna Hotel
Anah Luxury Condos by Baitna Playa del Carmen
Anah Luxury Condos by Baitna Hotel Playa del Carmen

Anah Luxury Condos by Baitna Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 141 reviews
Rating 8 - Good. 47 out of 141 reviews
Rating 6 - Okay. 12 out of 141 reviews
Rating 4 - Poor. 11 out of 141 reviews
Rating 2 - Terrible. 3 out of 141 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves the location first and foremost. Kind and polite staff and cleanliness are top notch. Have stayed here once before and hope to return again.
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near restaurants and shopping, quiet with no street noise, large two bedroom unit, great price.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to the shopping street quinta avenida. Beautiful roof top pool.
Stayed 6 nights in Mar 2023
Verified review

6/10 Okay

Larry

Liked: Amenities, property conditions & facilities
Good location. Nice facility. Check in not friendly. Room was not as clean as should be.
Stayed 2 nights in Jul 2022
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

Small

It was okay but very small The pictures makes it look bigger than it is. I probably won't stay here again. Ok for 1 but not so great for 2
Stayed 10 nights in Nov 2022
Verified review

2/10 Terrible

Gil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shame

I have to tell you I’m a long time gold member in Hotels.com And I’ve experienced one of the worst vacations I ever had The front desk guys were rude and charged us 300 dollars because they saw an ashtray that we brought from the balcony before check out
Stayed 3 nights in Jan 2023
Verified review

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the privacy and the proximity of the property to the 5th Av. The apartment should have more amenities like a bench on the bathroom. One shower has nothing to put the shampoo and conditioner so we set it on the floor. Check in must be faster and there is lot a ways to do it. Also the check out. In all my before stays, I never have to wait for someone to check the apartment so I can't get my cash deposit back. But overall it was fine
Stayed 7 nights in Aug 2022
Verified review

4/10 Poor

Cesar

Disliked: Cleanliness, staff & service, amenities
If you are planning to stay at this condominium you need to know what to expect once you check in and you will then make the wise decision to stay or not to stay. You check in with the condominium guard, he is the one giving you the keys of your condo. The guard is just the guard so he has no answers for you. there is nobody to talk to if you are in need of anything. The Guard will take the amount of $300.00 Cash at check in. At check out it took more than one hour to get the money back due to my deposit was missing. You are only allow to 40 Kw per day of electricity any additional Kws they will take it from the $300. (FYI the refrigerator alone consumes this amount of electricity daily), so be aware of the final bill because it is very hot in Playa. By the way you never get to see the meter!. Once at the apartment, there was no water pressure, no hot water and the place was above 100 degrees. If you plan to have visitors, no visitors are allow. You need to wear a wrist Band, if you don't return the band it is $20.00 for each wb. Pool was terrible, it was very small. Good luck
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belle place et bon séjours !!!

Appartement confortable, propre, bien situé. L’accueille était rapide et efficace ainsi que le check-out. L’installation en general étaient bien entretenues. Todo perfecto!!
Stayed 4 nights in Jan 2023
Verified review

4/10 Poor

Briana Quintin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La propiedad está bien, el departamento es cómo en las fotos, tiene buena ubicación, cuenta con estacionamiento pero no me volvería a hospedar aquí ni lo recomendaría. El escusado de mi habitación no servía, tampoco la tv, las instalaciones un poco descuidadas, sobre todo el área de la alberca. Los Jacuzzis no sirven, solo puedes consumir 20 kwh por día de luz y si te pasas te cobran 5 pesos cada kwh, fui súper precavida con eso y aún así pague, sugerí que ya lo incluyan en la tarifa, es la única propiedad que me ha dicho algo así, la cafetera no tenía filtro y nos dijeron que teníamos que comprarlo, en cuanto a mi tv nos comentaron que eran teles muy viejas y que la siguiente semana las cambiaban y bueno nos quedamos sin tele en nuestra habitación. Primero me entregaron un cuarto que no era nada parecido a las fotos de lo que había reservando, baje a recepción y me cambiaron, pero lo que más nos impresionó fue la actitud de una de las supervisoras cuando quisimos platicar todo esto, muy mala, nada de empatía, poca capacidad de recibir feedback, parecía que nos daba el avión, una actitud indiferente y cuando solicitamos su nombre nos dijo “no” y nosotros “porque?” Y dijo “No puedo” mientras se iba alejando de espaldas, le valió, es una chica de lentes de estatura media cabello corto un poco rojizo, no logramos conseguir su nombre, ojalá puedan capacitar al personal.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Ariadna Generosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La suite nos encanto, muy bien equipada, y el personal siempre amable y atento. :)
Stayed 6 nights in Aug 2022
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen edificio, excelente servicio de los empleados y muy tranquilo la ubicación y todo céntrico lo único que no me gusto es sobre los kw que si consumes mas de lo que te ofrecen por los dias que estarás y es obvio pero , al utilizar la estufa eléctrica vas a consumir mas luz de lo normal y trate de ahorrar luz con los a/c para no pasarme y aún así me pase un poco pero de ahi en fuera todo bien en un futuro puedan dar mas kw para utilizar todo de mejor forma
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Emmanuelle

Liked: Cleanliness, amenities
El departamento está bien ubicado y lindo pero tuvimos unos inconvenientes. Primero un baño que se tapaba y que optamos por no usar. No te avisan pero no hay que poner papeles en el inodoro. Luego nos volvieron locos que había olor a cigarrillo en este baño y que dejemos de fumar ahí cuando no fumamos. Fue todo un tema para que entendieron que el olor venía por la rejilla y que no era responsabilidad nuestra. Nos enteramos que con este argumento nos querían sacar el depósito. Y tercero los aires programados estaban programados en 20 grados todo el día pero tardamos un par de días en entenderlo ya que nos íbamos a las 8 de la mañana para volver a las 21 y no entendíamos porque los aires están prendidos cuando volvíamos. Este fue otro tema, ellos no querían desprogramarlos, tuvimos que bajar la térmica y nos cobraron IGUAL un suplemento de consumo de energía. Son muchos temitas por cinco noches. Digamos que hubo un poco de mala fe porque todo era muy sencillo de resolver pero como que de todo parecía que teníamos la culpa. En fin, si van, avisen el olor al entrar, bajen la térmica del aire al salir y usen solo el baño del cuarto con dos camas dobles.
Stayed 5 nights in Jul 2022
Verified review

8/10 Good

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No había agua

Todo estuvo bien solo q la primera vez no teníamos agua
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

El-Fadel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there, love the place, area and location. Great staff, eager to help at all times.
Stayed 6 nights in May 2022
Verified review

8/10 Good

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EL DEPARTAMENTO MUY BONITO, LAS INSTALACIONES DE LA PISCINA INCOMODAS, EL BARTENDER MUY GOSERO. LOS JACUZZIS ESTAN FRIOS Y APAGADOS. ME COBRARON 30 DOLARES POR 3 BRAZALETES DE PAPEL QUE NO DEVOLVI PORQUE SE ME ROMPIERON. BUENA UBICACION.
Stayed 5 nights in Mar 2022
Verified review

4/10 Poor

Prince

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

"THIS IS NOT LUXURY"

Last time I was in Playa Del Carmen I stayed at the Anah Sunset across the street from this place, I tried to go back there but they were booked...so I figured Anah Lux under the same name and owned by the same company would be just as nice. When they apply "LUXURY" to the name you would think as such which was NOT the case. The Front Desk staff are RUDE and NOT HELPFUL at all with any issues, one of them claimed to be the Owner of the place and instead of trying to retain me as a customer she gladly suggested that I leave. My room was SMALLER and they applied an EXTRA charge to have your sheets and towels changed daily, the phone did NOT work and there were SPIDERS in the room like they did NOT CLEAN the room prior to me arriving. Along with Hidden fees about the Linens there was an Electrical Meter for electricity used while staying at the Condo....so you could only run the AC for a limited amount of time to stay cool in a place where it's HOT 90% of the time, just another way to nickel and dime you for your US Dollars. Upon my departure I was informed that I would have to pay $20 US for a .1 cent paper wristband I received because in the contract you sign they want you to return it to them for SECURITY purposes, I wasn't going to do that...and most of all Travelers there is a $300 Deposit US that you have to pay BEFORE you can even get your room ON TOP of what you might have paid to stay there from site like Hotel.com which is where I made my reservation.
Stayed 8 nights in Jan 2022
Verified review

4/10 Poor

Farah

Disliked: Staff & service, property conditions & facilities

Ruined vacation

This establishment does not include all their rules when you are booking, you only find out after when it is too late and you can not cancel at that point. There is NO indication when booking that you are limited to 20 kw per day and there is NO indication that you may not have guest over after 10 pm. I understand and appreciate that this is for our security, but I was bringing my boyfriend that arrived later to playa del Carmen, because my reservation was for 2 people but I had an appartment that fit 4 people the manager refused to help. The management has NO sense of customer service, they do not understand the frustration of their clients and have no idea how to communicate or find an alternative. The security was REALLY rude and yelled at my guest one day because he talked back to him. It was only 3 pm and he was yelling at my guest he did not want to let him in. Also the first night when I brought my boyfriend because he arrived at 2am and had no other place to go the security guard shut my electricity. I will NEVER ever give my money to such an establishment, they ruined our vacation. I do have to say that the employees at the front desk Mario, Anthony and Fernando were very nice and tried their best but they could not do anything because their manager Ofelia did like us and she refused to help. It really is to bad for this establishment to treat their guests in such a way.
Stayed 7 nights in Jan 2022
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien la atencion y personal en general. El tema regulado del consumo de Luz ; esta bien sin embargo deberia ser mas claro o sencillo de los cargos . Gracias
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Estuvimos muy contentos aunque solo fue por un dia nos gusto mucho el lugar, lo amplio y lo bien que estan todas sus instalaciones. Regresaremos en un futuro. muy buena atencion.
Stayed 1 night in Sep 2021
Verified review

4/10 Poor

Jesus Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

MALO

PUES LA VERDAD TODO MUY BIEN SALVO UNA PEQUEÑA GRAN QUEJA HACIA QUIEN VEA ESTE MENSAJE, RENTAMOS UNA HABITACION CON 3 MINISPLITS, REFRIGERADOR, HORNO DE MICROONDAS Y UN MONTON DE LUCES, A LO QUE VOY ES QUE EN EL HOTEL SOLO DAN 20 WATTS DE LUZ Y SE ME HACE ILOGICO QUE UNA HABITACION TENIENDO TODO ESO QUE LES MENCIONE SOLO DE ESA CANTIDAD DE WATTS, PORQUE NO RENTE UN AIRBNB QUE AHI SI MIDEN LA LUZ, NO ME PARECIO LOGICO YA QUE EN NINGUN HOTEL QUE ME HE HOSPEDADO ME HABIA PASADO ESO, APARTE PIDEN 300 DOLARES DE DEPOSITO, LUEGO AL SIGUIENTE DIA ME DIJERON QUE ME HABIA PASADO DE LA LUZ PERMITIDA, SIENDO QUE LLEGAMOS A LAS 6 DE LA TARDE Y NO ESTUVIMOS HASTA LAS 9 DE LA NOCHE SOLO UTILIZAMOS LOS AIRES PARA DORMIR PUESTO QUE A LAS 9 DE LA MAÑANA ESTABAMOS ENTREGANDO LA HABITACION, CUANDO ENTRAMOS A LA HABITACION YA ESTABAN ENCENDIDO EL MICRO, LAS 3 TELES QUE HAY Y EL REFRIGERADOR ENTONCES PROBABLEMENTE LOS 20 WATTS QUE NOS DIERON YA LOS HABIAN GASTADO ELLOS MISMOS Y NOS FREGARON, EN GENERAL EL LUGAR ES MUY BONITO PERO CREO QUE EN QUINTANA ROO A LOS EMPRESARIOS NO LES BASTA CON LO CARO QUE ES, SI NO QUE BUSCAN LA FORMA DE GANAR MAS DINERO CON EL TURISMO SIN IMPORTAR SI ES NACIONAL O EXTRANJERO, NO LO RECOMIENDO POR LO DE LA LUZ, ESPERO Y PONGAN UN POCO DE ATENCION A ESTE MENSAGE Y HAGAN ALGO PORQUE BARATO, PARA NADA ES LA HABITACION QUE RENTAMOS PARA QUE NI SIQUIERA LA LUZ QUIERAN PAGAR USTEDES, PERO CLARO QUE ESO TE LO DICEN HASTA QUE ESTAN EMBARCADO HACIENDO CHECK INN, MUY MAL
Stayed 1 night in Sep 2021
Verified review

6/10 Okay

Alfred

Liked: Cleanliness, amenities
This property requires a CASH deposit at checkin. They also charge extra for electricity usage. The room we got was nice enough. The only major issue was with the return of our cash deposit at checkout - They did not have the money on site and we ended up waiting over an hour to receive it.
Stayed 2 nights in Sep 2021
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Terreble. They charge for electric bill
Stayed 3 nights in Jul 2021
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Muy buena ubicación todo cerca, Centros comerciales, Quinta avenida, Playa, muy céntrico, decepcionante qué hay que pagar 15 dólares por la limpieza, hay que pagar por el consumo de luz considerando que playa del carmen es un lugar cálido, los aires acondicionados siempre están funcionando y hay un cargo extra adicional por el consumo, Toilet Paper & purified water extra charge.
Stayed 7 nights in Mar 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great location, short walk to the beach and the walking street. Big grocery store and Walmart really close. *** We had a 2-bedroom and used 1 air-conditioner of the 3. Very easily we used up the daily power amount and had to pay. It was cheap but annoying *** Also, we had to come up with big cash deposit and this was not told ahead of time ***
Stayed 7 nights in Feb 2021