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Aruma Suites

3.5 star property

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Photo gallery for Aruma Suites

Standard Double Room, 2 Double Beds
Exterior
Rooftop terrace
Shower, free toiletries, towels, soap
32-inch TV with cable channels

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Central Square
    ‪3 min walk‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Aruma Suites

Tour/ticket assistance, free breakfast, and free WiFi in public areas are available at this smoke-free hotel. Change of towels is available on request.
Aruma Suites offers 23 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries and blackout drapes/curtains. Televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Aruma Suites, you're just a quick walk from Quinta Avenida. Features include free breakfast and free WiFi in public areas.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach
Free breakfast is available daily. WiFi is free in public spaces. A terrace and tour/ticket assistance are also featured at Aruma Suites.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM

Conveniences

  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out fee: MXN 200

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [10 Av Norte 215, Playa del Carmen, (Hotel Hacienda María Bonita)]

The host will greet guests on arrival

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 200

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 10 Av Norte 215, Playa del Carmen, (Hotel Hacienda María Bonita)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Playa del Carmen

Sasha Hotel Playa del Carmen

Sasha Playa del Carmen

Sasha Hotel Riviera Maya/Playa Del Carmen, Mexico

Aruma Hotel Hotel

Aruma Hotel Playa del Carmen

Aruma Hotel Hotel Playa del Carmen

Aruma Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 87 out of 213 reviews
Rating 8 - Good. 48 out of 213 reviews
Rating 6 - Okay. 32 out of 213 reviews
Rating 4 - Poor. 20 out of 213 reviews
Rating 2 - Terrible. 26 out of 213 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

mario cordova

Stayed 3 nights in Jan 2026

8/10 Good

Alicia, Los Angeles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place was in a good location. Lack toiletries, breakfast was in another jitellocations
Stayed 1 night in Dec 2025

2/10 Terrible

Joe

Disliked: Cleanliness, amenities, property conditions & facilities
Pics are BS
Stayed 3 nights in Mar 2025

8/10 Good

Dharma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an overall nice hotel in a convenient location. Basic rooms, you have to give a deposit for blankets. Only 1 block from the beach and directly across from Coco Bongo. People are loud ALL NIGHT out on the street. I just put on white noise to sleep. Staff was very nice and they had private security at night
Stayed 4 nights in Apr 2025

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

4/10 Poor

Kenecia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Inja

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no staff at the property and widow was not locked. I feel dangerous. do not stay this property. this building need to be reorganization.
Stayed 1 night in Mar 2025

6/10 Okay

James Al

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in the shower and you need to flush the toilet bowl multiple times. But the staff are friendly
Stayed 5 nights in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Terrible smell in room. Very noisy. Much of the room is either falling apart or in need of an update. Very disappointing
Stayed 1 night in Feb 2025

10/10 Excellent

Danijel, CALGARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not like the pictures. The bathroom made noise all night long. It was not a good experience.
Stayed 3 nights in Dec 2024

2/10 Terrible

XXX

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Briana Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Mercedes

Disliked: Cleanliness, amenities, property conditions & facilities
Arriving at the check-in of this hotel I could feel a strong stench of sewage from the lobby inside. Much worse, there is no elevator, and therefore the lobby is very dirty. Thinking times before booking will make your vacation a nightmare.
Stayed 7 nights in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

2/10 Terrible

Johanna, Faribault

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the most horrible place I have been.
Stayed 3 nights in Mar 2024

4/10 Poor

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
The code to the door lock malfunctioned multiple times. They didn’t have extra towels to supply when needed. If you just a place to sleep close to 5th street and the beach this is good for that.
Stayed 7 nights in Feb 2024

6/10 Okay

Eugene

Liked: Cleanliness
Very loud music until about 4:30 a.m. I mean VERY loud and I was on the 3rd floor. If you can look (or hear) past that its ok.
Stayed 1 night in Jan 2024

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities
I liked the localization, I didnt enjoy the beach club. I liked the pool, I didnt like the TV was blocked. I liked the food in another hotel, I dint like that it was mandatory to pay for it. I liked the room but the hotel needs general maintenance. Thank you.
Stayed 2 nights in Nov 2023

2/10 Terrible

Owen, Montreal

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style.
Stayed 2 nights in Feb 2023

6/10 Okay

Kathryn

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket.
Stayed 1 night in Nov 2022

6/10 Okay

Benett

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: generally nice, great location, friendly staff, rooftop is great Cons: they hit me with a mandatory fee in person for breakfast and beach club entry. They didn't have change. Low water pressure in the bathroom. No one came to clean my room while I was there.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower wasnr working properly at night i woke up 3 times because of noise you can hear people on the stairs i give them 2 stars couple years ago i stayed there it was much better condition i had to chane room twice to fond descent room one balcony lock was broken amother time safe didnt lock i give them 2 star
Stayed 2 nights in Apr 2022