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Balkón Boutique Hotel

3.0 star property

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Photo gallery for Balkón Boutique Hotel

Rooftop terrace
Rooftop terrace
Rooftop terrace
Superior Double Room, 1 King Bed, Balcony
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida 10 entre Calle 60 y 62, Playa del Carmen, QROO, 77728
  • Place, Mamitas Beach
    ‪10 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min walk‬
  • Place, Quinta Avenida
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed

Double Room, 1 King Bed

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Balcony

Superior Double Room, 1 King Bed, Balcony

Superior Double Room, 1 King Bed, Balcony

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Balkón Boutique Hotel

An outdoor pool, a rooftop terrace, and coffee/tea in a common area are available at this hotel. WiFi in public areas is free. Additionally, a microwave in a common area, a 24-hour front desk, and tour/ticket assistance are onsite.
Balkón Boutique Hotel offers 24 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Balkón Boutique Hotel, you're just a quick walk from Guadalupe Church. Enjoy features like free WiFi in public areas, plus an outdoor pool and a rooftop terrace.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, an elevator, and a rooftop deck
  • Within a 15-minute walk of Mamitas Beach and Quinta Avenida
  • Airport shuttle service available for a fee
A private beach is featured. As a guest of Balkón Boutique Hotel, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Balkón Boutique Hotel also features coffee/tea in a common area, a front-desk safe, and a communal living room.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Balkón Boutique Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2500 per vehicle (roundtrip, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Balkón Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 009-025-000894/2026

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Balkón Boutique Hotel Hotel
Balkón Boutique Hotel Playa del Carmen
Balkón Boutique Hotel Hotel Playa del Carmen

Balkón Boutique Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 79 reviews
Rating 8 - Good. 15 out of 79 reviews
Rating 6 - Okay. 9 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gabrielle

Stayed 3 nights in Nov 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
Stayed 9 nights in Oct 2025

10/10 Excellent

Gregorio

Stayed 2 nights in Sep 2025

10/10 Excellent

Erika

Stayed 3 nights in Aug 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place , very clean and quiet !
Stayed 2 nights in Aug 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Mateo

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is very noisy
Stayed 10 nights in Jun 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, smells nice, and some how new. I’ll definitely stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Maria, New York

Stayed 6 nights in May 2025

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, although didn’t feel as nice as the first time I stayed there
Stayed 1 night in May 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! I would definitely come back
Stayed 1 night in Apr 2025

8/10 Good

J

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Kirsten

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
Stayed 3 nights in Apr 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended stay on extended stay, wish I was still there!
Stayed 2 nights in Mar 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay that got extended more than once, that says it all!
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Laurie

Stayed 1 night in Mar 2025

10/10 Excellent

raymond

Stayed 1 night in Feb 2025

6/10 Okay

Amber

Business traveller
No hot water
Stayed 1 night in Feb 2025

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alexander

Stayed 1 night in Feb 2025

6/10 Okay

Kiera

Stayed 4 nights in Feb 2025

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024