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Balkón Boutique Hotel

3.0 star property

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Photo gallery for Balkón Boutique Hotel

A modern outdoor seating area with a view of the sea, featuring a bar, lounge chairs, and a large potted plant.
A modern interior with a wooden floor, a seating area with a table and chairs, and a view of the sea through large windows.
A person holding a cup near a blue-tiled infinity pool with a sunset view.
A hotel room with a bed, a desk with a laptop, a television, and a large window with curtains.
A modern hotel lobby with a seating area, a reception desk, and large windows offering a view of the street.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida 10 entre Calle 60 y 62, Playa del Carmen, QROO, 77728
  • Place, Mamitas Beach
    ‪10 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min walk‬
  • Place, Quinta Avenida
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a large window, and a view of the cityscape.

Double Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room, 1 Queen Bed

A hotel room with a bed, a desk with a laptop, a chair, a TV, a window with curtains, a bedside table with a vase, and a round mirror on the wall.

Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room, 1 King Bed

A bedroom with a bed, a round mirror, a hanging light fixture, and a wooden shelf with a vase.

Double Room, 1 King Bed

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 King Bed, Balcony

A hotel room with a bed, a desk with a laptop, a television, and a large window with curtains.

Superior Double Room, 1 King Bed, Balcony

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for luxury king balkon

A modern hotel room with a bed, desk, chair, and a large window.

luxury king balkon

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Balkón Boutique Hotel

An outdoor pool, a rooftop terrace, and coffee/tea in a common area are available at this hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a microwave in a common area, a 24-hour front desk, and tour/ticket assistance are onsite.
Balkón Boutique Hotel offers 24 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Balkón Boutique Hotel, you're just a quick walk from Guadalupe Church. You'll find features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, an elevator, and a rooftop deck
  • Within a 15-minute walk of Mamitas Beach and Quinta Avenida
  • Airport shuttle service available for a fee
A private beach is featured. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Balkón Boutique Hotel.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • Stereo

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Balkón Boutique Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2500 per vehicle (roundtrip, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Balkón Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 009-025-000894/2026
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Balkón Boutique Hotel Hotel
Balkón Boutique Hotel Playa del Carmen
Balkón Boutique Hotel Hotel Playa del Carmen

Balkón Boutique Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 79 reviews
Rating 8 - Good. 15 out of 79 reviews
Rating 6 - Okay. 9 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place , very clean and quiet !
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, smells nice, and some how new. I’ll definitely stay again
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay that got extended more than once, that says it all!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended stay on extended stay, wish I was still there!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! I would definitely come back
Stayed 1 night in Apr 2025
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, although didn’t feel as nice as the first time I stayed there
Stayed 1 night in May 2025
Verified

2/10 Terrible

Mateo

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is very noisy
Stayed 10 nights in Jun 2025
Verified

8/10 Good

Kirsten

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Mily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Stayed 4 nights in Jan 2023
Verified

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Stayed 3 nights in Aug 2022
Verified

6/10 Okay

Yeeke

Liked: Cleanliness, amenities
The room was clean and had all the facilities needed. Staff was friendly. The rooms are so noisy, you hear noise the entire night, I think there is no isolation at all. They provide earplugs in the room, but even they don’t help a lot, you can still hear the noise from outside through them.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Liveth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Amber

No hot water
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Diana Fabiola

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
La habitación no limpiaron bien y las toallas no las cambian a menos que informes, todo muy céntrico y la atención de los encargados muy bien
Stayed 4 nights in Mar 2026
Verified

4/10 Poor

Leif

Liked: Cleanliness
Disliked: Staff & service
Fick först nyckel till fel rum. Nästa rum var en enda röra. Sen var vi tvugna att byta rum. De rummet hade inga handdukar. Lite för många problem på så kort tid.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities
Ubicación
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Stayed 4 nights in May 2025
Verified

10/10 Excellent

GibboRadio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones, comodidad.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super service - udemærket hotel.

Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Gerald

Liked: Cleanliness
Bon hôtel mais un peu froid sans âme.
Stayed 2 nights in Mar 2025