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Coco Azul Hotel Boutique

2.0 star property

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Photo gallery for Coco Azul Hotel Boutique

Indoor pool
Family Suite, Multiple Beds, Garden View
Front of property
Living area
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Coco Azul Hotel Boutique

A full-service spa, an indoor pool, and a beach bar are available at this hotel. WiFi in public areas is free. Other amenities include spa services, concierge services, and a 24-hour front desk.
Coco Azul Hotel Boutique offers 11 accommodations. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

During your stay at Coco Azul Hotel Boutique, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy drinks at the beach bar
  • Take a swim in the indoor pool
  • Indulge with massages at spa
  • Services include a concierge and tour or ticket assistance
  • Steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach
  • Pets welcome for a fee
Coco Azul Hotel Boutique offers its guests a full-service spa and an indoor pool. WiFi is free in public spaces. You can enjoy a drink at the beach bar. Spa services, tour/ticket assistance, and concierge services are also featured at Coco Azul Hotel Boutique.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:30 PM.

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Coco Azul Hotel Boutique Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 73 out of 200 reviews
Rating 8 - Good. 48 out of 200 reviews
Rating 6 - Okay. 29 out of 200 reviews
Rating 4 - Poor. 23 out of 200 reviews
Rating 2 - Terrible. 27 out of 200 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Octavio

Stayed 3 nights in Feb 2026

2/10 Terrible

Miriam Dinorah

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was so dirty, without paper roll, the room in general smell urine, the room was in very bad condition. I left one night before.
Stayed 3 nights in Feb 2026

4/10 Poor

catalean mike

Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom with rust and mold. Comode not secure, super loud expect long sleepless nights
Stayed 4 nights in Feb 2026

10/10 Excellent

gina

Stayed 2 nights in Jan 2026

10/10 Excellent

Avery

Stayed 7 nights in Nov 2025

6/10 Okay

Leon

Travelled with group
The room was clean, staff was good. It was a little noisy being that fah was really close.
Stayed 7 nights in Jan 2026

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities
Hard parking near the area, locals around make lots of noise when they are cleaning like 3 am in the morning still making lots of loud noises. Not like at all. Not cleaning service, wifi and tv didn’t work
Stayed 2 nights in Jan 2026

2/10 Terrible

THIEN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
just your below average property. No amenities what so ever...not even courtesy coffee and no microwave.
Stayed 1 night in Jan 2026

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Unit was just OK. AC worked fine. We were there for 6 days and the room was cleaned once and only because we requested it. Staff was friendly. As it is located on 5th Ave in Playa Del carmen, location is ideal for a variety of activities, restaurants, beach, ferries to Cozumel. Very noisy in the evening until approx 2 AM.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sam wujun, Winnipeg

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 10 nights in Dec 2025

10/10 Excellent

Tim

Stayed 1 night in Dec 2025

10/10 Excellent

MARIA FERNANDA, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Dec 2025

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty at the entrance, the smell was bad, the closes parking lot was like 6-8 blocks away.
Stayed 5 nights in Dec 2025

4/10 Poor

Denisse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff and charged me more and a little dirty and so picky about towels and not enough toilet paper provided
Stayed 1 night in Dec 2025

8/10 Good

Stephanie

Stayed 2 nights in Dec 2025

2/10 Terrible

Anakaren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had an odd odour and it was in deplorable conditions, it also did not have amenities (shampoo, soap, etc) we approached the receptionist to inform her and asked for a different room. Still, she wasn't helpful nor with any customer service and only called the cleaning staff over to explain that there was nothing they could do. They exchanged our room for a smaller one, which had gum in the wall
The walls had mold
Bathroom in very poor conditions
The door
Stayed 1 night in Dec 2025

2/10 Terrible

Melissa

Stayed 1 night in Nov 2025

4/10 Poor

Claudia

Stayed 12 nights in Nov 2025

10/10 Excellent

Alycia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, wifi was great, hot water and great water pressure.Rooftop area was nice and relaxing. One of may favourite hotels in playa and we have been to 7 of them. Not a bunch of rules and they never bug you so you can just relax and enjoy your stay. Staff was very pleasant to us,
Stayed 5 nights in Nov 2025

10/10 Excellent

Capt.Eric

Liked: Cleanliness, staff & service, amenities
Nice place, quick check in and right on 5th Avenue don't miss the rooftop pool.
Stayed 1 night in Nov 2025

4/10 Poor

Ronald

Travelled with family and small children
Disliked: Cleanliness
Not cover my expectations
Stayed 1 night in Nov 2025

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price
Stayed 1 night in Nov 2025

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to charge me a ripped blanket, the restroom had mold the door didnt close restroom had used paper toilet and when i asked for towels they told me they cleaned the rooms every 3 days and they could not give me any towels when i check out the desk man was angry because i didnt leave tip for cleaning but what tip if they didnt clean any during my stay neither gave me towels to shower very bad experience
Stayed 2 nights in Nov 2025

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Very plain - but the price was right - and the location was perfect. Internet didn't work. A/C was great. No reading lamps next to the bed. Bed was very comfortable - and clean. Staff had no English - I was just happy to be in PDC. Right on 5th Ave.
Stayed 4 nights in Oct 2025

2/10 Terrible

HUGO, passaic

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cleaned once i never had towels or change sheets
Stayed 10 nights in Aug 2025