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Aparthotel

Casa del Árbol Condo

3.0 star property

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Photo gallery for Casa del Árbol Condo

A swimming pool with a white deck and railings, surrounded by a white building with balconies and a tree.
A modern living room with a built-in bench, large windows, and a water dispenser.
A cozy seating area with a built-in bench, a water dispenser, and large windows offering a view of greenery outside.
A modern living room with a sofa, a coffee table, and a dining area with chairs and a table.
A bedroom with a bed, a desk, a chair, a television, and a wardrobe.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
  • Breakfast available

Explore the area

View in a map
Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Place, Playacar Beach
    ‪4 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪7 min drive‬

Room options

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

A hotel room with a bed, two nightstands, a painting of boats on a beach, and a swan-shaped bedspread.

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Apartment, Multiple Beds, Kitchenette

A hotel room with a bed, a nightstand, a lamp, a painting on the wall, and a view through the window.

Superior Apartment, Multiple Beds, Kitchenette

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

A hotel room with a bed, a nightstand, a lamp, a painting on the wall, and a view through the window.

Junior Apartment, 2 Bedrooms, Kitchenette

  • 65 sq m
  • Sleeps 5
  • 1 King Bed, 2 Single Bunk Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Exclusive Penthouse, 1 King Bed

A balcony with a table and chairs, large windows, and a sunset view.

Exclusive Penthouse, 1 King Bed

  • 62 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

A bedroom with a bed, a desk, a chair, a television, and a wardrobe.

Deluxe Penthouse, 1 Bedroom, Executive Level

  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

Casa del Árbol Condo

This aparthotel features an outdoor pool, concierge services, and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a garden are onsite. Each apartment provides a kitchen with a refrigerator, plus free WiFi, free wired Internet, and a flat-screen TV with cable channels. Guests can appreciate conveniences like a dining area and a sitting area, and other amenities include a balcony and a minibar. Housekeeping is available once per stay.
Casa del Árbol Condo offers 30 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include desks. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Casa del Árbol Condo, you'll be within walking distance of Centro Maya Shopping Center. You'll find features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge). Built in 2018, this comfortable aparthotel has 30 apartments on 5 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a balcony or patio, and a dining area
  • Free WiFi and wired Internet
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes bike rentals
  • Just a 3-minute drive from Quinta Avenida and a few minutes from Playa del Carmen Maritime Terminal
  • Airport shuttle service available for a fee
As a guest of Casa del Árbol Condo, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi and wired Internet. An airport shuttle (available 24 hours) is available for a fee. Casa del Árbol Condo also features a garden, concierge services, and express check-in.

Smoking is allowed in designated areas at this 3-star Playa del Carmen aparthotel.

For a fee, guests can enjoy local cuisine breakfast daily from 7:30 AM to 11:30 AM.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 15 metres
  • Street parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer

Dining

  • Daily local cuisine breakfast available 7:30 AM to 11:30 AM for a fee: USD 12 for adults and USD 10 for children
  • Minibar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Garden
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping available once per stay
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 5 floors
  • Bicycle rentals
  • Built in 2018
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets and service animals are not allowed at Casa del Árbol Condo

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 4 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 12 for adults and USD 10 for children
  • Airport shuttle fee: USD 110.00 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Árbol Condo Playa del Carmen
Casa Árbol Condo
Casa Del Arbol Del Carmen
Casa del Árbol Condo Aparthotel
Casa del Árbol Condo Playa del Carmen
Casa del Árbol Condo Aparthotel Playa del Carmen

Casa del Árbol Condo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 173 out of 365 reviews
Rating 8 - Good. 96 out of 365 reviews
Rating 6 - Okay. 35 out of 365 reviews
Rating 4 - Poor. 23 out of 365 reviews
Rating 2 - Terrible. 38 out of 365 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Lisa

Liked: Cleanliness, check-in, communication
The hotel is clean and very simple, I liked having access to a full kitchen although this hotel is a bit far from the main attractions of Cancun and playa del Carmen if you do not rent a car. The staff was very nice .
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

Thomas

Liked: Cleanliness, check-in, communication, listing accuracy
Internally the room was clean & presentable. No difference from previous stays. Very disappointed the elevator was not working, considering having to climb to the top floor with heavy luggage. Ouside balcony was in dire need of painting! Cleaning staff where exceptional, and other staff very friendly.
Stayed 14 nights in Mar 2026
Verified review

8/10 Good

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen
Stayed 5 nights in Sep 2022
Verified review

10/10 Excellent

nancy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything great for the price
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Safety, large apartments, friendly staff, groceries not too far away
Stayed 28 nights in Jan 2025
Verified review

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was great. More then expected. The staff was very friendly. We really enjoyed our time there. Only issue we had booked for penthouse as there was an elevator and after day 3 elevator didn't work so we had to walk all those stairs. I do realize fixing it was out of the employees control so we can't say anything bad or negative about that. Overall I believe we had a great stay. Exactly what we wanted away from the tourist zone.
Stayed 9 nights in Nov 2025
Verified review

10/10 Excellent

SALVADOR UBALDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
super happy, I just love the place.
Stayed 8 nights in Dec 2023
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities, communication
Personally it was so beautiful and I recommend
Stayed 5 nights in Jun 2022
Verified review

6/10 Okay

juan

Liked: Property conditions & facilities, communication
Outdated
Stayed 4 nights in Nov 2025
Verified review

2/10 Terrible

Juan

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The place is very dirty, horrible smell I can’t believe how this place is open, If you can choose another hotel do it Everything is in really bad shape the picture in this website is totally fake
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Very clean 👍
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Adrianna

Liked: Cleanliness, property conditions & facilities, communication
I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.
Stayed 12 nights in Feb 2024
Verified review

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities, communication
Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.
Stayed 9 nights in Feb 2024
Verified review

6/10 Okay

aldo

Disliked: Cleanliness, communication
Walls dirty, sheets with stains... needs maintenance.
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Lini

Disliked: Communication
It was about 7pm. There was no staff, the door was locked when we arrived, no communication before, and no one answering Waht’s app phone calls and texting. We only had eSIM. We waited half hour there and luckily other clients walked by and help make a call to the host, finally got in.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Piotr Krzysztof

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and outdated place. We could not stay there for the time of our vacations. Communication with the staff only in Spanish nobody speaks English. Stay away from this place!!!! I
Stayed 7 nights in Jun 2025
Verified review

4/10 Poor

Jennifer

Disliked: Cleanliness
The room was dirty, still had clothes and trash from previous people, walls and doors were brown with dirt when should have been white, no signal on the TVs, locks on doors and windows flimsy, some broken or about to break….. gentleman at the check in was pleasant but was gone early and wasn’t back till late morning…. Just not what I was expecting from the pictures Should have read reviews better before booking
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything has been said on previous reviews.
Stayed 7 nights in Jul 2024
Verified review

2/10 Terrible

Jaime

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

Verified traveller

Liked: Room comfort
The good: it was cheap and spacious. Large fridge and kitchen. The bad: you can tell the front door had been forced open and they had not fixed it. Parking was on the street and felt sketchy.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required. The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather! Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good.
Stayed 7 nights in Jul 2024
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication
No hot water in the showers.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Samantha

Disliked: Amenities
The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring.
Stayed 4 nights in Apr 2025
Verified review

4/10 Poor

MINERVA

Disliked: Amenities, property conditions & facilities
The room was on 4 th floor with an elevator that got stuck 2x my husband had to force the doors open. The beds were hard as rocks. The whole condo was infested with ants. No one at front desk before 8:30 am or after 7pm
Stayed 6 nights in Oct 2022
Verified review

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities, communication
This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle
Stayed 2 nights in Aug 2024