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Casa Gem B&B

3.5 star property

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Photo gallery for Casa Gem B&B

Food and drink
Dock
Reception
Junior Suite, Multiple Beds with Terrace and Kitchenette | Bathroom
Luxury Room, 1 King Bed, Private Bathroom, Pool View

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Av Diagonal 80 Sur Lte 17, Mz 6 Col Ejido Sur, Playa del Carmen, QROO, 77712
  • Place, Centro Maya Shopping Center
    ‪11 min walk‬
  • Place, Playacar Golf Club
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪10 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed, Private Bathroom, Pool View

Luxury Room, 1 King Bed, Private Bathroom, Pool View

Luxury Room, 1 King Bed, Private Bathroom, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds with Terrace and Kitchenette

Junior Suite, Multiple Beds with Terrace and Kitchenette

Junior Suite, Multiple Beds with Terrace and Kitchenette

  • Resort view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double or Twin Room, Ensuite, Poolside

Comfort Double or Twin Room, Ensuite, Poolside

Comfort Double or Twin Room, Ensuite, Poolside

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

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About this property

Casa Gem B&B

Guests at this beach bed & breakfast will appreciate convenient onsite amenities such as a theme park shuttle and complimentary wireless internet access.
Casa Gem B&B offers 3 accommodations with espresso makers and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen bed & breakfast provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the bed & breakfast include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Casa Gem B&B, you'll be within walking distance of Playacar Golf Club. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes complimentary bicycles and helicopter/airplane tours
  • 6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida
  • Free ferry terminal, cruise terminal, and local-area shuttle service
For a free ride to the surf and sand, catch the bed & breakfast's complimentary beach shuttle. After a day at the beach, enjoy amenities at Casa Gem B&B like an outdoor pool and complimentary bicycles.

Free breakfast is served daily. There's a coffee shop/cafe on site, as well as a snack bar/deli. Public spaces have free WiFi. This beach bed & breakfast also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen bed & breakfast.

Guests are served free full breakfast daily from 8 AM to noon.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Free area shuttle up to 4 km
  • Free beach shuttle
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 8 AM to noon
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 27-hole adjacent golf course
  • Free bicycle rentals
  • Golf carts
  • Golf clubs/equipment
  • Helicopter/aeroplane tours
  • Optional golf privileges
  • Outdoor pool
  • Wine tours
  • Winery release events

Family friendly

  • Baby bath
  • Changing table
  • Children's books
  • Children's games
  • Cot (surcharge)
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Direct access to the beach
  • Garden
  • Picnic area
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Gem B&B

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for MXN 600 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1890 per vehicle (maximum occupancy 3)
  • Crib (infant bed) fee: MXN 600 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Casa Gem B&B offers transfers from the cruise terminal, ferry terminal, and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-006785
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the bed & breakfast before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Gem B&B Playa del Carmen
Casa Gem Playa del Carmen
Casa Gem
Casa Gem B&B Bed & breakfast
Casa Gem B&B Playa del Carmen
Casa Gem B&B Bed & breakfast Playa del Carmen

Casa Gem B&B Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 90 out of 100 reviews
Rating 8 - Good. 10 out of 100 reviews
Rating 6 - Okay. 0 out of 100 reviews
Rating 4 - Poor. 0 out of 100 reviews
Rating 2 - Terrible. 0 out of 100 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a very good stay in Playa Del Carmen

Always a very good stay in Playa Del Carmen. The hosts are the best as are all the accommodations, breakfasts, area, and transportation when needed. Enjoy !
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find because google is terrible but the property is nice and clean, and the breakfast was good. The owners were very friendly.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, they were very flexible to accomdate your preferences.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private, secluded, comfy. Small private pool and great breakfast. Lovely owners. 😍 would stay again
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These are the kindest most helpful people! They took care of us from landing at the Cancun airport to taking us to the ferry at the end of our stay. Loved our stay
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Eva

We had a great stay for a couple of nights at Casa Gem, and it is a gem! Nicely appointed with everything you need. Spacious and very clean. Breakfast was so good to start the day. We enjoyed the tranquility of Casa Gem.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet spot with great welcoming hosts. The cat was also pet of the welcoming committee.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely cozy property with kind owners/staff. Campus cat very friendly and we loved to pet her on the way to the room. Very secure. Close to main road for easy access to local shops/restaurants/parks. Supermarket around the corner for cheaper options. We truly enjoyed our stay!
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, quiet place

The place is a real gem, run by really nice people. Great breakfast, rooms are beautiful and new, they have many facilities. I would recommend this place to people who want to be near the parks (xplore/xcaret), though its not so close to the fifth avenue (about 15 mins walking, 5 mins driving). Its quiet, clean and comfortable.
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice property, hospitality and relaxing stay

we really enjoy the area and also the wonderful facilities and couple who own the property. Serafim is very helpful as is his wife Itzel. We recommend staying here for a relaxing and fun stay in Playa Del Carmen. A special thanks for their rides to and from Cancun. That really starts and ends the trip in the best way.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Severo Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This propierty is situated on a very quite area felt very safe, About 10 minutes walking distance from a big grocery store, no restaurant close by, but owners offered transportations to restaurants. Owners live in the property. Will recommend property if you are looking for a relax quite area
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and their team went above and beyond to make sure our stay was perfect! They are very courteous and made us feel very welcomed. Their breakfasts are delicious and their rooms are extremely clean; they have the amenities as shown on the website. My family and I are defintively planning on coming back to Playa del Carmen and staying with them again. Thanks SO MUCH Casa Gem B&B!!!
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Cute B&B

This B&B was fine to shower and rest our heads during a one night stay before heading to the airport in Cancun. Our bathroom was excellent with plenty of hot water and pressure. Breakfast was made to order and also lovely. The staff were attentive and professional. On the downside, the property and pool looked a little worn and the neighborhood did not seem the safest. All of the properties in this neighborhood have electrified walls and security cameras pointed at the street to keep out burglars and the host insisted that we park in front of the cameras. Our small room was very comfortable although the second bed was quite small for our two children. Also a heads up that Google maps may try to take you down a dirt track to get there, you must enter from the main highway by the Chinese restaurant - we circled a bit trying to find it. Overall, I wasn't unhappy with the stay but if I was heading back to Playa del Carmen I probably would seek a bigger room for our family.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben als Familie im Casa Gem BnB übernachtet und waren super zufrieden. Die Gastgeberin und Ihre Familie haben alles dafür getan, das wir uns wie Zuhause und wohl gefühlt haben. Das Frühstück wurde jeden Morgen frisch zubereitet und war auch ausreichend. Bei Fragen und Wünschen wurde uns immer sofort von der Gastgeberin geholfen-selbst wenn es mal eine private Angelegenheit gab bezüglich eines Ausflugs wurde uns sofort geholfen und haben Tipps für den nächsten Ausflug bekommen. Einen Parkplatz hatten wir auch direkt vor der Tür. Einkaufsmöglichkeiten sind gleich um die Ecke und auch zu Fuß gut zu erreichen. Wir haben uns immer sicher gefühlt. Wenn ihr einen entspannt Urlaub mit Wohlfühlfaktor erleben wollt, dann bucht unbedingt hier ☺️
Stayed 11 nights in Mar 2025
Verified

10/10 Excellent

Fabrício

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa hospedagem

Tudo dentro do esperado para a proposta da hospedagem. A responsável era extremamente solícita e sempre estava disposta a nos ajudar. Bom café da manhã.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Como en casa...

Agradable lugar! Mucha paz y amabilidad por parte de sus anfitriones incluyendo su adorable gatita "Sherry"
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Muy bueno

Excelente trato de Itzel, la anfitriona. Nos atendió muy bien y nos hizo muy buenas recomendaciones. Nos tocó estar ahí durante el huracán Beryl y trataron de mantenernos lo más seguros posible. agradecemos mucho su hospitalidad . Es sencillo pero muy limpio y muy confortable
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato y servicio de Itzel. Nos hizo sentir como en casa.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia en Casa GEM ha sido una de las más placenteras que hemos tenido. Itzel y Serafín estuvieron siempre al pendiente de lo que necesitáramos. Nos dieron recomendaciones muy buenas de actividades y restaurantes a los que fuimos y quedamos muy satisfechos. Las opciones de transportación que ellos ofrecen hicieron nuestro viaje muy cómodo y divertido. Son perfectas para hacer viajes cortos en Playa del Carmen, sin costo o muy bajo costo, o para rentar un auto e ir un poco más lejos. Los desayunos (incluidos) que preparan diario eran justo lo que necesitábamos para empezar el día con el pie derecho. Sin duda los recomendamos y regresaremos pronto. Nos divertimos mucho con su compañía en los juegos de mesa. Muchas gracias muchachos por todas las atenciones.
Stayed 8 nights in Jul 2023
Verified

10/10 Excellent

Pablo Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo lugar y excelente atención, recomendado
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent the night at Casa Gem before heading south on Mayan Coast roadtrip. We felt very welcomed by the staff, who were incredibly helpful in setting us up with dinner options, rental car, travel tips. They were accessible as resource throughout the stay and super super helpful. We'll definitely visit again!
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful and quiet location, 15 mins from Xcaret, and 10 mins from downtown, it’s perfect if you need a breather from the congested downtown. I would come back again for sure!
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

DaniWebb

Liked: Cleanliness, staff & service, property conditions & facilities
Such a pleasant experience! From the time we arrived, until being dropped off at our next location, we had an incredible time. The hospitality was exceptional, and breakfast was incredible. Def recommend to anyone traveling through, or there for a family vacation. Safe, clean, very friendly couple. Thank you so much for having us!
Stayed 1 night in Jan 2021