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Casa Kaoba Hotel & Suites

3.5 star property

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Photo gallery for Casa Kaoba Hotel & Suites

Outdoor pool
Courtyard
Junior Suite
Meeting facility
Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪4 min drive‬
  • Place, Xplor Theme Park
    ‪4 min drive‬
  • Place, Playacar Golf Club
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite

Suite

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

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About this property

Casa Kaoba Hotel & Suites

Hotel with a full-service spa, near Xplor Theme Park
This hotel features a full-service spa, an outdoor pool, and a restaurant. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, spa services, and conference space.
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Casa Kaoba Hotel & Suites. During your stay, you'll be within walking distance of Xplor Theme Park. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Treat yourself to massages at kaoba wellness
  • Amenities include a meeting room, conference space, and a terrace
  • Just a 4-minute drive from Xplor Theme Park and 7 minutes from Ferry to Cozumel
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for free (restrictions apply)
Casa Kaoba Hotel & Suites offers its guests a full-service spa and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

Guests are served free continental breakfast daily from 8:00 AM to noon.
Ceiba Negra - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 852 reviews
Rating 8 - Good. 207 out of 852 reviews
Rating 6 - Okay. 97 out of 852 reviews
Rating 4 - Poor. 48 out of 852 reviews
Rating 2 - Terrible. 43 out of 852 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Maria

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one.
Stayed 2 nights in Nov 2025

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Stayed 1 night in Oct 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Nice pool!!
Stayed 1 night in Oct 2025

10/10 Excellent

Nicolas

Liked: Cleanliness
Stayed 8 nights in Sep 2025

10/10 Excellent

Socorro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute and it was a great price!
Stayed 1 night in Sep 2025

8/10 Good

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely pleasant and helpful. This isn’t a big hotel or resort. It's an inn...kind of like a bed and breakfast. The restaurant had limited, very basic options, the towel changes happen every 2/3 days only...overall the photos are accurate, just pay attention to what's in each room based on what you need. Taxis are easy to get to and from here so that's good too.
Stayed 2 nights in Sep 2025

4/10 Poor

Hector, San Antonio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
En 2023 nos hospedamos en este hotel y una habitación no funcionaba el a/ c y nos cambiaron de habitación y todo muy bien nos gustó el servicio y las instalaciones , así que decidimos este agosto 2025 volver al mismo lugar , pues nos dieron la misma habitación el aire no funcionaba como en el año 2025 y 11 pm tuvieron que hacer cambio de la habitación la habitación no estuvo frió hasta las 2 am pues estaba muy caliente y después de eso llegó al breakfast y todo muy mal te dan dos o tres opciones y al momento de escoger una no tenían frijoles y el huevo estaba muy negro no habían limpiado la sartén , ya no tienen el breakfast buffet como en el 2023 el breakfast teni unas condiciones muy pobres , y no puede creer que no den mantenimiento al hotel desde el 2023 está fallando el a/c de la misma habitación ,, ah y el staff de enfrenta no te quieren otorgar toallas ni para la alberca ni para la habitación . No volveré a este hotel nunca más
Stayed 3 nights in Aug 2025

6/10 Okay

Blanca A

Food service is not good and
Stayed 6 nights in Aug 2025

6/10 Okay

Ana Maria

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025

4/10 Poor

Irv

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pictures Lie

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.
Faucet
Jacuzzi
Sink
Ripped sofa
Stayed 2 nights in Jul 2025

2/10 Terrible

Nancy Mier

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mold the smell was very strong and there was mold in the rooms
Stayed 5 nights in Jul 2025

4/10 Poor

Milady

Travelled with family
Disliked: Cleanliness, staff & service, amenities
They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay
Stayed 4 nights in Jul 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación para todos los parques
Stayed 3 nights in Jul 2025

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cross fingers to have water on your stay

The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails". I needed to escalate the situation to upper management to get inly a partial refund. Terrible experience from both sides.
Stayed 2 nights in Jul 2025

8/10 Good

Wallapa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was good local hotel. Great for the prize If you plan not to stay all day in the hotel. I will be back for sure.
Stayed 4 nights in Jul 2025

2/10 Terrible

Amparo Dalia Pon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property , there was no running water for the days days I stayed there , breakfast was also not great we were told there would be a variety of food and we were served only eggs and watermelon , I found blood in my sheets and hair dirty and horrible place , I asked for a refund and I was told there was absolutely nothing that could be done front desk said “ I’m not authorized to give reimbursement” horrible experience and very unprofessional
Stayed 2 nights in Jul 2025

8/10 Good

Veronica

Travelled with family
Disliked: Amenities
El área de recepción y restaurante tiene detalles bonitos. El personal es muy amable a excepción de lo que parece que son los dueños que no dan ni los buenos días. Las opciones del desayuno son limitadas y carecen de sabor. Solicitamos el desayuno unos minutos antes para salir a tiempo en nuestro tour y no nos pudieron ayudar. La habitación tenía un olor a estar encerrada por mucho tiempo y en el baño un olor a agua estancada. La piscina se miraba con agua turbia, como que le faltaba filtración
Stayed 4 nights in Jul 2025

6/10 Okay

atoyia Marie

Liked: Cleanliness, staff & service, property conditions & facilities
As a travel agent loved the front desk staff , but as soon as i entered the restaurant there was no friendly greeting. For 15 minutes i was looked at but not asked anything and offered no suggestions. The item I wanted was unavailable. Front desk staff helped me.
Living room
Outdoors
Stayed 1 night in Jul 2025

2/10 Terrible

Gabriela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst service ever!

The ac from the suit (2 beds & sofa) that i reserved was not working, after a few hours they offer me a room with only one bed and sofa and we were a family of 5, there was no way to sleep in a small room, I had to move the mattress from the upstairs to the downstairs in order to be able to sleep, I asked for a refund and they denied.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

2/10 Terrible

Livia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Vanessa

Travelled with family and small children
Disliked: Cleanliness, staff & service
Based on previous reviews and photos, we were excited for our stay while we visited Xcaret park. However, upon arrival to our room, I noticed dirty walls in the hallway with bug residue. I was also disappointed that they assigned us a room on the 1st floor with little privacy. The walls inside our room were also visibly dirty. There was a foul smell coming from our bathroom sink along with small bugs all over the bathroom. There was no hand soap provided and when I asked the staff, they advised using the body soap found in the shower. It was the first time a hotel has not provided hand soap. The floors were dirty and the property has not been maintained. The only pros were that the staff were friendly, the pool was lovely & our booking included a free breakfast. My daughter comments that she is hopeful that this hotel will improve with proper attention.
Stayed 2 nights in Jun 2025

10/10 Excellent

Josimar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación a sólo mi minutos de los parques de Xcaret, las facilidades limpias y en condiciones para pasarla en familia. Buen servicio al cliente y muy atentos.
Stayed 5 nights in Jun 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good value for the area

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.
Stayed 2 nights in Jun 2025