8/10 Good
Colleen
Travelled with partner, Travelled with group
2 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities
Our room was on the first floor steps from the pool with a large patio. Pros: it is very close to the front desk. Con: there isn’t a table and chairs in every room...ours didn't have one. We got tired of sitting on our bed to watch tv, check emails, or other functions you'd be more comfortable doing at a table. The room was spotless and the beds comfy. Staff is super helpful and kind. The location of this hotel is the best...we were about 100 steps from ADO buses/5th Ave, where many people arrive into Playa, the beach, and the famous city park with the iconic sculpture. The ferry to Cozumel is 2 blocks away. We only had one night where noise was an issue from the beach. Locals had set up a pop up music event and it was still going at 7am. We stayed 21 nights, so that’s to be expected at some point. There are a couple of things you should be aware of that don't deserve a 4 star rating...the internet is aweful. You have to constantly unplug and plug it back in the reset it several times a day. The pool, although pretty, is just a cooling off pool, not a true swimming pool, but you are steps from a beautiful beach...do you need a pool!? It also needs some care...sand on the bottom and tiles coming off. I never saw it getting cleaned in the 3 weeks we were there. Rooms have a small fridge with a freezer that isn’t big enough to store a bag of ice in, so we had to buy zip locks to stow in the small space. (No Microwave either) Summary: worth booking we’ll return in 2027!
Colleen
Stayed 21 nights in Jan 2026
