Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a fitness center. Limited housekeeping is available.
Air-conditioned accommodations at Castillo de Arena by NAS offer washers/dryers and DVD players. Rooms open to balconies or patios. These individually furnished accommodations have separate sitting areas. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers and hair dryers.
This Playa del Carmen hotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided on a limited basis.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Castillo de Arena by NAS, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
Free WiFi
Free self parking
Places for an enjoyable drink include poolside bar or bar/lounge
Take a swim in the outdoor pool or soak in the hot tub
Services include babysitting, a concierge, and tour or ticket assistance
Onsite recreation includes an outdoor tennis court and a gym
Steps from Mamitas Beach and 5 minutes by foot from Playa del Carmen Main Beach
Airport shuttle service available for a fee
Castillo de Arena by NAS offers its guests a children's pool, an outdoor pool, an outdoor tennis court, and a hot tub. WiFi and wired Internet are free in public spaces. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A fitness center, a terrace, and barbecue grills are also featured at Castillo de Arena by NAS. Free self parking is available.
Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transport
Return airport shuttle (surcharge)
Free uncovered self parking on site
Limited on-site self parking
Wheelchair-accessible parking available
Food and drink
A bar/lounge
A poolside bar
Things to do
Children's pool
Gym
Hot tub
Outdoor pool
Outdoor tennis court
Family friendly
Babysitting (surcharge)
Children's pool
Cot (surcharge)
DVD player
In-room kitchen
In-room microwave
In-room refrigerator
In-room washing machine/dryer
Laundry facilities
Living room
Outdoor pool
Separate bedroom
Separate in-room dining area
Conveniences
Laundry facilities
Luggage storage
Safe at front desk
Virtual front desk
Water dispenser
Guest services
Concierge services
Housekeeping (limited availability)
Tour and ticket assistance
Outdoors
Barbecue grill
Garden
On the beach
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Front entrance ramp
Lift (80 centimetre wide door)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
More
Designated smoking areas
Mosquito nets
Room amenities
Bedroom
Bedsheets provided
Cot (surcharge)
Bathroom
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
DVD player
Flat-screen TV with satellite channels
IPod dock
Food and drink
Blender
Cleaning supplies
Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Free bottled water
Freezer
Hob
Kitchen
Microwave
Oven
Refrigerator
Separate dining area
Toaster
More
Air conditioning
Ceiling fan
Dryer
Individual furnishings
Iron/ironing board
Living room
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Access methods
Lockbox, private entrance
Pets
Pets and service animals are not allowed at Castillo de Arena by NAS
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for USD 25.0 per week.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 500.0 per stay
Cleaning fee: USD 48 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Crib (infant bed) fee: USD 25.0 per week
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests will receive an email 72 hours before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.