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Ocean Studio with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Studio with Sky Deck and Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mangrove Studio with Plunge Pool - 2 Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Three Bedroom Ocean Penthouse with Plunge Pool

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Two Bedroom Ocean Penthouse with Plunge Pool

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hotel Description

During your stay at Etéreo, Auberge Resorts Collection, you're just a quick walk from Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools. Some of the pet-friendly amenities that this property offers include food and water bowls, pet-sitting services and pet-grooming services.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking
  • For dining with ocean views, stop by Itzam, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with massages at Sana
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and yoga classes
  • Steps from Maroma Beach and Virgen Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls, pet-sitting services and pet-grooming services

About the Etereo, Auberge Resorts Collection

Location Paseo Kanai 16, Playa del Carmen, QROO 77730

Property Features

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Etéreo, Auberge Resorts Collection, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. WiFi is free in public spaces. This luxury resort also offers a children's pool, a steam room and a fitness centre. Free valet parking is available. This 5-star Playa del Carmen resort is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 8 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2021
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site
  • Bar on the beach
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Etéreo, Auberge Resorts Collection offers 75 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. LED televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and hairdryers. This Playa del Carmen resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private balcony or patio (furnished)
  • Deep-soaking bath
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Climate control (heating)
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Itzam – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Che Che – Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Changarro – This beach restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Fitness classes on site
  • Fishing nearby
  • Kayaking nearby
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

Sana has 6 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 6
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages on beach
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Handrails in hallways
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 200 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services and pet-grooming services are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Guest will receive an email before arrival 2 weeks
  • Onsite COVID-19 testing (Antigen) is available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Reservations are required for on-site COVID-19 testing
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.97 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 40 to 55 for adults and from USD 30 to 40 for children
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Etereo Auberge Resorts Collection
  • Etéreo, Auberge Resorts Collection Resort
  • Etéreo, Auberge Resorts Collection Playa del Carmen
  • Etéreo, Auberge Resorts Collection Resort Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.