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Hotel Hacienda Paradise

3.5 star property

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Photo gallery for Hotel Hacienda Paradise

Exterior
Room, Balcony
Reception
Room, Balcony | Balcony
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Restaurant
  • Air-conditioning
  • Room service

Explore the area

View in a map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Room

Premium bedding, in-room safe, individually decorated

Room

  • 18 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Balcony

Room, Balcony

Room, Balcony

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony

Quadruple Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Room, Poolside

Room, Poolside

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Quadruple Room, Poolside

Quadruple Room, Poolside

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room

Premium bedding, in-room safe, individually decorated

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room

Premium bedding, in-room safe, individually decorated

Room

  • 30 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

Premium bedding, in-room safe, individually decorated

Room

  • 30 sq m
  • Sleeps 2
  • Free Wi-Fi

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About this property

Hotel Hacienda Paradise

An outdoor pool, a restaurant, and a snack bar/deli are available at this hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hotel Hacienda Paradise offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Cable television is provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.
Our customers tell us they can't get enough of the helpful staff at Hotel Hacienda Paradise. During your stay, you're just a quick walk from Quinta Avenida. Features include free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi in some public areas
  • Enjoy a poolside location while dining at Coloretta
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes bike rentals
  • Steps from Quinta Avenida and Quinta Alegría Shopping Mall
Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, spa services, and a library are also featured at Hotel Hacienda Paradise.

Smoking is allowed in designated areas at this Colonial Playa del Carmen hotel.

Guests are served free continental breakfast daily from 7:00 AM to 11:00 AM.
Coloretta - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Paradise

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Hotel Hacienda Paradise Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 277 out of 606 reviews
Rating 8 - Good. 177 out of 606 reviews
Rating 6 - Okay. 77 out of 606 reviews
Rating 4 - Poor. 34 out of 606 reviews
Rating 2 - Terrible. 41 out of 606 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, very affordable!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Serena

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Alexandre

Liked: Cleanliness, property conditions & facilities
Good clean room great atmosphere . I would come back. Thank you for the hospitality
Stayed 9 nights in Feb 2026
Verified

10/10 Excellent

Hesser

Liked: Cleanliness, amenities, property conditions & facilities
Vanessa and colleagues were absolutely fantastic the whole time we stayed.
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Dawn Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Room clean staff great
Stayed 11 nights in Nov 2025
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Good hotel overall, need updates
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Michael Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

karlton

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Thomas

Disliked: Amenities
Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and polite , and very helpful! Thank you.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2024
Verified

4/10 Poor

jose

Hotel to old and restaurant service very bad
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Nataniel

Liked: Cleanliness, staff & service
Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Dawn

Liked: Staff & service
Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

moidheen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Stayed 1 night in Dec 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Scharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execelente
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Aloke Kumar

Liked: Property conditions & facilities
Great locations! Poor breakfast
Stayed 6 nights in Nov 2024
Verified

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Amenities
Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Stayed 11 nights in Jul 2025
Verified

6/10 Okay

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
No hot water and no parking on premises like is told
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Lucy

Liked: Cleanliness, staff & service
Disliked: Amenities
I use to stay here allot. It included free breakfast at the cafe across the street . Massage on site . Art classes . It’s def changed. . We booked two beds room. The beds were hard as a rock. They changed the open area by pool to their own cafe . Includes breakfast at hotel now Which is weak coffee and hard dry toast .. room came with two small bottles of water. I asked for a couple more bc we hadn’t gotten to store it was late was told no .. they are all counted. So would miss inventory for tomorrow .. so I had to have them fil my empty bottle three times . Asked for egg rate . Didn’t have .. but gave me a foam couch cushion .. asked blanket .. got a sheet . Used to locate place .. I usually stay in a room with king bed. Those beds were softer.
Stayed 3 nights in Feb 2026