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Hacienda Real del Caribe

3.5 star property

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Photo gallery for Hacienda Real del Caribe

Outdoor pool
Premium bedding, minibar, in-room safe, desk
Lobby
Standard superior queen | View from room
Garden

Reviews

8.4 out of 10
Very good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪14 min walk‬

Room options

View all photos for Standard double queen

Premium bedding, minibar, in-room safe, desk

Standard double queen

8.8 out of 10
Excellent
(50 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard superior queen

Premium bedding, minibar, in-room safe, desk

Standard superior queen

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

Superior Queen

  • Sleeps 2

Double Queen

  • Sleeps 4

Junior Suite

  • Sleeps 4

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includes taxes & fees
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About this property

Hacienda Real del Caribe

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite.
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hacienda Real del Caribe. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi in some public areas
  • Enjoy a bite to eat at MAGNOLIAS, a diner that serves American cuisine
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach
  • Airport and local-area shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at Hacienda Real del Caribe.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 11:30 AM.
MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Real del Caribe

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hacienda Real del Caribe offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Hacienda Real del Caribe Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1003 reviews
Rating 8 - Good. 307 out of 1003 reviews
Rating 6 - Okay. 135 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and great location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant and clean place. Would stay again. Location is perfect
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Everything was super close and hotel was nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location! Comfy beds and friendly staff!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service
Tranquil Hotel Close to 5 and clean
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

PEDRO

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Jaskirat

Liked: Cleanliness, staff & service, amenities
Room size was big and also the location is perfect if you want to enjoy night life of Playa. We loved it.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Azam Rizwan

Liked: Cleanliness
Clean big room, good room service excellent location
Stayed 1 night in Sep 2025
Verified

8/10 Good

Bharat Bhushan

This is next to main shopping area we love it and safe place
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with air conditionning Good breakfast Great area for entertainment Taxi service to airport Clean swimming pool
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in this hotel we like so much Close to everything including beach restaurants and buses
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Odalys

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Lovely hotel with inviting courtyard and great location near the square and amenities. I rented a bike for my stay which made getting around even easier (Playa del Carmen is a great city for cycling). The room was clean and spacious. Staff were courteous and pleasant. Would absolutely stay here again.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again
Stayed 8 nights in Aug 2025
Verified

4/10 Poor

Andrea

Liked: Cleanliness, property conditions & facilities
Hotel is in great location, nice place. But beds are hard as rock, it was a Wednesday when we booked and they had a party or reunion in the patio rooftop super loud and screaming until 4am you could’ve heard everything. It was so hard to go to sleep, so I do not recommend this hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful, 1 block from 5th avenue. They have parking which was great
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, ac was affective. Good breakfast option. Walkable location.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tjeerdo

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely classic Mexican hotel, home away from home!
Stayed 15 nights in Mar 2025
Verified

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Music from nearby bar until 03:00
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Edel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and near shops and restaurants
Stayed 1 night in Dec 2024
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and conveniently located.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Vianney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Throughout the visit, the staff was very helpful and nice. The room was nice and clean and cleaned everyday. Located near the main tourist street, Quinta Avenida, the port with ferries to Cozumel and of course the beach, there is no need to use taxis at all. Breakfast was optional, and was only for adults. The kids had to pay their breakfast at the restaurant. The pool was nice and refreshing, especially in the extreme hot days.
Stayed 10 nights in Dec 2025
Verified

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again. Convenient location.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Was nice!
Stayed 6 nights in Mar 2025