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Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Property class: 4.5

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Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

A beach with palm trees, a wooden pier, and a lounge area with chairs and a table.
A covered outdoor seating area with wicker furniture, a swing, and a view of the ocean.
A spacious lobby with a central table, seating arrangements, and large windows with greenery visible through them.
A modern outdoor dining area with a stone wall, wooden ceiling, and a bar with a stone facade.
A modern indoor pool with a geometric design, featuring a central water feature and stone walls.

Reviews

6.8 out of 10

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Place, Tres Rios Ecopark
    ‪1 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Double Room

A hotel room with a large bed, a sofa, a dining table, and a TV.

Deluxe Double Room

  • Canal view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with two beds, a TV, a desk with a chair, a balcony with a view of greenery, and a hanging light fixture.

Family Suite

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Soaker Tub , Adult Only

A modern hotel room with a large bed, a seating area with a table, and a TV mounted on the wall.

Junior Suite Soaker Tub , Adult Only

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Swim Up , Adult Only

A hotel room with a large bed, a sofa, a dining table, and a TV.

Junior Suite Swim Up , Adult Only

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for HABITACION DOBLE DELUXE

A hotel room with a bed, a desk with a fruit bowl, a chair, a balcony with a view of greenery, and a hanging light fixture.

HABITACION DOBLE DELUXE

  • Sleeps 4
  • 2 Double Beds and 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Catch some rays on Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive offers 257 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to furnished balconies or patios. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive. During your stay, you're just a quick walk from Tres Rios Ecopark. Free WiFi in public areas, free self parking, and 2 outdoor pools are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Casa Las Islas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, massages, or facials at Ya Ax Che
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and a steam room
  • 11 minutes by car from Gran Coyote Golf and 12 minutes from Maroma Beach
Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a hot tub. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.
Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat and paddles
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Segway rentals/tours
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • 4 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Partner property access
  • Partner property beach club access
  • Partner property pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions). For any questions, please contact the property using the information on the booking confirmation.
Kakao beach area is included for Vacation Club Members only.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 15 out of 36 reviews
Rating 8 - Good. 3 out of 36 reviews
Rating 6 - Okay. 7 out of 36 reviews
Rating 4 - Poor. 2 out of 36 reviews
Rating 2 - Terrible. 9 out of 36 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Martin

We love this hotel
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities
Great rooms and very kind staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos and Abel at the pool bar are the friendliest staff you could ask for. Always there with a smile.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
New rooms, spotless clean, cleanest rooms I started in, food was great- lots of choices and good quality, they had a lot of activities that were free such as kayaking, bike riding to see the cenotes on their property, beaches were beautiful, fun activities for kids, we will be coming back there.
Stayed 6 nights in Dec 2025
Verified review

6/10 Okay

CHRISTINA

Liked: Cleanliness
Disliked: Staff & service
Unless you are a member of La Herencia, expect to be treated a little less. From menu quality of just saying hola!
Stayed 7 nights in Mar 2026
Verified review

2/10 Terrible

Evangelina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service very racist staff
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Karina Rodriguez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs!!! Rude staff
Cockroaches in the rooms!
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Lindsay Lee

Liked: Property conditions & facilities, communication
I wish food had been a bit better but overall a nice stay.
Verified review

10/10 Excellent

Molly

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great time at Hacienda Tres Rios. The staff was super friendly and helpful. The food was amazing at every restaurant, but we especially loved Alebrije. The activities that you can do are all fun and you are able to see the beautiful property. We loved seeing the adorable monkey and other wildlife. We would definitely visit again!
Stayed 6 nights in Nov 2022
Verified review

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
We spent 7 nights here over Easter and really enjoyed our stay. The bedroom for 4 people was spacious and clean with a stocked mini bar. (We were 2 adults, 2 teens) The choice of restaurants is good, with a buffet restaurant , Italian - Porto Bella, Hacienda Grill, pizza, and Mexican choices, but our favourite was Kotori, the Asian option. It’s definitely worth booking for the Habatchi grill, Eduardo the chef was very entertaining and the portions were filling. Staff are very good about asking about food allergies. The coatis were a bit naughty and pinched some food from my beach bag! The guided Kayaking is free and worth doing but you have to prebook this on the same day but in advance via the concierge desk - so go early, it opens from 7am and there are 3 time slots available. Pool staff are friendly, Jose and Edgar took care of us and really helpful, as was Abel (Pedro) Pool towels are provided too. Buffet restaurant staff were all really good too particularly Hermania who cooked us fresh omelettes to order every day, and discovered she also had bacon on request too! Coffee and ice cream are readily available in the cafe, and the sports bar is good too but can get a little loud later in the evening. We booked a tour to Xcaret via Juan from Spark Travel who has a tour desk in the lobby. He was really knowledgeable and helpful too. So all in all, we had an enjoyable stay and would recommend it.
Margaritas by the pool
Matcha tiramisu from Kotori
Coffee and ice cream
Lobby
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Ellen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property with lots to do onsite -- biking, kayaking, swimming in the pools, ocean and cenote, plus miniature golf, entertainment and water slides. Delicious food and drinks! Our only complaint was that we requested a king bed, but Expedia did not share our request with the resort. We were given a room with two queen beds and had to move to a room with a king the next day.
Stayed 7 nights in Oct 2022
Verified review

2/10 Terrible

Luis

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Food was terrible, staff was unfriendly, we were talked into getting a “timeshare” with them very persistent, but it’s all lies do not, and I repeat do not get their so called time share it’s a bunch of lies and they’ll end up blocking you and taking your money.
Verified review

2/10 Terrible

JOANNE

Disliked: Property conditions & facilities, communication
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Susana Quiñones

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy bonito tanto intrrnamente como sus instalaciones e actividades. Muy buen servicio y las habitaciones muy limpias y acojedoras.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Doris

Liked: Cleanliness, amenities, property conditions & facilities
La propiedad está muy hermosa, Pablo Rendón en la registracion nos dio un servicio excelente, siempre pendiente de nuestros necesidades asta una simple curita te la conseguía, personas como él se merecen un reconocimiento su servicio era igual para todos miembros o no él daba lo mejor. pero el servicio para los que no somos miembros es diferente, en el servicio de la comida pedí más de una vez bebidas en la área de la playa que nunca llegaron, el restaurante de desayuno el servicio fatal nunca preguntaban si necesitabas algo, tienes que andar persiguiendo a los meseros para que te traigan las bebidas. Deberían tener un mejor trato también para los no somos miembros porque todos estamos pagando. Gracias a Pablo por su gran servicio al cliente.
Stayed 4 nights in Feb 2026
Verified review

2/10 Terrible

Monica

Disliked: Amenities, property conditions & facilities
Si no eres socio, no vayas. La atención y la comida es MUY MALA, y pequeño detalle los ríos tienen cocodrilos, un gran peligro si quieres hacer las actividades que ofrecen, nos tocó ver a “Pancho” el cocodrilo que suele visitar la zona de las albercas, los mismos salvavidas nos comentaron que el mayor riesgo de muerte en las actividades eran los cocodrilos y realmente es el único atractivo que tiene el hotel, la playa está muy fea, no hay sargazo pero es arena oscura y revuelta, ni en la orilla te ves los pies. En las albercas hay muy pocos camastros como para el 20 % de los huéspedes y no hay barra de bebidas, tienes que salir del agua a pedirlas, ofrecen cerveza en lata solo para socios, para los demás de barril y caliente, eso sí habitaciones remodeladas muy bonitas aunque estuvimos 4 días sin llaves porque no funcionaba el sistema, cada que queríamos ir al cuarto teníamos que ir antes a recepción a pedir que nos abrieran
Stayed 6 nights in Dec 2025
Verified review

2/10 Terrible

Leonardo

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Muy mal servisio de stuff del consier no tenian sufisiente comida lascamas muy viejas nuestro alojamiento en Este Lugar es de lo peor en todas las veses de estansia en Cancun playa del Carmen muy malo
Stayed 5 nights in May 2022
Verified review

6/10 Okay

Larissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Es una pena que unas instalaciones de tanta tradición hayan bajado su nivel de servicios. Muy poco personal para atención en restaurantes y zona de albercas.
Stayed 3 nights in May 2022
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife loved this resort and will be going back. There is so much to do just at the resort itself and we wished we’d had more time to do them! Next time for sure!
Stayed 7 nights in Nov 2021
Verified review

4/10 Poor

Juan, Cuernavaca

Disliked: Amenities, property conditions & facilities
Me gusto el área de albercas, no me gustó la comida, las bebidas terribles, las playas destruidas y su mobiliario muy viejo
Stayed 3 nights in Dec 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all love staying at Hacienda Tres Ríos, all staff was very friendly and polite...!
Stayed 7 nights in Feb 2020
Verified review

10/10 Excellent

SharonS., NJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our week stay at HTR. The property was located on a beautiful ecological park that is self sustained. The property is well maintained and the staff are constantly cleaning all areas. Our room was beautiful and we enjoyed the hardworking staff very much.
Stayed 7 nights in Feb 2020
Verified review

8/10 Good

JoseMartinez, carson ca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bonito todo. pero creo que le falta mucho como hacienda, en la estructura deberia haber actividades de hacienda or articulos decoratibos en los jardines. no tiene mucho de hacienda.
Stayed 7 nights in Oct 2019
Verified review

2/10 Terrible

Maria

Stayed 6 nights in Apr 2026