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Hacienda Valentina

2.0 star property

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Photo gallery for Hacienda Valentina

Exterior
Comfort Double Room, Balcony, Pool View
Exterior
Exterior
Chapel

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi

Explore the area

View in a map
Fundadores de Playa del Carmen, mza 333 lote 02, Playa del Carmen, QROO, 77712
  • Place, Centro Maya Shopping Center
    ‪19 min walk‬
  • Place, Playacar Beach
    ‪5 min drive‬
  • Place, Playacar Golf Club
    ‪7 min drive‬

Room options

View all photos for Classic Single Room, Balcony, Pool View

Classic Single Room, Balcony, Pool View

Classic Single Room, Balcony, Pool View

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room, Balcony, Pool View

Comfort Double Room, Balcony, Pool View

Comfort Double Room, Balcony, Pool View

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony, Garden View

Deluxe Room, Balcony, Garden View

Deluxe Room, Balcony, Garden View

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hacienda Valentina

This hotel features an outdoor pool, a garden, and free WiFi in public areas. Other amenities include a banquet hall. Housekeeping is available on request.
Hacienda Valentina offers 10 accommodations. Rooms open to balconies. This Playa del Carmen hotel provides complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Hacienda Valentina, you'll be within walking distance of Playacar Beach. Features include free WiFi in public areas and an outdoor pool.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Just a 4-minute drive from Playacar Beach and 9 minutes from Xcaret Eco Theme Park
Hacienda Valentina offers its guests an outdoor pool and a garden. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • Onsite parking options include a carport

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping on request

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Desk

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 10:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:30 PM

Front desk staffed during limited hours

If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:30 AM - 10:30 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:30 PM.

Property is also known as

Hacienda Valentina Hotel

Hacienda Valentina Playa del Carmen

Hacienda Valentina Hotel Playa del Carmen

Hacienda Valentina Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 1 out of 3 reviews
Rating 4 - Poor. 1 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Mario

Disliked: Property conditions & facilities
The property is nice, the staff is super friendly, and its close to xcaret! The only thing that I would point out is that the pillows could be better, and the shower. The water flow shuts off after some time and it makes you have to turn back the knobs and turn it back on. Other than that, this hotel is okay.
Stayed 2 nights in Jun 2025

6/10 Okay

Erica

Travelled with family
Liked: Cleanliness, room comfort
Overall, this is a great budget-friendly place to stay in Playa del Carmen, away from all the business of the touristy areas. The pool and communal outdoor areas are really beautiful. The rooms are clean and comfortable. The communal kitchen is extremely handy especially when traveling with kids. We would definitely stay here again. A few things could have been improved. First, the link to the hotel's address in the confirmation email led us to a completely different location about 15 minutes away. I was able to find the correct address via Google, but it was irritating, and had we been traveling via taxi or public transport I would have been very annoyed at the additional cost/time to get to the correct spot. Second, while the neighborhood and hotel itself feel very safe and secure, we were bothered by the fact that we could not lock the sliding door to the balcony of our room. I hope the hotel will address this and fix the lock. Third, there were three of us on the reservation, but they only left us two towels. I couldn't find anyone working to ask for an extra towel or extra toilet paper. All relatively minor inconveniences, but there's definitely some room for improvement.
Stayed 2 nights in Feb 2025

8/10 Good

Georgie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very cute hacienda. The grounds are really unique. It has a small cenote and a prayer space. The pool is in the center of a creatively decorated garden. We loved this hidden peaceful gem, and extended our stay!
Stayed 1 night in Jan 2025