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La Hacienda Hotel, at Xcaret

2.5 star property

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Photo gallery for La Hacienda Hotel, at Xcaret

Outdoor pool
Royal Room, 1 King Bed, Ensuite, Garden View
Staircase
Interior detail
Garden

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Frac. 1, Lote 13 claro, Playa del Carmen, QROO, 77730
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, Ensuite, Garden View

Deluxe Room, 1 Queen Bed, Ensuite, Garden View

Deluxe Room, 1 Queen Bed, Ensuite, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ensuite, Garden View

Deluxe Room, 1 King Bed, Ensuite, Garden View

Deluxe Room, 1 King Bed, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 2 Double Beds, Ensuite, Garden View

Deluxe Double Room, 2 Double Beds, Ensuite, Garden View

Deluxe Double Room, 2 Double Beds, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View

Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View

Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Room, 1 King Bed, Ensuite, Garden View

Royal Room, 1 King Bed, Ensuite, Garden View | View from room

Royal Room, 1 King Bed, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

La Hacienda Hotel, at Xcaret

A full-service spa, an outdoor pool, and spa services are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities and a garden are onsite. Housekeeping is available on request.
La Hacienda Hotel, at Xcaret offers 8 air-conditioned accommodations with minibars and espresso makers. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with Netflix.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Terasu Riviera Maya. Services include massages. The spa is open daily.
During your stay at La Hacienda Hotel, at Xcaret, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, a full-service spa, and an outdoor pool are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Take a swim in the outdoor pool
  • Treat yourself to massages at Terasu Riviera Maya
  • Services include luggage storage and a virtual front desk
  • Just a 4-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach
La Hacienda Hotel, at Xcaret offers its guests a full-service spa and an outdoor pool. WiFi is free in public spaces. Spa services, a terrace, and a garden are also featured at La Hacienda Hotel, at Xcaret.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Onsite parking includes off-street options

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Virtual front desk

Guest services

  • Housekeeping on request

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • No lift
  • Smooth flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Chef service
  • Espresso maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours will receive an email within 5 days before arrival with check-in instructions and key retrieval information; your host will greet you

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and key retrieval information. The host will greet guests on arrival. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

La Hacienda Hotel, at Xcaret Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 2 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 0 out of 2 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Audrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never leave reviews but I think it's necessary. My daughter and I were traveling alone and also don't speak spanish unfortunately. There were times where we got ourselves into a pickle and the property owners went so above and beyond to help, it was incredibly meaningful. Ester and Skip were both so kind and generous, it makes this property stand out from any other place we went on our vacation. The Hacienda itself is 5 minutes from Xcaret, so you are so close to the action, but the location of the space is tucked away in a little rainforest. It is so beautiful and calming, I just felt very lucky to have found it. I can't recommend the hotel....almost an B&B enough. There is also a beautiful little bakery 2 steps down from the Hacienda with incredible Sourdough breads and cinnamon rolls. It's just a very special place.
Stayed 2 nights in Apr 2026

10/10 Excellent

Timothy

Stayed 4 nights in Jan 2026