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Hotel Hacienda Del Caribe

3.0 star property

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Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Outdoor pool
Outdoor pool
Superior King
Courtyard

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬

Room options

View all photos for Superior King

Superior King | Terrace/patio

Superior King

8.6 out of 10
Excellent
(25 reviews)
  • Garden view
  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Down duvets, in-room safe, laptop workspace, blackout curtains

Room

  • Garden view
  • 26 sq m
  • Sleeps 4

View all photos for Double Queen

Double Queen

Double Queen

7.6 out of 10
Good
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room selected at Check-in

Down duvets, in-room safe, laptop workspace, blackout curtains

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Double Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Quadruple Suite Junior

Down duvets, in-room safe, laptop workspace, blackout curtains

Quadruple Suite Junior

  • 43 sq m
  • Sleeps 4

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About this property

Hotel Hacienda Del Caribe

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, concierge services, and a 24-hour front desk.
Hotel Hacienda Del Caribe offers 34 accommodations with safes and coffee/tea makers. Beds feature down comforters. Plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Hotel Hacienda Del Caribe's great location. During your stay, you'll be connected to a shopping center, and just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Steps from Quinta Avenida and Playa del Carmen Main Beach
  • Airport pick-up shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Hacienda Del Caribe.

This 3-star Playa del Carmen hotel is smoke free.

Hotel Hacienda Del Caribe has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Del Caribe

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Hacienda Del Caribe offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Children 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1000 reviews
Rating 8 - Good. 341 out of 1000 reviews
Rating 6 - Okay. 120 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms great location good hotel.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

MABEL CRISTINA

Liked: Cleanliness, property conditions & facilities
Great staff.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and amazing staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anabela

Liked: Cleanliness, amenities, property conditions & facilities
This is such a cute place, traditionally decorated and very clean. Concierge and lobby staff very friendly and great location. They also have beach towels. Great value for the price
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joyce

Nice older hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Azam

Good room good location and value for money
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and great price. Location awesome to take the ferry to Coz and the Ado bus terminal minutes away. Highly recommend this place.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Chuck

Liked: Cleanliness, amenities
Very clean nice place. Unfortunately we did not have hot water the entire 9 day stay
Stayed 9 nights in Jan 2026
Verified

8/10 Good

ernest

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, felt safe close and convenient to everything! Would definitely stay there again.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, friendly staff, good location in tourist area!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful. The room was clean and comfortable. AC worked great and they were able to keep our bags for us ahead of check in. The location is right in the center of everything you need right off of Quinta Avenida. Not too noisy but remember you are downtown close to the nightlife. We took a white noise machine and slept fine.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Clean and great front counter people. Very accommodating.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities
Everything was great overall however the last night that we stayed there, we didn’t have hot water. Location was perfect Weather was perfect I really appreciate the fact that they gave us a bottled water as a curtesy
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Oscar Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times and love the location, hotel and sraff
Stayed 6 nights in Dec 2024
Verified

4/10 Poor

Brenda

Disliked: Staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Aug 2024
Verified

8/10 Good

Jaxon

Liked: Cleanliness, property conditions & facilities
Very well located near the 5ta avenida
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a great stay the hotel is really nice and straight to the point it’s not l
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Yitan

Liked: Staff & service
Friendly and helpful staff. Room has an authentic Mexican appeal, but it feels small and there's not a single chair for sitting. Strong AC and fan. Tiny bathroom and the toilet seat doesn't stay up. Good for a short stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

GRISEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fabulous time; great place to stay and would not hesitate to use again
Stayed 1 night in Mar 2025
Verified

8/10 Good

BLANCA

Liked: Cleanliness, property conditions & facilities
Weather was wonderful! Staff could be a little more kinder to all people. Beds were a little hard, but pillows made up for it! Hotel was overall a good stay.
Stayed 1 night in Sep 2025