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Hotel Nautilus

Property class: 2.5

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Photo gallery for Hotel Nautilus

A swimming pool with lounge chairs, surrounded by stone walls and plants, under evening lighting.
A hotel room with two beds, each with a pillow and a blanket. There is a wall-mounted lamp and a window with curtains.
A hotel room with a bed, a nightstand, a window with curtains, a balcony with a table and chairs, and a view of greenery outside.
A hotel reception with a modern design, featuring a reception desk, seating area, and a unique tree sculpture.
A modern reception area with a reception desk, seating area, and a large potted plant.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
20 Avenue Norte No 172 Esq Calle 6 Bis, Col Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪13 min walk‬

Room options

View all photos for Standard Double Room

A hotel room with two beds, a nightstand, and a wall-mounted lamp.

Standard Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a bed, a nightstand, a lamp, and a mirror.

Standard Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, each with a pillow and a blanket. There is a wall-mounted lamp and a window with curtains.

Triple Room

  • 34 sq m
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Suite with balcony

A hotel room with a bed, a desk, a chair, a mirror, and a vase with flowers.

Suite with balcony

  • Park view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite con Sofa Cama

A hotel room with a bed, two bedside lamps, a nightstand, and a window with curtains.

Suite con Sofa Cama

8.0 out of 10
Very good
(1 review)
  • Park view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Nautilus

Along with an outdoor pool, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe. Change of towels is available on request.
Hotel Nautilus offers 25 air-conditioned accommodations with safes. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Nautilus, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Just a 5-minute walk from Quinta Avenida and 9 minutes by foot from Playa del Carmen Main Beach
As a guest of Hotel Nautilus, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No lift
  • Smooth flooring in public areas

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Nautilus

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-001120/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 8:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Nautilus playa del carmen
Nautilus playa del carmen
Hotel Nautilus Hotel
Hotel Nautilus Playa del Carmen
Hotel Nautilus Hotel Playa del Carmen

Hotel Nautilus Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 141 reviews
Rating 8 - Good. 43 out of 141 reviews
Rating 6 - Okay. 26 out of 141 reviews
Rating 4 - Poor. 10 out of 141 reviews
Rating 2 - Terrible. 1 out of 141 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service
Great location and friendly staff
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Britney

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, kind staff and great location.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and welcoming, room is clean and quiet, pool was nice! I recommend this hotel
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy, parking was so convenient and easy, location was perfect ... it was close to everything, including the bus station and the pool was such a delight. It was exactly what we were looking for.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very affordable & staff was exceptional.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

prakashbaldev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very clean and walking distance to 5 avenue park restaurant s i would recomend every one to stay their close to walmart also
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Richard

Hotel is pretty central, friendly helpful staff.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Peter

Central but quiet,pleasant staff, nice pool
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Veritas Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything - beach, shopping restaurants, situated in a really cool neighborhood, great staff, lovey balcony. Thank you, I had a great stay would definitely stay here again.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Aurelio

Liked: Cleanliness, amenities, property conditions & facilities
Parking included hot water clean showers
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and pleasant staff. No breakfast on site but two good cafes close by.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

herschel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little tricky to find but great location when you park your car
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Gunter

Disliked: Amenities, property conditions & facilities
Very old Hotel right on a very busy road Bathroom smelled strong about sewer ceiling was black from mould no Bathroom fan. Very noisy and outdated Hotel would not recommend to anyone
Stayed 13 nights in Mar 2026
Verified review

4/10 Poor

LUIS

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was to small no closet space bed was to hard cement base we only spent one night there
Stayed 14 nights in Feb 2026
Verified review

10/10 Excellent

Jesus

Liked: Staff & service, amenities, property conditions & facilities
Staff was great and helpful. Location of hotel was near restaurants and shopping. I was able to walk everywhere I needed to go. Will absolutely book this hotel again soon.
Stayed 8 nights in Nov 2023
Verified review

6/10 Okay

Kristi Lane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean. Hotel location is excellent, very centrally located, free water and coffee. The room had a safe. Staff were so friendly and pool was nice. The bed was very comfortable. The air conditioner and tv were awesome! My toilet didn’t flush properly, even after they attempted to fix it. The shower leaked badly so that some of the bathroom floor was flooded after every shower. My room had a balcony but the view was a bunch of electrical posts and clusters of wires. I would stay there again but ask for a different room.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Maurilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 7 nights in Apr 2025
Verified review

6/10 Okay

kathy

Great if a/c was working properly

All was fine except the a/c wasn’t working properly….just seemed to be blowing warm air - i mentioned to front desk but no difference
Stayed 4 nights in Dec 2024
Verified review

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is perfectly fine. We were well attended to, the only improvement would be more furniture as the room was like an empty space with just two beds. Two straight back chairs on the balcony. A small desk, no closet to speak of and no drawers at all. The location is great as it's near everything. However, it is very noisy throughout the night due to barking dogs! But with a pair of ear plugs, this was a good stay. Good security, with a gate locked at 11pm. Buzzer rarely needed, as the desk people were vigilant of our arrival.
Stayed 5 nights in Feb 2023
Verified review

6/10 Okay

georges

Liked: Staff & service, property conditions & facilities
Bruit anormal la nuit compresseur ou moteur
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situé à 5 minutes du centre, chambre très propre, personnel au top, petite piscine suffisante, seul bémols il manquer un petit frigo dans la chambre mais pour tout le reste c’était parfait
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities
Equipe extremamente gentil, quarto amplo e ótima localização.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

patsy

Liked: Cleanliness, amenities, property conditions & facilities
Propre, courtoisie du personnel, bien situé
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Urss

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y estacionamiento accesible
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos agradó mucho que tuviera estacionamiento considerando que la mayoría no tienen y es muy difícil estacionar en la calle por el parquímetro, la atención fue espectacular
Stayed 1 night in Sep 2025