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Hotel Plaza Playa - Near Playa del Carmen Main Beach

3.0 star property

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Photo gallery for Hotel Plaza Playa - Near Playa del Carmen Main Beach

A person seated at a table with a laptop, in front of a window with reflections of parked cars and a building with 'Hotel Pizza' signage.
A long, narrow hallway with doors on both sides, leading to a bright area with a view of greenery outside.
A reception area with a sofa, a coffee table, and a painting of a beach scene.
A hotel room with two beds, a nightstand, a towel, and a window with leaf patterns.
A modern hotel with multiple balconies, a cafe, and a parking area with several cars.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 20 entre 25 y 30, No. Ext. 83 No. Int. 2, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • City view
  • 35 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Triple Room

Premium bedding, minibar, in-room safe, desk

Standard Triple Room

  • City view
  • Sleeps 3
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a nightstand, a towel, and a window with leaf patterns.

Family Room

  • City view
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Standard With Garden View

Premium bedding, minibar, in-room safe, desk

Room Standard With Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Quadruple Room Standard

Premium bedding, minibar, in-room safe, desk

Quadruple Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room Standard

Premium bedding, minibar, in-room safe, desk

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Plaza Playa - Near Playa del Carmen Main Beach

This hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe.
Hotel Plaza Playa - Near Playa del Carmen Main Beach offers 34 air-conditioned accommodations with minibars and safes. These individually decorated accommodations include desks. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Microwaves and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Hotel Plaza Playa - Near Playa del Carmen Main Beach, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, free self parking, and concierge services are available.
  • Free WiFi
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
As a guest of Hotel Plaza Playa - Near Playa del Carmen Main Beach, you'll find tour/ticket assistance, concierge services, and a front-desk safe. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Microwave on request
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Playa - Near Playa del Carmen Main Beach

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Playa
Hotel Plaza Playa Riviera Maya/Playa Del Carmen, Mexico
Hotel Plaza Playa Playa del Carmen
Plaza Playa Playa del Carmen
Plaza Playa

Hotel Plaza Playa - Near Playa del Carmen Main Beach Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 201 out of 457 reviews
Rating 8 - Good. 195 out of 457 reviews
Rating 6 - Okay. 46 out of 457 reviews
Rating 4 - Poor. 9 out of 457 reviews
Rating 2 - Terrible. 6 out of 457 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Not too far from the beach. Clost to shopping center.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Janusz

Liked: Cleanliness, property conditions & facilities, communication
We liked easy parking, closeness to town and the beach.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean in a great area! Staff is lovely!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, clean and quiet

Location was great. Bed was comfy. Place was clean. Staff was good. Secure parking was nice.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Claudia Christina Zavaleta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. My wife left her shoes and they made every effort to get them to us
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, but it was just a little noisy
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Patricia Patiño

Liked: Cleanliness, staff & service, property conditions & facilities
Tisi ok
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best area for those who want to be close to all the excitement and fun but also be able to sleep somewhere quiet at night. This place has a gated parking lot for our rental car which saved a lot of worry, and the hotel is right next to the convenience store for a quick bite. It is not far away from Playa Del Carmen, being no more than a 10-minute walk to 5th Ave / ocean where everything is. The area is well-lit and feels extremely safe, and we would love bring our families here next time. Staff was extremely sweet, speaking English and Spanish alike. The person who was in charge of our stay was new yet the most welcoming and most amazing person imaginable.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Amarjit Singh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1. Front desk very good . 2. Room was clean 3.Morning Coffee was good but no milk 4. Elevator not working: I have leg issues, had to climb stairs 5. No way this property is 3 Star.
Stayed 3 nights in Oct 2024
Verified review

4/10 Poor

GOWTHAM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Good frontdesk but not cleaned

Cons:- Bed wasn't cleaned or bedsheets were not changed, 1am shouting voice from some customers, water stoped during bath (another person went down and asked front desk, they fixed). Pros:- frontdesk people nice and friendly with smily face, quick check in, alowed me to park my car inside gated area , offered one more day for less price than online.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
I was basically happy with the room ect. I booked this particular hotel because it advertised an elevator. It has an elevator, but it has been out of commission for over a year. I am 72 years old and have a few mobility problems. The staff was accommodating and gave us a room on the second floor, meaning that I would only have to navigate one set of stairs. It was still difficult at times, especially in the heat.
Stayed 20 nights in Jan 2024
Verified review

6/10 Okay

Steve

Liked: Cleanliness, communication
The room was ok. Chain in the toilet had snapped so it didn’t flush. No biggie. Shower leaked water all over the floor. Again, no biggie. The worst part was the noise. My room was across the street from a truck loading facility. Seemed like it was active all night. But over all the hotel was nice and clean. Comfy beds.
Verified review

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst night of sleep in a long time. First, not sure if this is the case in all rooms--but there was an access door in our room that was secured by a small bolt. If you open this door, you can see straight down to the parking lot. A huge hole in the floor, large enough for a person to fit through. There was a second access door that had a key lock and we heard some type of animal behind that door... birds maybe? Again, probably no barrier between the floor and the parking below, so easy access for people or animals. We literally piled our suitcases next to these doors as an extra barricade. As if thinking someone might come through the wall wasn't enough--the hallway is extremely loud. We were next to the elevator and could hear each time someone arrived & wheeled their suitcase down the echo-y hall. Lastly--not that this was the fault of the hotel (although a less loud hall would help)--but at 1 am, after I had finally drifted off and stopped thinking about that access door... then I woke up to someone knocking on doors. At first, it sounded like they were going room to room knocking. But then they started BANGING on a door near ours and yelling. This went on for at least ten minutes. The way the sound travels in the echo-y hallway, it still sounded like they were moving to different doors. I finally woke up my husband certain that they would get to our door eventually. Thankfully, they didn't. But still. WORST night of sleep. Staff was nice though and it was clean-ish
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo excelente
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel básico pero cuenta con todo lo necesario para descansar, cercano a todo. La relación calidad precio es buena. Recomendable.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

jose guadalupe acosta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy accesible a donde quiera que vayas
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único rescatable de este lugar es que tiene varios restaurantes cercanos, por lo demás está pésimo, baños con moho, colchas sucias, habitación con mucha luz y no se puede descansar, se negaron rotundamente a entregarme una factura, la persona del check out dice que Expedia les paga menos y que por eso no me pueden dar mi factura, me mostró el monto que Expedia les paga y le pedí la factura aunque sea por ese monto y aún así no me la quiso dar, definitivamente NO recomiendo este lugar.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Maximiliano Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Escelente relacion precio/calidad y area del establecimiento
Stayed 3 nights in Feb 2024
Verified review

2/10 Terrible

Ana Luisa

Disliked: Cleanliness, room comfort, communication

ABUSIVOS Y SINVERGÃœENZAS

Es la peor experiencia con una reservación en línea que haya tenido, reservé para los días 1 y 2 de agosto, mi vuelo lo cambió la aerolínea del 1 al 2, llamé para cancelar o mover los día pero como elegí la tarifa mas baja me explicaron no era posible, perfecto no hay problema tenía mi reservación aclaro ya pagada para el día 2 y yo me movía a otro hotel el 3, perfecto. llego al hotel el 2 no el 1 por lo que mencione del vuelo y cual es mi sorpresa que la recepcionista me dice que mi habitación YA PAGADA no está disponible porque no llegué el 1, le digo "bueno, ya que ustedes están cobrando esa habitacion dos veces (por hoteles.com y al cliente que le rentaste mi habitación) devuélveme el dinero" no, no se puede es su respuesta, "pero estás recibiendo el doble por esa habitación" "no, no puedo" me vuelve a decir, "comunicame con el gerente" (no estaba porque eran ya las 9pm con mi familia y el equipaje) me señala un numero en un papel y me dice que ese es su teléfono que le marque, nunca contestó, le digo comunicame tú, me dice que no le contesta y que no me puede devolver el dinero. Sé que muchosa dueños o administradores de estancias en zonas turísticas manejan 2 o mas lugares y le pregunto si no tiene otro lugar donde alojarnos, me dice que sí pero que tampoco puede ser porque son mas caros, en conclusión sus politicas y actuar es de PERSONAS ABUSIVAS Y VENTAJOSAS por no decir ladrones.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Mylène

Liked: Cleanliness, room comfort, communication

Hôtel à bon prix

Hôtel à une quinzaine de minutes à pied de la plage. Il y a une épicerie et toutes les commodités à proximité. Par contre, la literie aurait besoin d'un remplacement et l'insonorisation laisse à désirer.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo muy limpio las recepcionistas amables y las recamareras muy limpias y atentas si duda regresaría a hospedarme ahí 😉
Verified review

10/10 Excellent

Juan Felipe Pérez

Liked: Cleanliness, amenities, property conditions & facilities, communication
EL hotel es limpio y la entrada y salida fueron rápidas.
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena locación, buen servicio , buena liempieza
Stayed 6 nights in Feb 2022
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar esta muy bien para descansar, tiene estacionamiento, firgobar y el personal muy amable y atento, a una cuadra hay un Mega y alrededor muchas opciones de comida, esta cerca de la playa.
Stayed 4 nights in Feb 2022