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Hotel Santa Croce

3.0 star property

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Penthouse with Private Balcony and Pool | Terrace/patio
Bar (on property)
Deluxe Double Room, 1 Queen Bed
Reception
Deluxe Double Room, 1 Queen Bed

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

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10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬

Room options

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Double Room

Double Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room

Room

Room

  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • City view
  • 29 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Double Beds OR 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
MK Hotel Beach
Downtown Playa del Carmen
  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
3.8 out of 5, Good, 68 reviews
The price is €28
includes taxes & fees
23 Jul - 24 Jul
MK Hotel Beach

About this property

Hotel Santa Croce

A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Hotel Santa Croce offers 10 air-conditioned accommodations with ceiling fans. Flat-screen televisions come with cable channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Hotel Santa Croce, you're just a quick walk from Quinta Avenida. Features include a restaurant, a bar, and a coffee shop/cafe.
  • Free WiFi
  • Enjoy Italian cuisine while dining at santa croce
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe and a terrace
  • Steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Pets welcome for free (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel Santa Croce.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

For a fee, guests can enjoy full breakfast daily from 8 AM to 11:30 AM.
Santa croce - This restaurant specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 8 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • santa croce

Things to do

  • Pool

Family friendly

  • In-room full-sized refrigerator/freezer

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Hotel Santa Croce offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Hotel Adventure Experience playa del carmen
Hotel Adventure Experience
Adventure Experience playa del carmen
Hotel Santa Croce Hotel
Hotel Adventure Experience
Hotel Santa Croce Playa del Carmen
Hotel Santa Croce Hotel Playa del Carmen

Hotel Santa Croce Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 113 reviews
Rating 8 - Good. 39 out of 113 reviews
Rating 6 - Okay. 23 out of 113 reviews
Rating 4 - Poor. 16 out of 113 reviews
Rating 2 - Terrible. 14 out of 113 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Alejandro

Disliked: Staff & service
PĂ©simo servicio, me negaron mi reservaciĂłn porque la persona que entregaba las llaves no estaba en el hotel, y fue muy grosero su trato
Stayed 1 night in Aug 2020
Verified

4/10 Poor

Mia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunde inte betala med kort då kortläsaren var trasig. Vilket betyder att nätterna inte registreras Eftersom stranden var helt stängd pga pandemin,så tänkte vi att det finns
Stayed 5 nights in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar bonito y bien ubicado para el precio. Deben mejorar el check in
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien, queda muy cerca de todo, buena ubicaciĂłn .
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto lo cercano a donde se aborda el ferri y que hay comercios cerca del lugar. No me gusto que el baño de la regadera no tuviera puerta oh cortina.
Stayed 2 nights in Nov 2019
Verified

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fatal

El precio cobrado casi fue el doble que el anunciado, muy caro para su nivel de servicio y no había gente para recibir de 11 de la noche a 6 de la mañana, un engaño
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Stayed 3 nights in Oct 2018
Verified

6/10 Okay

Luis

Liked: Cleanliness, room comfort
Disliked: Staff & service

Buen lugar para hospedarse

Cerca de la 5a avenida, se me complicó un poco localizarlo porque no tiene mucha señalización, el lobby es muy modesto. La habitación en la que me quedé estaba muy cómoda y se podía descansar sin problema. Quisiera comentar que tuve problemas en la reservación porque me cobraron dos veces y la resolución tardó un poco, fuera de eso me agradó el hotel.
Stayed 4 nights in Sep 2018
Verified

4/10 Poor

Mario humberto

No lo recomiendo

En general mal el hotel mala informaciĂłn en recepciĂłn, habitaciones con muy mal aspecto en general sabanas muy feas etc.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Gustavo

Liked: Staff & service, property conditions & facilities, room comfort

Buena UbicaciĂłn y AtenciĂłn

No hicieron limpieza ni me dieron shampoo y crema que me dieron en Enero 2018
Stayed 2 nights in Jul 2018
Verified

2/10 Terrible

omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ni aunque costara 100 pesos la noche , regresaria

La regadera olía a orines , al bañarse el agua salía hasta el dormitorio , los colchones súper viejos y todo estaba muy sucio !!!
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En muy buen lugar

Esta en un lugar muy céntrico, los cuartos muy cómodos y me gusto mucho el servicio del personal son muy amables
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel cerca de todo, la playa, bares, restaurantes, el staff es muy amable, un lugar excelente para dormir despues de estar todo el dia disfrutando
Stayed 6 nights in Jun 2018
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accesible

Agusto muy recomendable y accesible
Stayed 1 night in Jun 2018
Verified

8/10 Good

JESSE

Liked: Cleanliness, staff & service

Good location and price hotel

Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
Stayed 2 nights in May 2018
Verified

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1er parada para mi estancia permanente!!

Es un hotel sencillo, lindo y agradable El personal se esmera mucho para que uno como huésped se sienta como en casa, felicitaciones a Sasha el gerente y a Eduardo un empleado que siempre está para atender la necesidades de los huéspedes en gral!!!
Stayed 3 nights in Apr 2018
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

No funciona el aire acondicionado

Son las 2 am y no podemos dormir, el aire acondicionado no funciona, esto es una estafa, esta mas fresco afuera que dentro de la habitacion
Stayed 1 night in Apr 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel cerca playa

No me respetaron el precio con el que reserve en linea.
Stayed 1 night in Apr 2018
Verified

6/10 Okay

ravi

Good and Quick

Good and Quick good for a night nothing much ... ...........................................................................
Stayed 1 night in Apr 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Concerned about privacy

Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.
Verified

6/10 Okay

pepiña

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hotel

El colchĂłn es malĂ­simo. Se te clavan los muelles en la espalda. Y permiten mucho ruido a cualquier hora de la noche.
Stayed 1 night in Mar 2018
Verified

2/10 Terrible

F

Disliked: Staff & service, property conditions & facilities, room comfort

Es un fraude... NUNCA se hospeden ahĂ­

Hotel muy viejo y ruidoso, personal arrogante, caro para lo que es un motelito. Es un fraude al decir que incluye desayuno y solo es un descuento para cobrarte. NUNCA vayan ahĂ­, es una decepciĂłn en general.
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar.

El hotel esta muy centrico. Muy buenas instalaciones y el personal es amigable. No tiene estacionamiento.
Stayed 1 night in Mar 2018
Verified

4/10 Poor

Florian

Disliked: Cleanliness, property conditions & facilities, room comfort

Eigentlich nicht schlecht...

...aber dieser beißende Geruch aus dem Abfluss und die sporadisch auftretenden lauten Geräusche aus der Wand gehen einfach gar nicht.. Preis/Leistung wäre super, wenn dies behoben wird. Top Lage, bewachter Parkplatz, tolles Frühstück beim Italiener um die Ecke.
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BUENA ESTANCIA

EL HOTEL, ATENCIONES Y SERVICIOS BUENOS LO UNICO ES QUE SE ENCUENTRA EN ZONA ALEJADA Y SOLA POR LA NOCHE