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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property

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Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Restaurant
2 Queen Beds Partial Ocean View (Beach House)
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Urban (Downtown House)

  • City view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

  • City view
  • 102 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed (Downtown House)

8.4 out of 10
Very good
(11 reviews)
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Calle Corazon (Downtown House)

  • City view
  • 79 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Oceanfront (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Ocean View (Beach House)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel on the beach, with 2 outdoor pools
Spend the day playing on the beach then return to dine at one of Hyatt Centric Playa del Carmen - Downtown House & Beach House's 2 restaurants.
Hyatt Centric Playa del Carmen - Downtown House & Beach House offers 119 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hyatt Centric Playa del Carmen - Downtown House & Beach House. During your stay, you'll be connected to a shopping center, and just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, 2 outdoor pools, and 2 restaurants are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a swim-up bar, and 2 poolside bars
  • Breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include free grocery shopping service, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for free
  • Pet-friendly amenities are available, including food and water bowls
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at Hyatt Centric Playa del Carmen - Downtown House & Beach House, and enjoy amenities like complimentary bicycles and a 24-hour fitness center.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. Parking is available for a fee.

This 4.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to noon.
Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Limited on-site valet parking
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (114 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 37.12 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Centric Playa del Carmen - Downtown House & Beach House offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-005811/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 127 out of 196 reviews
Rating 8 - Good. 36 out of 196 reviews
Rating 6 - Okay. 17 out of 196 reviews
Rating 4 - Poor. 10 out of 196 reviews
Rating 2 - Terrible. 6 out of 196 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
All in all a great stay and excellent location!
Stayed 3 nights in Oct 2025

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was in a great location rooms were clean staff was great !!
Stayed 2 nights in Nov 2025

4/10 Poor

Shawn

Stayed 2 nights in Nov 2025

10/10 Excellent

kenneth

Stayed 2 nights in Oct 2025

10/10 Excellent

Anni-Nadja

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were INCREDIBLE, really friendly, knowledgeable and went the extra mile to make us feel welcome. Hotel room had minor issues - our balcony facing works, no slippers / robes until we asked for them, and all room amenities (eg mugs, glasses etc) only set up for two instead of three people until we had to call up for them. Great pool that’s open 24 hours a day and we can use the beach facilities of the other Hyatt 5min walk away. I would absolutely stay here again
Stayed 6 nights in Oct 2025

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Deering

Liked: Cleanliness
.
Stayed 3 nights in Oct 2025

4/10 Poor

yareli Denisse

Travelled with family
Liked: Cleanliness
My phone disappeared from my room i left it charging when i came back it was gone and i called the front desk and they didn't do anything about it on the deposit of $5000 that they changed me wich is fine they do it everywhere but they told me that they would keeb $1500 and they only gave back $3000 they didn't say why very disappointed with my stay
Stayed 4 nights in Oct 2025

8/10 Good

Emil, San Antonio

Stayed 2 nights in Sep 2025

10/10 Excellent

Rhea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness
Great place
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony Rosa y Iniabella

Stayed 7 nights in Sep 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, very nice staff, great location
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Stayed 2 nights in Aug 2025

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable and excellent service…
Stayed 1 night in Aug 2025

8/10 Good

Anarkellys

Liked: Property conditions & facilities
Na
Stayed 1 night in Aug 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

6/10 Okay

christopher

There are 2 Hyatt’s close by. One more on the beech and the other is not. Photos make it hard to tell difference. The one we were on was above the shopping mall on main pedestrian thrufare and without dining etc. Has a nice large pool deck. Playa del Carmen has become a night time party hub and shopping place. If that is what you want you will enjoy and if not don’t bother visiting.
Stayed 2 nights in Aug 2025

10/10 Excellent

CYNTHIA E. GALLO

Stayed 4 nights in Aug 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping and restaurants. Would definitely recommend one of the best places to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop pool area
Stayed 3 nights in Aug 2025

10/10 Excellent

BERHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025