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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Lobby
View from room
Outdoor spa tub
On the beach, white sand, beach cabanas, beach towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Maroma Beach
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Swim Out King Suite

  • Ocean view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

1 King Bed Suite

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

View from room

2 Double Bed Suite

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

View from room

Ocean View King Suite

  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

View from room

Pool View Swim Out King Suite

  • Resort view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

View from room

Ocean Front Private Pool King

  • Sea view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Tropical View Double

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

  • Partial ocean view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front King Suite

  • Ocean view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

  • Sea view
  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King Swim Out Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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3 outdoor pools, pool cabanas (surcharge), pool umbrellas

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  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1367)
The price is €386
for 1 room
includes taxes & fees
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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with massages, aromatherapy, or body treatments at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, complimentary bicycles, and fitness classes
  • Guests have great things to say about the pool and the beach
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 497 out of 800 reviews
Rating 8 - Good. 169 out of 800 reviews
Rating 6 - Okay. 83 out of 800 reviews
Rating 4 - Poor. 31 out of 800 reviews
Rating 2 - Terrible. 20 out of 800 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Faeza

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Hiral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are excellent. Highly recommend it. Very friendly staff always willing to help.
Stayed 3 nights in Jan 2025

10/10 Excellent

Camas Mae

Stayed 8 nights in Jan 2025

10/10 Excellent

Isabel Fredericka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe at the resort and entertainment was great!
Stayed 8 nights in Jan 2025

10/10 Excellent

MYRL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This resort has a much more expensive feel than what we paid. Overall nicer than the Sandals resort we visited in Jamaica back in April (which was about $2000USD more). Facilities are clean and in good condition, rooms are excellent. While this resort does not have a large number of restaurants to choose from, most everything we had was very good. You arent going to get Michelin star dining in this price range, so you shouldn't expect it. Breakfast buffet had a nice variety of dishes each day to supplement the recurring items. Staff didnt stand around with hands out expecting tips, but they were appreciative when we did. We will definitely return to this property.
Stayed 4 nights in Jan 2025

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service
We have confirmed that All Inclusive properties are not for us
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeff

Stayed 3 nights in Dec 2024

8/10 Good

Scott, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an excellent choice for adults that are looking for a quiet vacation. the pool is not terribly loud during the day, but they do have activities at various times that are enjoyable. Rooms are nice size and well appointed. All dining and bars are easy to access and the property does not require a lot of walking. this hotel has the best fitness center we have seen in our many trips to Riviera Maya. Staff was generally friendly and service was good, with 2 exceptions. The buffet staff are very slow to get your beverages, sometimes we were almost finished with our meal before getting our drinks. Also, the Wednesday night outdoor dinner was terribly planned. Waited in line for 1 hour before getting food, then by the time we got to a table the food was cold and we never saw a waiter so we had no drinks. Restaurants were excellent quality. Overall we were happy and will return on a future visit.
Stayed 4 nights in Jan 2025

8/10 Good

RAFAEL MIGUEL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Jan 2025

8/10 Good

Arnold, Sugar Land

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice property and certainly did the trick for a relaxing weekend. The staff is great, and the SPA was fantastic. The food was good, but without being picky I think it could be better (a permanent Mexican menu would be nice too).
Stayed 4 nights in Jan 2025

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everybody that works here are perfect, love it here
Stayed 6 nights in Jan 2025

6/10 Okay

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This trip felt less on relaxing and safe and more focused on exploiting international visitors. Specific concerns included: 1. Check-In and Transportation Issues: Upon arrival, we were told our room was not ready and directed to meet with a representative in the lobby as a part of the check-in process. She offered a massage discount in exchange for attending a 90-minute presentation at a different resort. 2. Misrepresented Presentation: The promised 90-minute session turned into a 3-hour experience with an overly persistent salesperson pressuring us to purchase a product. The encounter was unprofessional and felt physically unsafe at times. 3. Dishonest Vendors: Vendors brought onto the resort property sold merchandise at exorbitant prices, including a $70 children’s t-shirt that we later found online for $20. This event was hosted during a lively party where alcohol was being served, which felt intentionally designed to pressure guests into purchasing overpriced items. 4. Shuttle Overcharge: I originally booked a shuttle through Expedia, but the shuttle company (Speedy Shuttle) contacted me to upgrade to a private transfer, citing significant delays with the shared shuttle. I paid an additional $140, only to later discover on their website that the private round trip was valued at $115 total. Despite reaching out to the company about this discrepancy, I’ve received no response. We felt taken advantage of, rather than relaxed.
Stayed 5 nights in Jan 2025

10/10 Excellent

Heidi, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
All was amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the meals the most. Entertainment was a surprise and good
Stayed 3 nights in Jan 2025

8/10 Good

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Fitzroy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Yang

Travelled with family
Liked: Staff & service, property conditions & facilities
We got sick after eating the sushi. And the rooms are so cold. other than that we are happy with the experience given the price we paid, staff are very friendly.
Stayed 4 nights in Jan 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
Stayed 3 nights in Jan 2025

8/10 Good

Yia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
Stayed 3 nights in Jan 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
My partner and I spent Christmas week at the all inclusive Hyatt Zolara Riviera Maya" this past December and found our experience all over the map! First there are a lot of lovely things about this place. The Spa, some of the restaurants, most of the staff that works there, gorgeous swim-up room, and entertainment. Unfortunately there are several issue with our stay that makes us believe that we will probably not be going back to this resort. We talked to many other couples there and this is the general consensus. Here is a list of the good things: Good food at Coffee Republic and Tempest Amazing Mixologists! And very friendly and courteous. Lots of fun. If the whole resort was light The Social and Coffee Republic, it would have been amazing! We loved The Social Bar in the lobby. The Spa Staff and overall beauty of the Spa was wonderful. Ana (water Aerobics) was wonderful Bianca (pool), Elida (El Comodore) were great. Exceptional treatment by Edgar (Concierge) after our injury at the pool. The highest compliments to Andres (lifeguard) who came to our room twice to clean and dress our injury. Loved the Coatis and other wildlife. The Room was gorgeous. Beach huts and towels were great. Vegan Burger at Lola Beach was great. And here is the ugly: Ordered room service and it did not come 1st morning. Received a phone call offering a $200 credit if we came to the front desk, which we wrongfully assumed was due to room service breakfast which didn't arrive, but in actuality

8/10 Good

JULIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, the room was noisy, we could hear the adjacent rooms and the steps of the room above. The rest was ok.
Stayed 4 nights in Dec 2024

10/10 Excellent

Moritz

Liked: Staff & service, room comfort

Great staff, great service - no good behavior from

We stayed at the Hyatt the week after Christmas and were very impressed with the staff. Very friendly, accommodating and helpful! Unfortunately, many guests here are the exact opposite - a shame! Lots of “young people” who bawl at night, set off alarms or get drunk. Unfortunately, we didn't like the "Americanization" at all. A little more Mexico would be nice.
Stayed 6 nights in Dec 2024

6/10 Okay

David

Stayed 2 nights in Dec 2024

10/10 Excellent

Jeffrey Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024