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A modern building with a geometric facade and a glass entrance.
Property video
A bar area with a marble countertop, wicker chairs, and a wooden wall with shelves of bottles.
An infinity pool with lounge chairs and a view of the city.
Porch

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1a. Nte. Manzana 157 Lote 4, Zazil-ha, Playa del Carmen, QROO, 77720
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Plus

Deluxe Plus

Deluxe Plus

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds, Balcony

A hotel room with a large bed, a smaller bed, and a seating area with a view through a patterned window.

Premium Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Apartment, 1 King Bed with Sofa bed

A modern bedroom with a large bed, wooden headboard, bedside lamps, a ceiling fan, and a wardrobe.

Superior Apartment, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Apartment

A modern living room with a sofa, a TV, a ceiling fan, and a kitchen area with a refrigerator and dining table.

Family Apartment

  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

IT Boutique Hotel & Restaurant

This smoke-free hotel features 2 restaurants, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a rooftop terrace, and a coffee shop/cafe are onsite. Change of towels is available on request.
IT Boutique Hotel & Restaurant offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and bathrobes.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at IT Boutique Hotel & Restaurant. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking and extended parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Just a 4-minute walk from Mamitas Beach and 6 minutes by foot from Playa del Carmen Main Beach
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and spa services are also featured at IT Boutique Hotel & Restaurant. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to noon.
IT Restaurant - Onsite restaurant. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 220 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • IT Restaurant

Things to do

  • Beach yoga
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 220 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

IT Boutique Hotel & Restaurant Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 311 out of 516 reviews
Rating 8 - Good. 120 out of 516 reviews
Rating 6 - Okay. 41 out of 516 reviews
Rating 4 - Poor. 22 out of 516 reviews
Rating 2 - Terrible. 22 out of 516 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good breakfast and helpful staff.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs a little update upstairs in the pool areas but the hotel is spotless which makes up for it. Great staff, food and beautiful rooms!
blob:https://www.expedia.ca/ef978b1c-26b3-4032-88b2-d99a705ba5f4
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Would advise them to get a mini fridge on the rooms though. Parking also very useful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Morris

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff, clean room, and a restaurant with unique tasty food and great service.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 13 nights in Mar 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities
This is an amazing boutique hotel. Very friendly staff, good sized rooms with a great deck. The restaurant was an excellent bonus….fantastic food and pricing with awesome staff. Parking was easy and safe. I look forward to returning next year!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

rose

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff and the restaurant.
Stayed 11 nights in Jan 2026
Verified review

8/10 Good

Surish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good but not that much options
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Tiwaunna

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in rm 103. The room is small but sufficient. Please note: There's no safe in the room. The room was clean and the
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Stevin Azo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for the week and stay was very enjoyable. The staff was very frendly and always there to help. I will definitely be coming back again
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Friendly check in staff. Clean modern room, amazing roof top pool area. Would return
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Elan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente Hotel
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
overall best stay
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again.
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff. Great location as well!
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this hotel from the location to the staff that was always very helpful with any questions that we had.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near all the amenities. Clean and quiet. We would stay again.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Yenni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe, and convenient hotel near the best of Playa del Carmen
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and staff! Highly recommend!
Stayed 10 nights in Feb 2025
Verified review

8/10 Good

Randy

Liked: Cleanliness, staff & service
Hotel was good very friendly staff. Stay
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
A great stay, beautiful hotel, and friendly, professional staff.
Stayed 5 nights in Mar 2023