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Luna Maya by Casago

3.0 star property

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A hotel room with a bed, a balcony, and a view of the cityscape.
A modern dining area with a glass table, teal chairs, and a white sofa in the background.
A modern living room with a dining area, large windows, and a flat-screen TV mounted on the wall.
A resort with a swimming pool, a thatched-roof structure, and a multi-story building with balconies.
A bedroom with a bed, a nightstand, a chair, a table with a bottle and glasses, and a ceiling fan.

Entire apartment

2 bedroomsSleeps 612 sq m

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

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Mz 162 Cozumel Zazil-ha, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

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About this property

Luna Maya by Casago

Along with an outdoor pool, this smoke-free apartment building has concierge services and laundry facilities. Self parking is free. Other amenities include a garden and a picnic area. The apartment features a kitchen with a refrigerator and a microwave, plus a washing machine and a TV with digital channels. Additional amenities include free WiFi, a safe, and an iron/ironing board. Housekeeping is available on request.
Air-conditioned accommodations at this apartment offer safes and irons/ironing boards. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Televisions come with digital channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the apartment include an outdoor pool.
During your stay at this apartment building, you're just a quick walk from Playa del Carmen Main Beach. You'll find features like free self parking, plus an outdoor pool and concierge services. Enjoy your stay with amenities like free WiFi and a kitchen in the apartment.
  • Air-conditioned apartment with kitchen, washing machine, and digital TV
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a concierge, luggage storage, and a virtual front desk
  • Steps from Mamitas Beach and 5 minutes by foot from Playa del Carmen Main Beach
As a guest of this apartment, you'll find an outdoor pool, a garden, and a picnic area. This apartment also features concierge services and laundry facilities. The front desk is open around the clock. Free self parking is available.

This 3-star Playa del Carmen apartment is smoke free.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Kitchen

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • 80-cm TV with digital channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Picnic area

Laundry

  • Laundry facilities
  • Washing machine

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Iron/ironing board
  • Luggage storage
  • Safe
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Bed sheets changed on request
  • Garden
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from July 31 2026 to August 14 2026 (dates subject to change):
  • Swimming pool

Access methods

Access code, host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Smoking

Smoking is not permitted

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Whatsapp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Luna Maya by Casago Reviews