10/10 Excellent
Zach, Rapid City
Travelled with family
8 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities
To begin, the communication and attention from guest services especially Yasmin was over the top. Like staying at a 5star resort. Welcoming us and making us feel like we made the right decision from the get go. From organizing a birthday event for our youngest while we were there to arranging contacts with rental car agents, private tours to Chichen Itza and more.
The rooms while other reviews mentioned they were outdated and in need of some upkeep. I can agree with some of that. I have paid much more to have much worse room condition in America so I guess for me and my family of 5, myself and four girls, it was a perfect escape from the reality that is America today and enjoy beautiful and rich cultural experiences. We felt safe the entire time. Even had a slight accident and their security and host Carlos were right there to help.
As stated by our three daughters 10/10 would recommend again. Would I go back, in a heartbeat. No doubt about it. Planning our trip back already.
Zach
Stayed 5 nights in Mar 2025